Have you got a flair for solving tech puzzles? We're seeking a skilledIT Helpdesk Support Engineerto enrich our support team. Become a vital part of our digital operations in a role that combines professional challenges with a friendly work atmosphere!Title:IT Helpdesk Support EngineerLocation:A charming office in central Barcelona, Spain, with 30% remote flexibilityEmployment Type:Full-time, permanent contract with a harmonious Monday-to-Friday scheduleSalary:Competitive package from €26,000 annually before taxAbout us:Join a leading Swedish, privately owned, industrial group with a global presence, encompassing over 200 companies in 34 countries. Our IT team of 50 professionals delivers a range of services, including Cybersecurity, Network Management, Business Intelligence, and much more, to support and drive the group's success.Your Mission :You will join a team of six in the Helpdesk Support division, managing technical issues and inquiries through the Freshservice ticketing system. The role requires a blend of independent work and team collaboration.Your Responsibilities:Provide comprehensive IT support across Europe, tackling OS, Office 365, access management, and cybersecurity issues.Efficiently categorize and address incoming incidents and requests.Own your ticket queue with proactive follow-ups and process enhancements.Enhance your troubleshooting skills, offer user training, and escalate complex cases.Develop guides and documentation for teams and users.Deliver exceptional customer service, communicating effectively in both English and Italian.What You Bring to the Table:Proficiency in critical IT systems (Active Directory, Office 365, Windows 10, etc.).Solid understanding of IT's role in a corporate landscape.Fluency in English and Italian (C1 level).Soft Skills: A friendly attitude, professional approach, collaborative spirit, and independent problem-solving prowess.Bonus Points for:Experience with Citrix, server OS, Azure, SQL Server, Intune, GPOs.What We Offer:A 40-hour workweek, Monday to Friday, with a 6-month probation period.A rewarding salary reflecting your expertise and potential.A dynamic, innovative workplace that prioritizes learning and career growth.A modern office in central Barcelona with the option to work remotely part of the time.An office stocked with fruits, snacks, and beverages.Opportunities for occasional travel.Recruitment Process:A questionnaire to know more about your application.An in-depth interview with your future manager.A second discussion with the extended leadership team.A final proposal detailing your new adventure with us.Take the Next Step:If you're eager to thrive in an inclusive, multicultural environment that values your unique contributions, we want to hear from you! Let's initiate a dialogue about your potential journey with us : send your curriculum at ******
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