A continuación, te explicamos cómo puedes asegurarte de que los profesionales de la experiencia del cliente cumplan con los plazos de los proyectos.

Setting clear expectations, providing regular progress updates, and offering support and resources as needed. And for sure, prioritize tasks and communicate effectively with team members.

High five YOUR TEAM! Meeting deadlines is a marathon, not a sprint. Recognize achievements along the way to keep everyone motivated. Did a team member crush a task? Shout it out! 🗣️🗣️🗣️ Learning is key. No project is perfect. After wrapping up, hold a quick "lessons learned" session. What worked well? What could be improved next time? These insights are like goldmine for future success. Turn these learnings into customer experience gold! My friends, share what you've learned with your audience through case studies or blog posts. It positions you as an expert and helps others! Let's Celebrate the Wins (and Keep Learning)!

Para garantir que os profissionais de experiência do cliente cumpram os prazos, estabeleça metas claras e alcançáveis desde o início do projeto. Defina objetivos SMART (ou INTELIGENTE): Específicos, Mensuráveis, Alcançáveis, Relevantes e Limitados no Tempo. Assim eles terão um roteiro claro, permitindo que a equipe priorize tarefas e se mantenha focada no que é mais importante. Isso ajuda a cumprir os prazos do projeto.

Define objetivos específicos, medibles, alcanzables, relevantes y con un plazo determinado (SMART) para cada proyecto de CX. Asegúrate de que los plazos sean realistas y estén en consonancia con las capacidades y recursos disponibles.

Things that helped me and my team : *Make sure to add a buffer in your timelines this helps you to deal with unexpected issues, remember its always good to deliver earlier than late. *"Share your support not pressure" to the team, always make sure you have transparent comms and analyzation on the project developments. *Regular shoutouts to your team, will keep them motivated to get it done..(Motivation is always the key)

Promoting proactive communication within the team is essential. Regular check-ins and progress updates ensure alignment with project timelines. Open communication channels help identify and address potential obstacles promptly, minimizing delays. Providing adequate resources and support empowers team members to navigate challenges effectively, ensuring consistent deadline achievement.

Divide los proyectos grandes en tareas más pequeñas y manejables. Esto facilita la estimación del tiempo necesario para cada tarea y la asignación de responsabilidades a los miembros del equipo. Implementa herramientas de gestión de proyectos como Asana, Trello o Jira para organizar las tareas, asignar responsabilidades, establecer fechas límite y monitorear el progreso. Estas herramientas ayudan a mantener a todos en la misma página y facilitan la identificación de posibles cuellos de botella.

Na minha gestão de equipe, quando iniciamos um projeto, fazemos a lista macro de tarefas e depois subdividimos em tarefas menores. Isso facilita para mensurar o tempo de cada atividade, fazendo com que a execução seja mais leve e o macro não pareça muito difícil ou inalcançável. O planejamento antecipado permite abrir janelas para revolver algum imprevisto que aparecer durante o projeto. O atendimento ao cliente pode ter suas variáveis e estar preparado para elas é fundamental.

Lo mejor al llevar un proyecto es tener las actividades claras y los responsables asignados para cada una de ellas, con fechas de finalización para poderle hacer seguimiento. De igual manera, conforme se avance con las actividades podrían generarse otras nuevas que sea importante desarrollar e incluir en la planificación.

Planning ahead, giving yourself space for unforeseen situations and clear, regular communication. Sometimes it can be beneficial to set up a group chat on WhatsApp or Slack or something similar. This can be used for the day to day updates and progress. Then the project or operations manager can keep the client up to date on a weekly basis.

Regular training and updates shouldn't be neglected. An efficient team is the driving force behind every successful business. Continuous training empower your team to enhance their skills and make them feel encouraged and motivated, so a fertile ground for innovation and high performance will be created. This culture of innovation can be a game changer, enabling your business to adapt to outpace competitors and secure future growth.

Always post updated your team regarding there achievements, external stake holders update I.e. ecomic factors creating impact on team performance.

In addition to the obvious, using official tools to control projects and deliverables, keep in mind the form and content of communications, not only official project communications or reports to senior management, but mainly communication between executing teams. Maintaining schedules has much more to do with people's engagement than with power and authority.

Siempre será necesario realizar una actualización del avance de las actividades (seguimiento), ya que en la etapa anterior de planificación, se definieron actividades con plazos. Recomiendo que dicho seguimiento sea semanal por lo menos.

Regular updates and communication both internally with your own immediate team and externally to the client is the best way of keeping expectations realistic, even when things go wrong. Everyone understands that sometimes things don't always work out, and the best way to deal with this is to be open and honest with everyone involved.

Simply do trust your team, let them confident they can adopt all legal prosecudres to attain there goal. Don't dictate once clear discussion is made, regarding time frame to achieve set milestone.

Será necesario empoderarlos pero también difundir al interior de la organización lo que estará realizando el equipo para que pueda tener el apoyo de las demás áreas.

Establece canales de comunicación claros y regulares para que los miembros del equipo puedan compartir actualizaciones, informar sobre problemas y solicitar ayuda cuando la necesiten. Asegúrate de que los profesionales de CX tengan las habilidades y el conocimiento necesarios para realizar sus tareas de manera efectiva. Brinda capacitación y apoyo adecuados cuando sea necesario.

Train! and train internal teams a lot, from young professionals to senior management. Don't think about leveling knowledge at the bottom, but rather at the top, so that everyone has access to the best possible content. Empower teams to learn more about the business, reduce decision bottlenecks, give autonomy to capable teams to make decisions, this will increase morale and productivity, in addition to eliminating micromanagement. Promote the practice of mentoring professionals who are more experienced or more knowledgeable about business processes, towards those who are younger or more recent in the company.

Trust your team. Work with your team. Be a leader not a boss. Focus on the goal. Keep the team motivated by giving hands to climb.

Monitoring workload is akin to orchestrating a symphony where each instrument plays a crucial role in creating harmony. In the dynamic environment of customer experience management, ensuring that each team member's workload is balanced is essential for maintaining peak performance and well-being. When we keep a vigilant eye on workload distribution, we act as conductors, fine-tuning the tempo and intensity of tasks assigned. This oversight prevents the dissonance of burnout and the chaos of unmet deadlines. By carefully adjusting workloads, we create a sustainable rhythm that enables each team member to perform at their best without feeling overwhelmed. By doing so, we create a workplace where everyone can thrive, contributing to society.

Being a manager always be handy with your time and offer level playing field. Don't push extra burden on any of member, this might harm his personal life or professional career approach.

Managing human resources capacity in areas is a true art of people management. You need and must know your internal processes, related processes, external processes that have some interaction and even processes from other areas of the business very well, to correctly size workloads. But above all, you need to know people well, their talents, their goals, each team member has a desire, a dream, and every day you need to manage these expectations along with official activities, making work healthier and job satisfaction, a routine.

Enhancing employee productivity is key to enhancing customer experience. The better mental health at work your professionals have, the greater value they bring to your customers. 💫 So balancing workloads among team members is essential. You should apply the Eisenhower Matrix to effectively prioritize tasks based on urgency and importance. Then let a project management system help your team with tracking and keeping updates on progress. You may consider using either Jira, Trello, Airtable or ClickUp.

Cuando se realice la planificación se podrá saber quienes tienen asignada una alta carga de trabajo y redistribuirla entre el resto del equipo generando un equilibrio.

Make sure the large goal is broken down into a small steps, and each of them has a decline and KPI. Use Trello or other collaborative tools to track the progress.

In my experience so far, communication and collaboration between internal stakeholders holds the key so successful and timely implementation of any CX program. Once there is a buy-in on the objective and goal, break it down in smaller tasks, appoint accountable teams/individual, and deploy a system or workflow which makes it easier for those involved to share updates, share feedback, raise concern, and regular reviews. Acknowledge and appreciate what's being achieved, focus stronger on weak or lagging areas. If for some reason the set deadlines aren't going to be met, inform and calibrate the expectations to larger set of stakeholders in advance, not a week or a day before the final delivery.

The real game-changer for us has been creating a culture of continuous learning and innovation, especially when it comes to AI. We're always exploring new ways to use AI to enhance our CX, but also to improve our own work processes. I encourage my team to stay curious, experiment with new AI tools, and think outside the box. Even if something doesn't work out perfectly, there's always something valuable to learn. When you create an environment where people aren't afraid to innovate with AI, that's when you start seeing truly transformative results in customer experience. It's not just about meeting deadlines; it's about constantly pushing the boundaries of what's possible in CX with the help of AI.