HumanFirst

Prompt engineering = asking a series of critical questions and refining the LLM’s response. Data engineering = collecting, organizing, and curating the data that matters to the task. These are the twin capabilities companies need to graduate from general-purpose AI to productive, purpose-built AI that works for their tasks, aligns with their expectations, and reflects their expertise. 🔗 Link to read more in the comments. Financial Times Infobip #PromptEngineering #DataEngineering #PxD #AIOps

Tomorrow! 🚀 If you’re considering a transition to Dialogflow CX, or preparing to work with generative AI on any platform, join Alexandra Douvre from Google and Stephen Broadhurst from HumanFirst for a live session + Q&A. Register to save a seat or receive the recording: https://bit.ly/4bKVs8u #AI #ConversationalAI #DialogflowCX #Webinar #NLU

We're looking forward to speaking at #CX Unlocked with Infobip @ TechChicago Week from July 23-25! 🔓

Excited to join HumanFirst on Thursday, July 18th for a live webinar about making the switch from Dialogflow ES to CX. Stephen Broadhurst and I will cover the advanced conversation controls available in Dialogflow CX, how to safely transfer and improve your existing bot, and how to leverage generative features for more powerful conversational agents. Register here! https://bit.ly/4bKVs8u #AI #ConversationalAI #DialogflowCX #Webinar #NLU

🚨This Thursday! Join HumanFirst and Google for a live webinar on making the switch from #Dialogflow ES to CX. 🚀 Alexandra Douvre, Cloud AI Product Manager at Google, and Stephen Broadhurst, VP of Customer Solutions at HumanFirst, will cover: 1️⃣ How to migrate and optimize an NLU model 2️⃣ Benchmarking performance between ES and CX 3️⃣ Using generative features to build solutions that would be impossible in ES Register to attend or receive the recording 👉 https://bit.ly/4bKVs8u #AI #ConversationalAI #Dialogflow #Webinar #NLU

Two roadblocks holding companies back from performant AI 👇 1️⃣ The talent gap 2️⃣ The data divide This article in the Financial Times covers both barriers, and how we worked with Infobip to break them down. 🔗 Link in the comments! #AI #CX #LLMOps #FinancialTimes

It was a pleasure to sponsor the Quebec Korea Startup Day with Association D’Affaires Québec Corée. Lots of amazing ideas were pitched by Quebec and Korean companies at the AI-based Startups Competition. Our own Éric Laflamme, MBA sat on the jury. HumanFirst and Aeroport AI won our CIBC Innovation Banking prize. Congratulations! Ce fut un plaisir de commanditer la Journée des Startups Québec Corée de l’Association d’affaires Québec Corée. Beaucoup d’idées formidables ont été présentées par des entreprises québécoises et coréennes lors de la compétition axée sur l’intelligence artificielle entre jeunes entreprises. Éric Laflamme, MBA, un employé à notre banque, faisait partie du jury. HumanFirst et Aeroport AI ont remporté notre prix de Services financiers Innovation CIBC. Félicitations! Sasha Konjkave #CIBCInnovation

A look at the numbers for #AI in #CX 👇 $404 billion – that’s McKinsey & Company's estimated value of productivity gains from AI in customer operations. 47% – that’s Omdia's reported percentage of organizations that still find their data inaccessible, preventing those returns. Thrilled to be featured in the Financial Times alongside Infobip, exploring that roadblock and detailing two important AI capabilities helping teams capture that value. 🔗 Link in comments! #ArtificialIntelligence #FinancialTimes #Infobip #OneCommunicationsPlatform

June’s edition of The Stash talks about the power of applying prompts to day-to-day data, the importance of equipping employees with AI training and tooling, and the enterprise adoption strategies that are charting the path to real productivity. Subscribe to get the next edition straight to your inbox: https://bit.ly/3xphvTE

More creative, more productive, more focused on important work. ^ these are the benefits reported by 'AI power-users' in Microsoft's latest report. In this clip, John Norris talks about the power of applying prompts to data. The full webinar recording is available below in the comments. 🔗 #PromptEngineering #DataEngineering #AI #AIAtWork