Product Support Engineer

¿Why NTT DATA?

Because we have obtained in Spain, for the 8th consecutive year, the Top Employer certification, which recognizes us as one of the best companies to work, thanks to our commitment to our people. Join a team that is committed to the comprehensive development of its professionals, choose the work model that best suits you, and collaborate in a diverse environment, where each person has their own uniqueness.

If you want to know more about us visit https://es.nttdata.com/

NTT DATA EMEAL & Latam, is looking for a Junior Support Engineer Microsoft 365. The position takes place in the context of the expansion of the products practice in the region.

The Products Division, called ‘ABB (Asset Based Business) Syntphony EMEAL’ is the Business Line responsible for all the company assets governance and commercialization. You can have a look to complete Products Porfolio at www.syntphony.com

The portfolio of Products comprises vertical solutions for different sectors like Banking, Insurance; Health, Retail or Automotive as well as cross-industry platforms in the fields of strategic planning, global awareness, data management, virtual assistants, collaboration, workspace optimization or extended reality among others.

What are you going to do?

• You will become a Product Expert. Being able to analyze and diagnose the causes of technical problems reported to us by our customers.
• Manage support cases to ensure that issues are logged, tracked, resolved and that follow-ups are performed in a timely manner.
• Give amazing costumer support by knowing them well, understanding their problems and asisting our customers and integrated teams to provide the most optimal product solution and ensure technological best practices of the Microsoft technology stack.
• Conduct training sessions for customers and internal teams on the features and functionality of the Product.
• Create technical documentation, troubleshooting and articles in the Product knowledge base.

What are we looking for?

• Minimum 2 years of experience working as a support engineer
• Knowledge and experience with Office 365 and Azure solutions.
• Capability of analysis and diagnosis capacity.
• Definition of solutions at a functional and technical level
• Customer oriented.
• Motivation to training and share knowledge.
• Advanced-medium English.

Benefits for being part of NTT DATA

💼👩‍💻 Long term contract with our flexible compensation program (ticket restaurant, nursery or transport card), AyudaFlex extra in your salary to cover remote working expenses and Health insurance (you could include your family).

🚀 Individualized continuous growth plan aligned with your interests

👩‍🎓👨‍🎓 Training plan adjusted to both your needs and those of the current market. From our Corporate University you can carry out Certifications, language courses and much more.

🤗 Work in a good team environment where you can learn from others and they from you.

⏱👩‍💻 Flexible work model with flexible time table and intensive journey on Friday and summer time (from 01-07 to 15-09)

🏡 Remote working, making it easier to fit your hobbies and other activities into your day to day and work from home allowance (chair, keyboard, mouse, screen...)

🏢🖥 When in the office: beautifull and modern building in the center of Barcelona coffee, tea and have a lunch in our canteen with 360º view to Barcelona.

At NTT DATA, we believe everyone is unique and different, this is why we bet for an inclusive culture that recognizes and values diversity. We work day after day to create an environment in wich we can explore, live and enhance our own singularity.

#WeAreAllUnique #YouMakeUsUnique

Do you want to join us? We are hoping to meet you!