Service Delivery Technician

Iron Mountain Data Centers, a division of Iron Mountain incorporated, is a leading provider of wholesale data center and colocation services. The company’s national portfolio of underground and purpose-built data centers addresses the exacting requirements of highly regulated organizations such as Federal Government agencies, Fortune 1000 enterprises, healthcare and life sciences organizations, financial services companies and cloud services providers.

The Iron Mountain Data Center team is seeking for an experienced Service Delivery Engineer who wants to be part of an international organization where he can operate at the heart of the company. You have extensive knowledge and experience to solve costumer issues and supporting the IMDC technical team.

Key Responsibilities

As a Service Delivery Technician you will have the following responsibilities:

Monitoring various ticketing queues and follow-up of tickets;

• Construction, labeling and recording of cabling and cross connects;
• Troubleshooting of cabling issues;
• Supervising customer implementations and deliverables;
• Handle remote hands customer requests;
• Perform basic technical work (electrical, mechanical, civil);
• Receiving and registration of incoming goods;
• Monitoring of the Building Management System;
• Coordinate and issue work permits;
• Handling 1st line support of facility installations;
• Making visual inspection rounds and follow-up on findings;
• Supervise supplier activities;
• Support customers in answering technical questions.

Who are you

• Training Experience
• MBO working and thinking level;
• A technical background;
• Experience in a data center, hosting and telecom organization;
• Affinity with technology and the Internet;
• Knowledge in the field of IT infrastructure and cabling standards;
• Knowledge of IT equipment (servers / switches / firewalls / etc);
• Knowledge of Networking and TCP / IP;
• Knowledge of Server Operating Systems (Windows / Linux) is a plus;
• Familiarity with work processes and standards ISO and BS standards is a plus;

What we offer:

• A competitive salary, above market average + annual bonus;
• The possibility to develop yourself and build your career;
• A great working environment in a dynamic, international, fast growing organization.