Technical Content Manager

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

At Roche, we are a global healthcare company with over 100,000 employees across 100 countries. We are dedicated to pushing the frontiers of healthcare through innovation, curiosity, and diversity.

The position

Global Customer Support (GCS) is the global organisation responsible for Technical Services in the Diagnostics Division, which ensures end user success. GCS supports the service organisations of the Roche affiliates and the Lifecycle-Teams. We set the standards of innovative and best-in-class service excellence for Roche Diagnostics by keeping our customers at the centre of everything we do.

We are their voice, and the bridge between them and the Global Business teams, ensuring customer satisfaction is at the centre of product designs and updates. Thereby, we support them across borders with solutions by providing training, knowledge, spare parts, and tools to meet their needs.

Therefore, by equipping them with the right tools and developing their skills, we enable and maintain customers' operations, contributing to shaping healthcare now and allowing them to change lives tomorrow.

As a GCS Technical Content Manager you will be part of the Knowledge & Learning Excellence Team.

Your Key Responsibilities:

• Own all technical content during the product's lifecycle, ensuring end-to-end content creation and coordination with external vendors if necessary
• Define and plan the content scope and delivery channels for assigned products, aligned with the content strategy
• Manage stakeholder relationships, working closely with the GCS Project Leader and project management team
• Coordinate with development teams and plan content delivery, including risk assessments and Agile development iterations
• Discuss and advise on standardization and best practices for content delivery and management
• Meet project timelines and ensure accessibility and training within the content management system
• Contribute to GCS documents and act as a terminology and translation expert when needed
• Implement and provide feedback to continuously improve the KLE content strategy in assigned projects
  
  

Who You Are:

• Strong organizational, planning, and stakeholder management skills with excellent communication and negotiation abilities
• Experience in project management and cross-functional collaboration
• Familiarity with translation, localization, and project management tools
• Knowledge of hardware and software development processes, content creation, and content management workflows
  
  

What is Here for You:

• Competitive compensation and comprehensive social benefits package
• Flexible work schedule and home office policies
• Medical insurance and pension plan
• Allowances for marriage and birth
• Career development training opportunities
• Gym and meal allowance
• Flexible remuneration scheme with fiscal advantages
• Other additional benefits
  
  

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Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.