![](https://cdn.statically.io/img/apps.apple.com/assets/artwork/1x1-42817eea7ade52607a760cbee00d1495.gif)
Starlink 4+
SpaceX
-
- Free
Screenshots
Description
Starlink delivers high-speed Internet almost anywhere on Earth.
The Starlink app is here to help you:
• Identify the install location that will ensure the best quality of service
• Set up your Starlink hardware
• Check for obstructions that can interfere with service
• Verify your WiFi connection
• Receive alerts for service issues
• View connectivity statistics
• Identify devices connected to your network
• Troubleshoot connectivity issues
• Contact support
What’s New
Version 2024.23.0
Bug fixes and improvements.
Ratings and Reviews
There is not way to contact with support
Story: Please advise how could Ukrainian user contact with support.
Steps1
1)App-messages
Actual result: empty screen
Steps 2
1)app-view support-account, billing order-change account information-can I transfer my StarLink ownership
Actual result: “place request ” button is not displayed
Please contact with me I’ll provide all required relevant information from my side. Thanks in advance
Shipping estimates
Waiting for my order since Oct 18. From that time Starlink shifted estimates FOUR times. Let me remind: on your site you've had label "typically ships within 2-3 weeks" and first shipping estimate for my fully paid order was Oct 29 - Dec 05 (that was ok for me). On Dec 5th I wrote to CS asking about new estimate and got standard predifined answer: "we don't know, high volume orders bla-bla, will ship asap"... after few days I received new estimate: Dec 26 - Jan 1. After a day got new one: Dec 23 - Dec 29... and finally now I got: Dec 29 - Jan 5.... Guys, hello... is it scam? If you don't have items in stock - you should said "Not available now" or "Will be shipped in 2-3 months (not weeks)". I thought that kind of companies could manage stock and estimates :D probably exact situation will be with speed: 2-3 mbps instead of 200? :D P.S. Ethernet adapter and pipe mount that I've ordered the same day were delivered in less than a week (in separate parcel each) and I still don't know whether they're in working condition or not
P.P.S. Colleagues have ordered starlinks from Italy, later than me, and have already received their orders (shipped from USA btw). Fair enough, yeah
No way to contact support on login issues | login bugs
I guess the app does its main works well, but I have run into a case where I’m fully locked out from my account and am left over with no way to contact support and useless Starlink in the box. After changing my profile email to a new one with a typo I am locked out as the new email with typo probably received a confirmation link, but the old one got invalidated. So no way to access account. I’d expect that the old email would get invalid only after the new one gets confirmed. I found many frustrated users’ posts about it one the internet but no viable resolution, as reaching out is possible only from a logged in account and from the app only. I’ve tried to do this from my friend’s phone via his account, but the support form sumbission errored out. Starlink Team - you have developed a great product and it works exceptionally. Now your software needs attention and some issues resolved, which is to be expected in any software. But I also expect a clear way to communicate with support of such a vastly used product, but currently it is absent.
App Privacy
The developer, SpaceX, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Usage Data
- Diagnostics
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- Space Exploration Technologies Corp.
- Size
- 187.1 MB
- Category
- Utilities
- Compatibility
-
- iPhone
- Requires iOS 14.0 or later.
- iPad
- Requires iPadOS 14.0 or later.
- iPod touch
- Requires iOS 14.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © 2024 SpaceX
- Price
- Free