Hier erfahren Sie, wie Sie mit Feedback umgehen können, ohne defensiv oder emotional zu werden.

Upon receiving feedback, the initial step is to engage in active listening. This involves dedicating your complete attention to the individual delivering the feedback, refraining from interruptions or premature responses. By concentrating on comprehending their message, you enhance your ability to absorb the information thoroughly. Active listening not only demonstrates respect for their input but also signifies your appreciation for their viewpoint, fostering stronger professional connections.

Handling feedback without getting defensive or emotional involves a few key strategies. First, approach feedback with an open and positive mindset, viewing it as an opportunity for growth. Listen actively and avoid interrupting, ensuring you fully understand the points being made. Take a moment to process the information before responding. Ask clarifying questions if needed, and thank the person for their insights. Reflect on the feedback objectively, separating it from your personal feelings. Focus on actionable steps you can take to improve. By demonstrating receptiveness and a willingness to learn, you can turn feedback into a valuable tool for personal and professional development.

Listen Actively: Focus fully on the speaker, maintaining eye contact and nodding to show you’re engaged. Avoid interrupting. Stay Calm: Take a deep breath to stay composed. Remain neutral in your body language and facial expressions. Seek Clarification: Ask questions to understand the feedback better. This shows you’re open to learning and improving. Reflect Before Responding: Take a moment to process the feedback before responding. This helps you avoid knee-jerk reactions. Thank the Feedback Giver: Express gratitude for the feedback, even if it’s difficult to hear. This demonstrates professionalism and appreciation. Take Action: Implement the feedback in your work. Show that you value and act on constructive criticism.

When receiving feedback, focus on listening actively. Pay close attention to what is being said without interrupting or forming counterarguments in your mind. Show that you are engaged by maintaining eye contact, nodding, and using affirmative responses like "I see" or "I understand." This approach helps the feedback provider feel heard and respected, which can set a positive tone for the conversation.

Taking a moment to reflect calmly on received feedback is crucial. I vividly recall a situation where a team member of mine reacted emotionally to feedback, which unfortunately exacerbated the situation. Rushing a response can lead to defensiveness and hinder the ability to see the value in the feedback. However, by pausing and considering the feedback objectively, we can identify the core message and find ways to improve. Reflecting calmly allows us to separate personal feelings and gain valuable insights from professional advice, leading to better outcomes and growth.

After receiving the feedback, take a moment to reflect calmly. Avoid reacting immediately, as this can lead to defensiveness or emotional responses. Instead, take a deep breath and give yourself time to process the information. Reflecting calmly allows you to approach the feedback with a clear mind and a more balanced perspective.

Reaccionar con calma a los comentarios implica escuchar activamente, respirar profundamente, y tomarse un momento para analizar el contenido y la intención detrás del comentario antes de responder. Es esencial hacer preguntas aclaratorias si algo no está claro y reflexionar sobre cómo tus palabras pueden ser percibidas. Finalmente, responde de manera clara y respetuosa, mostrando agradecimiento por la opinión expresada, lo cual demuestra madurez y consideración en la conversación.

Taking a moment before responding to feedback and remembering that it is not a personal attack is key. I remember feedback I received early in my career was hard to take at that moment, but proved to be invaluable once I had time to reflect.

If you find any aspect of the feedback unclear, it's crucial to seek clarification before responding. Politely ask for specific examples or further explanation to ensure a comprehensive understanding of the issues raised. This approach not only aids in grasping the feedback thoroughly but also demonstrates your commitment to addressing areas for improvement and actively engaging in constructive dialogue.

Remember the best news ever - people think about us a lot less than we think they do! So even while they may be giving you feedback that seems to be about you, typically it’s not. Typically it’s about the way the point in question impacts them. Perhaps it makes them feel a certain way, is out of alignment with their values or morals, or they perceive there is a better way for you to be doing it (in their opinion, of course)! And for this reason, it’s imperative you tap into your childlike curiosity and seek clarity with questions such as “Thank you for bringing this to my attention! I would love to better understand this. So I’m curious, for what purpose did you decide to tell me about X?” This can support you to remain above the line!

If any part of the feedback is unclear or ambiguous, seek clarification. Politely ask for specific examples or further details to better understand the points being made. For instance, you could say, "Can you give me an example of what you mean?" This shows that you are genuinely interested in understanding the feedback and are open to improving.

התרחקות רגשית: נסה לראות את המשוב כאילו מדובר במישהו אחר. זה יכול לעזור להסיר כל הטיה אישית ולהתמקד בתוכן המשוב. הערכה ביקורתית: שקול את תקפותן של הנקודות שהועלו. שאל את עצמך אם המשוב מוצדק ואם הוא תואם את התפיסה שלך לגבי העבודה שלך. רישום וסקירה: רשום את הנקודות המרכזיות מהמשוב וסקור אותן מאוחר יותר בזמן שקט. זה מאפשר לך לחשוב בצורה מעמיקה יותר על המשוב ולשקול את המשמעויות והפעולות הנדרשות. בקשת חוות דעת נוספת: אם אתה לא בטוח לגבי חלקים מהמשוב, בקש חוות דעת נוספת מאנשים אחרים שאתה סומך עליהם. זה יכול לעזור לך לקבל פרספקטיבה רחבה יותר ולהבין טוב יותר את המשוב. תכנון לפעולה: קבע אילו חלקים מהמשוב ניתנים לפעולה ומועילים להתפתחות שלך. צור תכנית פעולה לשיפור באזורים הרלוונטיים ובצע את השינויים הנדרשים.

Evaluate the feedback objectively, separating your personal feelings from the content. Consider the validity of the points raised and how they relate to your performance or behavior. Ask yourself whether the feedback is based on facts and whether there is a pattern or specific instances that support it. This analytical approach helps you focus on constructive aspects rather than taking it personally.

Once you have a clear understanding and objective view of the feedback, plan your response. Decide on the actions you will take to address the points raised. If the feedback is about improving a particular skill, consider how you can enhance that skill through training or practice. Communicate your plan to the feedback provider, showing that you are committed to making positive changes.

Giving and receiving feedback is an art in itself. It is important to receive constructive feedback with an open mind, understand the action points, discuss the improvement areas and then create a plan to incorporate and execute it. The plan should always help in taking you a step forward.

Take actionable steps to implement the feedback and improve. Monitor your progress and make adjustments as needed. Moving forward with a proactive mindset demonstrates your willingness to grow and adapt. Remember that feedback is a tool for personal and professional development, and embracing it can lead to significant improvements.

One time at work, when I was given feedback about my performance and attitude- I was labelled as 'brash'. I was upset for a while that I bring a very unique perspective to work that is not appreciated. Due to my mixed background of entrepreneurial mindset and Fortune 500 working I think it makes me uniquely positioned. Then i figured out that in a large corporation a lot of things are just 'perception' than 'reality', as reality itself keeps shifting dynamically. Therefore, I changed my outlook and this problem was solved. We all bring our unique selves to work with myriad mix of culture, gender, ethnicity, work attitude, etc. and we all tons of weaknesses or idiosyncrasies that may not find universal acceptance. Openness is the solution.

It's really tough to not get defensive. So, firstly don't be hard on yourself if that happened with you. Now, for the future. Remember, don't react but respond. So, always always think twice before saying anything. If possible, ask your supervisor for time. Think of the feedback and get back to them in a few days after thinking about the feedback objectively. Make sure to write down your points when you schedule a meeting in regard to the feedback received and always thank your supervisor for the feedback so that the open communication is maintained.

1. Escucha de manera activa 2. Sé asertivo/a 3. Fomenta la seguridad y confianza en ti mismo/a 4. Sé humilde 5. Mantente abierto al aprendizaje y mejora 6. Piensa que una opinión no define quién eres 7. Elimina tu ego 8. Ayuda a esa persona a que sepa reconocer quién eres 9. Abraza tu imperfección 10. Eres tu propio escultor