Whether you’re starting a new Voice of the Customer (VoC) program or reevaluating your existing one, analyzing your VoC program is a key step to help you ensure your program aligns with your brand’s and business performance objectives. Swipe through to discover the benefits, and start your consulting project today. Link in comments! #CXG #CX #customerexperience #customerexperiencegroup #cxconsultants #consulting #voiceofcustomer #voc #cxexperts #luxury
CXG
الاستشارات والخدمات في مجال الأعمال
Dubai، Dubai ٨٢٬٦٠٤ متابع
Transforming Experiences.
نبذة عنا
CXG provides innovative solutions to enhance customer experience and improve the performance of premium and luxury brands. With expertise in the premium and luxury market and over 200 iconic brand partnerships, we support clients throughout their CX journey by providing insights and driving change. Our 4 practices - Customer Insights, Measurement, Consulting & Transformation, and the Academy - offer a comprehensive CX transformation framework. Founded in China in 2006, CXG has evolved into a global business with 12 offices in 70 countries across 4 continents and a team of over 200 professionals. Our growing network of customer experience experts, including evaluators, learning consultants, and strategic consultants, help brands elevate their experiences to provide a seamless and valuable customer journey. At CXG, we understand that customer needs are constantly evolving, and our solutions are designed to meet these changing needs. Our research, measurement, training, coaching, and consulting support are united under one proposition, making us a one-stop-shop for all your CX transformation needs. We are CXG.
- الموقع الإلكتروني
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http://www.cxg.com
رابط خارجي لـ CXG
- المجال المهني
- الاستشارات والخدمات في مجال الأعمال
- حجم الشركة
- ٢٠١ - ٥٠٠ من الموظفين
- المقر الرئيسي
- Dubai, Dubai
- النوع
- شركة يملكها عدد قليل من الأشخاص
- تم التأسيس
- 2006
- التخصصات
- Customer Experience، Luxury market experts، Learning and coaching luxury retail professionals، Market Research، Customer Insights، Employee Experience، Shopper Insights، Customer Feedback، CX transformation، CX Design، Premium retail audits، Omnichannel Customer Experience، CX consulting، CX research and analysis، Customer-centric culture، Customer experience innovation، VOC programs for luxury brands، Luxury retail coaching، Omnichannel Luxury experiences، Customer-centric culture training، Customer feedback management، و Customer experience tracking and optimization
المواقع الجغرافية
موظفين في CXG
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Dianne Arguilla-Shimakura
Seasoned Executive with 20 Years of Experience Leading Transformations in Operations,Sales,and Human Resources. #Executive #C-Suite #SeriesA…
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Thibaut Fromageau
Helping brands transform experiences for meaningful impact | CCO at CXG | Expert in CX | Guest speaker
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Salima Jamal
Customer Experience with Premium and Luxury Brands | Investor Relations | Golf lover
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Manuela Marquis
Manuela Marquis عضو مؤثر Business Coach, Trainer & Consultant ◾ ICF PCC ◾ Certified Coach Supervisor◾ Customer Experience in Luxury ◾ Management - Leadership ◾ International…
التحديثات
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Navigating the luxury retail landscape requires a deep understanding of customers' needs and expectations. We analyze customer behaviors, experience expectations, purchase dynamics, and relationships with luxury across key demographics. This targeted analysis identifies and bridges gaps in the customer journey, transforming insights into actionable strategies to enhance client engagement and loyalty. Get in touch with our CX Experts to start your project today. Visit https://lnkd.in/dr-JCGSp #cxg #cx #customerexperiencegroup #customerexperience #understandingcustomers #luxurycustomers #luxuryclients #luxury #luxurybrands
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Richemont Posts Resilient Q1 Driven By US, Japan and Jewelry Maisons, Despite Macroeconomic and APAC Headwinds For Q1, ending June 30, 2024, Richemont’s sales were up by 1% at constant exchange rates, to EU5.3bn. This is a resilient result considering the macroeconomic and global context and the overall pullback in consumer spending. Growth was robust across all regions except Asia Pacific, which was down by 18%, mainly driven by a decline of 27% in China, Hong Kong, and Macau. This resulted from a pronounced decline in consumer confidence and from the fact that the comparison basis for the previous year was very high. Robust performances from South Korea and Malaysia could only somewhat offset the pullback in China, Hong Kong, and Macau. Against this, a bright spot with positive momentum and renewed confidence was experienced in the Americas, up by +10% across all distribution channels, and Europe, up by +5%, driven by local spending and tourist consumption. In addition, Japan continued its star performance streak, with an increase of 59%, where robust local demand and outstanding demand from Chinese, South Korean, American, and South-East Asian customers drove outperformance despite a steep comparable basis last year. Another bright spot is that the Middle East region, driven by the UAE and Saudi Arabia, performed very solidly, up +8% at constant exchange rates. While wholesale was down, retail performance was up by +2%, supported by a 6% increase in online sales (DTC channel) and a very solid uptick in Jewelry sales. The Jewelry Maisons stood out with their performances, with a 4+% uptick driving the increase in overall retail sales, while other segments (including Fashion and Watchfinder) were up 6%. Among the Jewelry Maisons, Buccellati, Cartier and Van Cleef&Arpels were the flagship brands driving this growth. Meanwhile, in Watches&Jewelry, the -13% decline was mainly a result of a notable pullback in APAC, specifically China, where even the solid watchmaker performance in Japan could not offset the pullback. In this segment, Vacheron Constantin and A.Lange&Söhne stood out with notable momentum. Of the Fashion brands, Peter Millar, Alaïa and Gianvito Rossi also experienced positive momentum. #CXG #CX #customerexperiencegroup #customerexperience #richemont #financialresults #luxury #luxurybrands #Jewelry
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From groundbreaking collaborations to strategic shifts and luxury expansions! This week, a top luxury brand teams up with a renowned US label for a capsule collection, reimagining workwear with a luxurious twist. A beauty giant joins Spain’s prestigious IBEX 35 Index post-IPO. A legendary designer acquires a stake in a Parisian hospitality group, enhancing their luxury ventures. A French jewelry brand enters the South Korean market with a new boutique. New leadership announced at major luxury fashion brands. Stay updated with the latest luxury news! Link in comments. 👇 #CXG #CX #CustomerExperienceGroup #customerexperience #signaturexperience #experiencedesign #transformingexperiences #luxurybrands #luxury
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While many brands focus solely on customer outcomes, Voice of the Team (VoT) emphasizes the significance of Employee Experience (EX). By listening to and valuing your teams' insights, VoT enables a comprehensive improvement in CX that resonates with staff and customers alike. Start your VoT program today by visiting: https://lnkd.in/d3pjrAWz #CXG #CX #Customerexperiencegroup #customerexperience #voiceoftheteam #VoT #employeeexperience #EX #luxury #luxurybrands
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What is a Signature Experience, and why must luxury brands develop one? In today’s hyper-competitive and crowded environment, luxury brands need more than ever to highlight their individuality and deliver consistent experiences across the omnichannel ecosystem while interacting with their clients. A Signature Experience, developed based on the brand’s DNA, brings forward “key moments” the brand wishes to transmit to its customers. Having a formalized signature experience helps brands easily educate their client-facing teams, retailers, business partners, etc., on the brand’s individuality and the differentiated experiences they need to provide to the end customers while speaking in one voice. Contact our CX Experts today to learn more about how to design or revamp a Signature Experience for your brand! Visit www.cxg.com/contact #CXG #CX #CustomerExperienceGroup #customerexperience #signaturexperience #experiencedesign #transformingexperiences #luxurybrands #luxury
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In our latest edition of #CXGPerspectives, we're taking a closer look at brands' foray into luxury living with branded real estate, while also exploring future opportunities for an often overlooked demographic. #CXG #CX #Customerexperiencegroup #customerexperience #luxuryliving #luxury #realestate #luxurybrands #thoughtleadership #newsletter
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From exclusive luxury vehicles to strategic executive appointments and innovative hospitality services! This week, a renowned luxury car brand collaborates with a legendary winemaker to launch a unique, wine-inspired vehicle. Meanwhile, a major luxury group announces key leadership changes. In the hospitality sector, a renowned hotel group offers exclusive helicopter transfers to enhance guest experiences, emphasizing luxury travel convenience. Lastly, a beauty giant partners with a biotech firm to pioneer sustainable product ingredients, marking a significant step in eco-friendly innovation. Read the latest luxury updates! Link in comments. 👇 #CXG #CX #Customerexperiencegroup #luxury #luxurynews #customerexperience #loreal #maserati #richemont #cartier #vancleefandarpels #marriott #luxurygroup
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At the heart of our mission is our clients' success. With our "glocal" approach, we immerse ourselves in your brand, learn the unique culture, and provide actionable insights. Ready to take your customer experience to the next level? Get in touch with our CX Experts at www.cxg.com/contact today. #CXG #CX #Customerexperiencegroup #customerexperience #luxury #louisvuitton #clienttestimonials #luxurybrands
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From pre-launch due diligence and market research to post-launch authenticity, transparency, and community growth, building a celebrity brand from scratch is no easy feat. In part 1 of our most recent report, "Born in the USA, Embraced Globally: The Rise of Celebrity Brands", we've detailed some key foundational elements to an optimal approach for a go-to-market strategy. Interested in finding out what they are? Download the report today. Link in comments. #CXG #cx #customerexperiencegroup #customerexperience #industryreport #celebritybrands #luxury #luxurybrands #usa #luxurymarket #thoughtleadership