A continuación, te explicamos cómo puedes gestionar el rechazo y mantener la confianza en una carrera de experiencia del cliente.

During My carrer I've been working on the commercial área of the companies. Customer Experience (previously Customers Service) and sales. When I worked as a sales rep on a golf cart company we experienced rejection on sales almost on a daily basis, let's be honest it not that easy to sell a golf cart in México. When I understood that the customers reject the idea of the golf cart, and not reject yourself, my performance improved drastically. It takes time to noticed that idea but when you get this idea in your mind the rejection becomes easy to handle as tour value as a person is not on the table but the value of purchase a golf cart is. Hope this idea helps someone on hoe to handle rejection

Success in the customer experience industry depends on your ability to accept rejection and keep your confidence. Accepting rejection as a normal part of the process rather than a reflection of your value or skill set is essential to embracing reality. It entails accepting criticism in a positive way, applying what you've learned, and making improvements. Concentrating on your advantages, establishing reasonable objectives, and tenaciously seeking out chances for development are all necessary for preserving confidence. You can face obstacles with a positive outlook and consistently improve your abilities and tactics to better serve clients and succeed professionally in customer service roles by remaining resilient and adaptive.

El rechazo es parte del proceso. Si pretendemos que nunca tengamos un rechazo no seremos realistas, es más, las técnicas que hacen aumentar las probabilidades de aceptación, nacen precisamente de la observación de las causas del rechazo.

My very first interview was with this restaurant and they turned me down. To this day, i'm not sure why but I used it as a valuable experience to amp up my interview skills

Accept that rejection is an inherent part of the customer experience profession. Recognize that it doesn't reflect your worth or abilities. Each 'no' is an opportunity to learn and refine your approach. By embracing rejection as a natural occurrence, you can stay grounded and concentrate on improving aspects of your work within your control.

La retroalimentación es la parte primordial del proceso de aprendizaje: conociendo dónde hemos fallado, aprenderemos dónde debemos mejorar. Aceptar con humildad y mente abierta el feedback es necesario para poder aprender y mejorar, si lo recibimos como un ataque, nosé cerraremos y volveremos a repetir los errores.

In order to handle rejection and keep your confidence in a customer experience career, you must actively seek out feedback as a growth tool. Accepting criticism, no matter how helpful, enables you to focus on your strengths and identify opportunities for growth. It's critical to see rejection not as a setback but as a chance to grow and change. You may show that you are open to making adjustments and that you are committed to ongoing progress by asking for feedback from coworkers, managers, and clients. This proactive approach improves your abilities and boosts your self-assurance in overcoming obstacles and succeeding in the fast-paced world of customer experience.

Au delà de l'acception du rejet, il faut bien comprendre pourquoi il a eu lieu ! Est-ce que le client est insatisfait du produit ? du service ? Quelle partie exactement ? Qu'est ce qu'il aurait aimé avoir à la place ? Qu'est-ce qu'on aurait pu faire autrement ? Pour éviter d'en arriver là, les CSM ou responsables de la relation client se doivent d'avoir une relation de proximité avec leurs consommateurs afin de détecter les signaux faibles pour proactivement éviter le rejet.

After receiving rejection, it's easy to focus on the negative aspects. However, those around you can be there to help - especially your manager. Schedule a 1:1, and go into that meeting with a notebook, pen, an open mind, and compassion for yourself. Take notes, ask clarifying questions, and then seek to grow with that information. Use this moment to learn and get perspective. I personally find books very insightful. When I receive feedback, I grab a book (or cohort) and learn how to become better.

Resilience and optimism are key to navigating rejection and preserving confidence in a customer experience-focused career. Acknowledge that failures are a necessary component of learning and a chance for improvement. Instead of letting rejection make you doubt yourself, use it as incentive to develop and keep your attention on your accomplishments and talents. Establish a network of peers, mentors, and resources to help you through difficult times by offering advice and encouragement. You may approach every client encounter or work-related difficulty with assurance, flexibility, and a dedication to lifelong learning and development if you have an optimistic mindset.

Prenez du recul sur votre situation. Souvent, le rejet a une explication et c'est une opportunité pour vous de vous améliorer et de grandir fort de cette expérience. Relativisez sur la façon dont le rejet vous a été communiqué. Pas tout le monde ne maitrise l'art du feedback et certains retours peuvent être plus ou moins édulcorés. Restez positif, vous allez y arriver :)

I always encourage reaching out to your mentor(s) when you're in need of a positive reset. Mentors can play a crucial role in providing perspective and encouragement during challenging times. They offer valuable insights and help us maintain focus on the bigger picture. Mentors remind us to stay positive and resilient in pursuit of our goals.

In order to handle rejection and keep your confidence in a customer experience career, seek out peer, mentor, and professional network assistance. Those who are aware of the difficulties facing the industry and who can offer support and helpful criticism should be in your immediate vicinity. Seek mentors who can guide you with perspective and advise you based on their own experiences when you face failures. Join industry associations or professional networks to exchange ideas, pick up new viewpoints, and benefit from the experiences of others. Creating a network of support not only helps you get insightful guidance and motivation, but it also fortifies your will and self-assurance to face setbacks head-on.

As the saying goes "Forget the Mistake, remember the lesson". It's important not to dwell on mistakes, but to analyse what went wrong and make sure not to make the same mistake again. Nobody is perfect, we all make mistakes, but being able to learn from those mistakes is a skill that will make the difference in the future. As Ted Lasso would say (if you know, you know...). "Be the Goldfish"

In order to succeed in a customer experience career and handle rejection, one must be dedicated to lifelong learning and development. Accept rejection as a tool for personal development and see it as a chance to hone your abilities. By attending workshops, taking courses, or reading, you may stay current on business trends, best practices, and insights into consumer behaviour. Investing in your professional growth helps you become more knowledgeable and resilient, which improves your ability to deal with obstacles and failures. Embrace a growth mentality that emphasises learning from all experiences, whether good and bad, and utilise feedback to modify and improve your methods for interacting with customers.

Reflecting and resetting are practices that are necessary for handling rejection and preserving confidence in a customer experience job. After you've been rejected, give yourself some time to consider the criticism and pinpoint your areas of weakness. Instead of seeing these events as personal failings, see them as teaching opportunities. Make use of constructive criticism to improve your tactics and abilities. After you've had some time to think things through, change your perspective by concentrating on your talents and accomplishments, as well as on the good things you've done for clients in the past. Remain strong, maintain an optimistic attitude, and never waver in your commitment to provide first-rate customer service.

Seeking help and engaging in self-care are essential components of navigating rejection and preserving confidence in a customer experience-focused career. Make sure you have a supportive network of mentors and coworkers around you who can give you guidance and support. Take care of your physical and mental health by doing things like exercise, hobbies, and mindfulness exercises that make you feel better and lower stress levels. To maintain your confidence in your ability, keep improving your skills through professional growth and training. Maintain a growth mentality and see rejection as a springboard for bigger chances.