About
I help brands and SaaS companies with all things GTM, culture and team building…
Activity
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What's the first task ✨outside of work✨ you would automate? It's true, we've been laser-focused on automation thanks to the recent launch of our AI…
What's the first task ✨outside of work✨ you would automate? It's true, we've been laser-focused on automation thanks to the recent launch of our AI…
Liked by Justin Holmes
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What a great week in NYC talking TUSHY: For People Who Poop at the Lead Summit alongside Gorgias! A much needed moment to reconnect with all my…
What a great week in NYC talking TUSHY: For People Who Poop at the Lead Summit alongside Gorgias! A much needed moment to reconnect with all my…
Liked by Justin Holmes
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🧋 Exciting News at Botrista!🧋 Celebrating a major milestone, Botrista, Inc. has successfully reached $120 million in Total Fundraising with the…
🧋 Exciting News at Botrista!🧋 Celebrating a major milestone, Botrista, Inc. has successfully reached $120 million in Total Fundraising with the…
Liked by Justin Holmes
Experience & Education
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Gorgias
View Justin’s full experience
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Volunteer Experience
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Board of Director and Volunteer
East York Basketball
- Present 15 years 11 months
• Assist with planning, budgeting and execution of programs for over 225 houseleague members and 10 traveling teams from ages 9-18 who compete across Ontario
• Created and manages the houseleague website:www.eastyorkbasketball.com
More activity by Justin
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🚀 We recently wrapped up our first Advisory Day, hosting 20 of our top customers who provided invaluable feedback on our product roadmap, shared…
🚀 We recently wrapped up our first Advisory Day, hosting 20 of our top customers who provided invaluable feedback on our product roadmap, shared…
Shared by Justin Holmes
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I used to be against AI. I didn’t want to have robots talking to our precious customers, making mistakes and not being compassionate. I waited and…
I used to be against AI. I didn’t want to have robots talking to our precious customers, making mistakes and not being compassionate. I waited and…
Liked by Justin Holmes
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I’m teaming up with the inimitable Ronak Shah to talk about your CX strategy before BFCM. The backstory is that last month Ron and I grabbed…
I’m teaming up with the inimitable Ronak Shah to talk about your CX strategy before BFCM. The backstory is that last month Ron and I grabbed…
Liked by Justin Holmes
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AI is making people MORE human Especially in CX… Automation is the key to taking care of the bulk of customer complaints. Because then your CX…
AI is making people MORE human Especially in CX… Automation is the key to taking care of the bulk of customer complaints. Because then your CX…
Liked by Justin Holmes
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Afraid of the bots? Don’t be! 🤖Get a strong guide like Matilda Lee and the sky’s the limit! Such a pleasure to partner and learn from you! ❤️ #cx…
Afraid of the bots? Don’t be! 🤖Get a strong guide like Matilda Lee and the sky’s the limit! Such a pleasure to partner and learn from you! ❤️ #cx…
Liked by Justin Holmes
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What would you say to brands who are hesitant about AI in CX? It’s an important question we’ve asked ourselves countless times, and only recently at…
What would you say to brands who are hesitant about AI in CX? It’s an important question we’ve asked ourselves countless times, and only recently at…
Liked by Justin Holmes
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In February we launched our CX automation playbook and honestly…a lot has changed We had talked about things like how to build a CX team and how we…
In February we launched our CX automation playbook and honestly…a lot has changed We had talked about things like how to build a CX team and how we…
Liked by Justin Holmes
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Here's my genuine take, not trying to spark debate (but happy to chat about it!): As a customer, I don't want to talk to a human unless I have to — I…
Here's my genuine take, not trying to spark debate (but happy to chat about it!): As a customer, I don't want to talk to a human unless I have to — I…
Liked by Justin Holmes
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In this country the impossible is possible. You can turn a dream into reality if you work your ass off and build something that means something to a…
In this country the impossible is possible. You can turn a dream into reality if you work your ass off and build something that means something to a…
Liked by Justin Holmes
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Customer retention comes in all shapes and sizes…but what we didn’t think it came from? CX – specifically automating CX. We thought everything…
Customer retention comes in all shapes and sizes…but what we didn’t think it came from? CX – specifically automating CX. We thought everything…
Liked by Justin Holmes
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I just made it back from an incredible trip to LA where we hosted CX Connect, our first user conference and it was a huge Success! → 2 days → 5…
I just made it back from an incredible trip to LA where we hosted CX Connect, our first user conference and it was a huge Success! → 2 days → 5…
Liked by Justin Holmes
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Back in 2021, we launched our initial integration with Klaviyo , since then, our Klaviyo user base has grown to an impressive 11k shared merchants!…
Back in 2021, we launched our initial integration with Klaviyo , since then, our Klaviyo user base has grown to an impressive 11k shared merchants!…
Liked by Justin Holmes
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