Sie stehen vor Herausforderungen bei der Qualitätskontrolle bei der Zustellung auf der letzten Meile. Wie können Sie eine optimale Leistung sicherstellen?

Along with above mentioned data points it is also critical to understand the type of vehicles and vendor infrastructure to be assessed to get a sense of pattern in quality deterioration. Especially in temperature controlled transportation it becomes even more critical. Leveraging telematic data to derive heat maps and clusters of various reasons proves pivotal in ensuring better quality on the wheels. This also helps to design SOPa at granular level.

I learned if you want to be successful in the logistics industry you need to understand how to plan. I was taught by the US Army. I was the person everyone came for parts, engines, and supplies. I learned very early to be careful with my inventory. Because most came from the USA. I did inventory every day and made certain purchases where on time. I was responsible to my headquarters, commander and battalion operations. From there, I made certain orders were on time. And all the inventories were accurate at levels to include our training. In other words be prepared.

To ensure optimal performance in last-mile delivery amid quality control challenges, leveraging data analysis is crucial. In my "Transportation Logistics Cloud Services Implementation Project," we utilized advanced data analytics tools to monitor and analyze delivery performance. By tracking key metrics such as delivery times, error rates, and customer feedback, we identified patterns and root causes of issues. Implementing predictive analytics allowed us to anticipate potential problems and proactively address them. This method not only enhanced delivery accuracy and efficiency but also provided actionable insights for continuous improvement, ensuring a high standard of quality control in last-mile delivery operations.

The following process will help: 1.Check for any resource requirement and build the capacity as required for daily demand. Always ensure that enough capacity is built for the demand required to avoid any quality issues. 2.Implement transport management system (TMS) as the visibility of the order is given to the customer. 3.Have a tie-up with the transporter or delivery partner that for accountability towards wrong delivery / damage delivery etc. Fix the respective KPIs and sign off monthly basis for the performance. 4.Ensure that wrong delivery / damaged delivery is called back through returns and issue the right product to the customer. 5.Same time, please ensure that the return pickup is done with your respective transporter.

To ensure optimal performance in last mile delivery, I will have to identify what the challenges are, then assess and evaluate the challenges, troubleshooting to proffer solutions to it. 1.) The use of data analytics. 2.)Communication&feedback mechanisms 3.) Past experience. These 3 tools would be useful to overcome the challenges of last mile delivery.

Tech integration powered by control towers often seems effective for logistics managers to take prompt actions and data driven decision supporting. However, introducing handheld devices for Truck pilots is challenging especially because it requires human engagements which could raise alarm on safety on the road. Secondly it requires a certain skill set which takes time to develop amongst truck pilots and cost associated and on asset light logistic infrastructures. Many times transporter and truck pilots respond stating that it's not effective due to the network in rural areas, additional work and so on and so forth. I would appreciate it if one could comment on their experience with handheld device implementation in trucks.

I understand it's a big investment, but handheld devices for drivers are essential these days. If you can't afford scanners, at least consider investing in software that works with mobiles.

Das Feedback eines Kunden ist in der letzten Meile am wertvollsten, da nur hier der Kunde einen direkten Kontakt und eine direkte Erfahrung macht. Vom Rest der Lieferkette bekommt er zu wenig mit, als dass der Kunde hier helfen könnte. Das Sammeln und Auswerten des Feedbacks eines Endkunden ist daher umso wertvoller. Durch Verbesserung der vom Kunden kritisierten Bereiche kann man die Kundenzufriedenheit um ein Vielfaches erhöhen, ohne die gesamte Logistikkette zwingend angreifen zu müssen. Priorisierung und Zusammenspiel sind hier die Stichworte.

Leading by example is indeed a powerful practice across all industries. Regular training for both teams and leadership is crucial. Empathy is a key trait of great leaders, as understanding the needs of your team enables you to become a servant leader. This approach allows you to address team issues, assist with strategy implementation, and enhance your coaching efficiency. An empathetic approach helps leaders build stronger, more cohesive teams. Training with my team has promoted a deeper connection and helped us, as a whole, feel more comfortable expressing our ideas more freely. #OneTeamOneDream

Here is where we need to get the mind set to do a great job. Then we can focus on the hard stuff. Route and compressing routing can always make a difference, but we need to understand how to keep our cu happy and at the end of the delivery satisfied.

Heutzutage werden viele neue Fahrer immer flexibler eingesetzt auf der letzten Meile. Damit es hier nicht zu Ärgernissen beim Endkunden kommt, was vermutlich jeder im privaten Umfeld nachvollziehen kann, ist eine korrekte Einarbeitung und eine zuverlässige Qualitätsprüfung unabdingbar. Diese Priorisierung geht für mich persönlich so weit, dass das Paket lieber von vornherein einen Tag länger unterwegs sein darf, als auf der letzten Meile mit Komplikationen umgehen zu müssen, die die ausliefernde Fachkraft zu verantworten hat.

Route optimization is the best way to address last mile problems. if we draw our route mapping in a proper % manner, then 70% of our work is done and the execution of the task in line with the route mapping will simplify and give better results

Route optimisation has improved in leaps and bounds compared to as little as 10 years ago. It's almost a given to be using this type of software in this day and age.

Ich selbst war im Fachbereich der Telematik- und Routenoptimierung tätig. Wenn man sich damit einmal beschäftigt, dann erkennt man direkt, wie viel Potential (auch monetär) und Optimierungsbedarf hier besteht. Resultat aus einer fortschrittlichen Telematik ist eine bessere Planbarkeit, Verbindlichkeit gegenüber des Endkunden und Kundenzufriedenheit.

First of all, we should be cross check the process in loading steps... Second, must be check the empty space ( it any, can be using air bags adding)...then stuffing for full ( it will not move while driving on the street. Base on that, the infrastructure condition is important to find the best way to improve it and training to drive how to drive in case found on bad street to keep good product in delivery.

In all my years in working in the transport industry, I've had to deliver bad news MANY times. When our clients are already facing disappointing news that can have a huge impact on their business, the last thing they need is to be "ghosted" and not receive updates in a timely manner. Just be honest and upfront, but whatever you do...don't ignore your client just because you are the bearer of bad news. Trust me, it will only put fuel to the flame!