Module

Pega Knowledge overview

4 Topics

35 mins

Visible to: All users

Beginner

Pega Knowledge '24.1

Pega Customer Service '24.1

English

Explore the features of Pega Knowledge™. Learn how to navigate the Knowledge portal and the content management Life Cycle.

After completing this module, you should be able to:

Identify the benefits of Pega Knowledge and help content.

Navigate the Pega Knowledge Portal.

Identify the three stages of the content management Life Cycle.

Pega Knowledge v3

Pega Knowledge overview

10 mins

Pega Knowledge features

5 mins

The Knowledge articles widget

5 mins

Pega Knowledge publishing process

5 mins

Module Quiz

10 mins