Customer Service Agent (French Speaker)
Customer Service Agent (French Speaker)
Exoticca
Barcelona
Descubre a quién ha contratado Exoticca para este puesto
What is Exoticca?
What Is Exoticca?
Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.
We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.
What do we offer?
As a Customer Success Agent of the Exoticca team, you are responsible for providing the best service to all our members and customers. With a great perspective on all our operations, managing the different countries we are operating in providing a 24/7 service, your role consists in becoming one of our top travel agents within our Customer department.
What will you do?
Exoticca es una empresa que ofrece igualdad de oportunidades. La diversidad y la inclusión son nuestro núcleo. No discriminamos por motivos de raza, color, religión, estado civil, edad, origen nacional, ascendencia, discapacidad física o mental, condición médica, embarazo, información genética, género, orientación sexual, identidad o expresión de género, condición de veterano, o cualquier otro estado protegido por la legislación europea, nacional o local.
En cumplimiento con el LISMI, esta posición queda reservada para personas con discapacidad mayor del 33%.
What Is Exoticca?
Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.
We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.
What do we offer?
As a Customer Success Agent of the Exoticca team, you are responsible for providing the best service to all our members and customers. With a great perspective on all our operations, managing the different countries we are operating in providing a 24/7 service, your role consists in becoming one of our top travel agents within our Customer department.
What will you do?
- Provide pre-departure customer support:
- Answer incoming calls and emails
- Provide destination and trip information
- Help with visas and country-specific entry requirements
- Add or remove excursions
- Make cancellations, service amendments and refund requests
- Provide information about land and flight services
- Help to solve confusion or problems with customer bookings
- Provide in-destination customer support:
- Handle incoming calls, emails and Whatsapp messages
- Support customers with flight delays or cancellations
- Provide information about daily activities whilst in the destination
- Manage communication about crisis situations
- Achieve targets: such as Productivity (number of calls and emails answered), Quality Assurance score, etc
- Stay up to date with ever-changing processes, procedures and policies in a dynamic and growing start-up environment!
- +2 years of contact centre and/or customer service experience
- Call centre experience in the travel agency, airline, hotel, car rental, and/or hospitality industry is preferred but not essential
- Master at communication, listening and soft skills! Able to assess a caller's needs and provide appropriate recommendations
- Night shift availability: you can work polyvalent schedules, including evenings, weekends, and holidays
- Fluency in French; we have a special interest in multilingual talents, mainly in our markets: Germany, France, Spain, UK, US and CA.
- Degree in Hospitality, Travel, Tourism, or any relevant field
- Experience with CRM management
- Sound knowledge of travel trends
- Competitive compensation package in line with job responsibilities and experience
- Additionally, we propose the use of flexible compensation management for diet, transportation, private health insurance with Cobee
- Hybrid work model (you can work 3 days from home and 2 days at the office per week. Offices in the heart of Barcelona (right next to Plaça Catalunya))
- Travel packages at reduced prices!
- Unlimited coffee, team lunches, English/Spanish lesson, bi-annual company parties, afterworks
- Referral bonus, if you bring people as talented as you
- And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization!
Exoticca es una empresa que ofrece igualdad de oportunidades. La diversidad y la inclusión son nuestro núcleo. No discriminamos por motivos de raza, color, religión, estado civil, edad, origen nacional, ascendencia, discapacidad física o mental, condición médica, embarazo, información genética, género, orientación sexual, identidad o expresión de género, condición de veterano, o cualquier otro estado protegido por la legislación europea, nacional o local.
En cumplimiento con el LISMI, esta posición queda reservada para personas con discapacidad mayor del 33%.
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