AppFollow

🔥☀️ Europe is experiencing a scorching heatwave, with temperatures soaring up to 42°C! While we might be melting like ice cream, let's not forget our dedicated customer support teams, who are working tirelessly to assist us. 💪💻 Despite the heat dome, they're staying cool, calm, and polite, ensuring we get the help we need. So, before you leave a review or rating, remember the extra sweat (literally!) they're putting in. Let's show some love and appreciation for their hard work. After all, not all heroes wear capes – some of them wear headsets and work without AC! 🥵❤️ #HeatWave #CustomerSupport #StayCool #AppreciationPost #CustomerService

Thank you, everyone, for joining our session yesterday! Here's some great advice from Ryan Kao of Match Group, on creating workflows and relationships with AI. #webinarinsights #ai #automation #userfeedback

Have you registered yet? If YES, then -> Great, see you tomorrow! If NO, then -> here's the link again https://lnkd.in/gNFukr4U If YES, but can't make it anymore and you do have a question, then -> drop it in the comments today!

AppFollow 9.2 is out! New data sources (like TrustPilot!), AI Summary Slack alerts, Custom Instructions, free AI Reply rules, and much more. Check out the full list of changes here:

Just a week from now! Don't forget to register for the webinar. Zendesk, Match Group, AppFollow - you shouldn't miss this opportunity to learn.

Positive reviews are often left alone - give them some love! Your support team can match the user's style and let them know you care. That way, they'll stay your fans. Here are some suggestions:

Join us for an insightful webinar where we delve into the crucial aspects of customer support and feedback management in the app industry. Learn how these elements can significantly enhance your app’s performance and growth potential. With Karen Taborda, MBA, Ryan Kao and Zendesk

What tone should your support team use when they address negative reviews? These reviews do bite sometimes, after all. Here are some tips on how to respond gracefully and match the reviewer's style - to a reasonable extent.

Join us on July 17th for a new webinar hosted in collaboration with Zendesk, where we will explore how top-tier customer support and feedback management can skyrocket your app's success. 📅 Date: July 17th 🕔 Time: 5pm London, 12pm EST ⏳ Duration: 45 minutes 🎤 Speakers: Karen Taborda, MBA, Customer Growth Team Lead, AppFollow Ryan Kao, Sr. Technology Administrator, Match Group 🔍 What we'll explore: Key trends driving growth in the app industry Strategies to enhance user satisfaction and retention The power of feedback management and automation Real-world success stories from industry leaders As always, feel free to send the questions for the speakers in advance! #AppGrowth #CustomerSupport #FeedbackManagement #Webinar #AppFollow

80% of review responses automated, 50% CSAT (with an industry average of 15%) as a result: see the inspiring case study of Standard Bank South Africa and how the company introduced automation and AI to their online reputation management strategy: https://hubs.la/Q02DsTGV0