EMEA Supply Chain Personal Systems manager

This position is part of Supply Chain Staff reporting to the EMEA Service Supply Chain Director. The PS SC Manager will drive the PS spare parts and Whole Units Supply chain department

She/he will enable the spare parts on-time delivery to our EMEA customers (internal/external) while balancing and optimizing the department cost budget (P&L) and Inventory levels (Balance sheet, Cash Flow).

He/she will be accountable for setting and operating the right parts/Whole unit Supply chain strategy and the right team operative structure to achieve best in class cost structure and customer experience, while driving our inventory level down.

One of the major focuses for the PS manager will be to lead/drive, as business sponsor, the transformation of our PS commercial and consumer Supply chain, enabling renew scale, services growth and partner/network consolidation.

Job Specifics/responsibilities

• Operational excellence:
• Ensure Customer Satisfaction for PS Parts/WUR in EMEA
• Delivery performance management
• Partner account and operation management
• Budget, financials, inventory management
• Drive/enable year over year cost decrease by leading process improvement Plan of record
• Quality of Service (Service Level) and Quality of New and repaired Parts
• In region Repair process implementation
  
  

• PS Transformation sponsorship
• Simplify stabilization and management of change\
• Renew scale
• Services and contractual growth
• Partner/network strategy
  
  

• People management
• Talent development
• Employee engagement towards HP values
  

General

• Monitor and ensure alignment with organizational goals and contractual commitments.
• Develop talents, coach and mentor direct report managers / employees.
• Manage ARC process for employees, individual performance feedback, people development plans as well as department overall engagement / Grow plan
• Propose/influence direction-setting and decision-making for the SC department at EMEA and WW level
  
  

Key Deliverables/accountabilities

• Cost: extended spend, Cost per events – versus budget and Flash
• Inventory: Gross & Net inventory
• Operational: GLOS, LOF, backlog/aged backlog
• Customer: sNPS , escalation
• People: VIA, team engagement, talent development, training, Rotation, total rewards, Collaborative environment
  
  

Internal

Working relationships:

• WW Supply chain (Transformation and POR, procurement, …)
• EMEA Planning platform, Order Management
• EMEA SC logistic,
• EMEA Field and Channel, Category, Care Center Management
• EMEA Finance
• RPB
  
  

External

• Repair outsourced partners
• HP Customers
  
  

Education (degree) And Professional Experience Required

• Bachelor or Master’s degree
• 10+ years of experience in a supply chain function (or engineering or related fields)
• 5 years of direct people management experience, including diverse team profile managed.
  
  

Personal Skills And Qualities

• Demonstrated leadership skills supported by both a positive, proactive and collaborative approach
• Change management agent
• Ability to interface with HP Executives – excellent communication skills
• Strategic thinking, promote creative thinking and implement initiatives.
• Team player: Demonstrated ability to work with and lead/influence remote and virtual teams
• Organization and people Management- Ability to manage, motivate (hiring, coaching, timely feedback...) and develop individual contributors and create high performing organization
• Decision Making Skills / Judgment - Ability to evaluate and cascade objectives, alternatives, and solutions objectively and make timely decisions.
• Customer oriented mindset
• Cost acumen culture
  
  

What We Offer

• Opportunity to work in an international organization with colleagues coming from all over the world.
• Diverse, continued internal growth and career opportunities. Including HP’s own learning platform and LinkedIn Learning.
• An attractive benefits package:
• Health & Life insurance
• Lunch at reduced prices at our canteen/ ticket restaurant vouchers
• HP product discount
• Work life balance / flexible working hours.
• Women, Pride, Young employees, Sustainability and DisAbility! Just a few of our fantastic global business networks you can get involved with locally.
• We also dedicate time and resources to contribute with our community through Corporate Volunteering activities, including our onsite HP Charity day.
• Do you like to give back to the community? Then join one of our many volunteering teams or be a part of the incredible HP charity day held on site annually.
• Love sports? Then take advantage of our sports center (indoor and outdoor) with 25+ regular coordinated activities.
• We have an onsite Doctor and medical team for our employees, including services such as: nutrition, physiotherapy, and general health.
• Printing Happy hour – from photographs to large posters. And Hands-on workshops to print with the latest technology – from wall covers to 3D printed models.
• Dedicated lactation room
• Our Women Network organizes activities such as Networking, the promotion of STEM vocations, talks on, improving business acumen, work life balance and skills of the future, etc.
  

Sales & Services Entity (ES11)