Voici comment vous pouvez prévenir l’épuisement professionnel chez les gestionnaires de cas avec un soutien organisationnel.

In acute care settings, effectively managing workload between Case Managers (CMs) and Social Workers (SWs) is crucial for delivering personalized patient care. Despite leadership's attempts to transition to integrated care coordination, the "splitting the floor" model persisted at my previous hospital, with potential to fall short in meeting patients' unique needs. Collaborating with an amazing SW, we adopted a care coordination approach, using a shared daily task lists to align responsibilities with patient needs and resources. We both knew the stories of each patient on the unit. We improved efficiency, reduced length of stay, and enhanced overall care quality. When the care TEAM, all of us, engage in what a patient needs everyone wins.

I have found that being fair in distributing workloads to your team helps in preventing burnout. Being mindful not to overload that one person who is an overachiever, but also understanding the person who has developed healthy boundaries is important. It is also important that leadership understands when our teams just can’t do more than they already are. Sometimes it’s time to rethink the bottom line.

One thing I found helpful in my years in Child welfare is to ensure case loads are distributed equally. A balanced workload is essential in preventing burnout among case managers. Organizations can support their staff by ensuring that case loads are reasonable and reflect the complexity of the cases handled. It's important to regularly review and adjust workloads, considering the demands of each case and the capacity of the case manager. By distributing cases fairly and providing opportunities for case managers to have input into their workloads, organizations can reduce stress and prevent burnout. Managers which give easy cases to those they perceive have less skills prevent them from learning skills set for future development.

[Regarding Peer Support]. Those of us who are in long term Addiction Recovery - WE are Subject Matter Experts in many regards. Peer means- 'Trust me'. Support - means 'Me too'. Wellness is more than just words. Since the pandemic - substance overuse and negative behaviors have increased substantially - and the Decision Makers, their C-suites, HR/EAP professionals - are front and center in therapeutic initiatives. AI - Addiction Independence. TECH - Trust. Empathy. Compassion. Hope. *This is a compelling and needed discussion in every organization.

One thing I’ve found helpful is peer support. “A problem shared is a problem half resolved “ peers support often offers diverse perspectives on a situation. Peer support group is also an avenue to vent once frustration without fear of being judged because someone seating at the table might have gone through similar situation.

I firmly believe in seeking support from peers because it provides comfort and understanding that are crucial in navigating challenges. Peers create a safe space for open and honest communication, free from fear of judgment or repercussions. They provide alternative perspectives and practical solutions that have worked for them, fostering a collaborative environment where everyone feels valued and empowered. The shared experiences and mutual support among peers enhance emotional well-being and help address and handle various situations more effectively.

Ensuring case managers have the right skills and training is crucial in reducing burnout. Providing ongoing professional development opportunities helps them feel competent and confident in their roles, reducing stress and preventing burnout. Access to training that develops new skills and keeps them current with best practices not only supports their professional growth but also enhances their ability to manage cases effectively.

I specialize in the educational sector for case, managers, doctors, mental health and addiction. Therapist. Ongoing training is key to be aware of the most advanced treatment and opportunities available for your clients. Also increasing your skill set base will help you complete your tasks quicker, and more precision. we often overlook learning additional skill sets as we get older and that’s where the organization loses out.

As humans, we have a core need for belonging and knowing that we matter. Wellness programs must address compassion in self-care and relationships with other. Employee wellbeing hinges on attention to factors that deplete our energy. A truly holistic approach means facilitating forums to assess " energy drains" impacting employees. This can be in the physical, mental, emotional, and spiritual realms. Programs offered include fitness, therapy, yoga. Offsite weekend wellness retreat, in person team wellness day, family events are avenues for employees to build relationships and resilience.

Investing in workplace wellness is essential, but one-off events are insufficient for lasting change. Consistent, purpose-driven wellness programs are the most impactful approach. They align employees' values with that of their organization, increasing job satisfaction, engagement, and motivation while reducing stress and burnout. As a founder of a workplace wellness organization, I have found that purpose-focused, meaningful, ongoing initiatives are key to truly enhancing employee well-being. Much of the latest science and research point in this direction. It is important to take an integrated & holistic approach: to focus on our team members' mental, physical, and social well-being if we hope to truly make a lasting positive impact.

some people are simply overworked because of understaffing. people are unhappy that they are underpaid when they have to do the jobs of 2 or three people and get paid the rate of one. the company saves money in those situations because in a hospital for example the patient's bill doesn't change even though the nurse or cna was covering for the staff shortage. they feel underworked, underpaid and underappreciated. pay workers more show them they are appreciated or just make sure company is fully staffed

The most successful organizations that I work with have a gym or exercise facility right on site along with group of fitness classes. They also offer access to a nutritionist, mental health, therapist, and life coaching. And I have worked with the top fortune 500 and the top fortune 100.

The flexibility on my job is essential no just to avoid any burn out but, to find a way to help everyone on your daily schedule. No everyone require daily or weekly visits. Our frequencies needs to be choose wisely according to our patients needs. When you have high demand on visits on your everyday schedule. Many times you needs to short your time spend with patients and families. Therefore the frequencies needs to be according to the quality of spend time with our feeling stress and avoid the burnout on busy days..

As a nurse, I believe that offering flexible scheduling options is essential for helping case managers achieve a better work-life balance and preventing burnout. Options like telecommuting, flexible hours, or compressed workweeks provide the autonomy to manage their time effectively. When case managers have control over their schedules, they can better manage stress, making burnout less likely. This flexibility is a crucial factor in maintaining their well-being and job satisfaction.

Flexible scheduling and remote days are key to supporting case management talent. The reality is - people have lives outside of their jobs. The more we can be understanding and supportive of that, the more you will retain top talent. And while not all case management work can be done from home - a lot can be.

I remember feeling grateful when recognized as employee of the quarter. It helped me to feel satisfaction knowing my efforts were appreciated. I also remember being recognized for service serving 5 years benchmarking my time with employers at different companies over the years. It helps to receive award plaques, gifts and time off to reward dedicated commitment.

Recognition programs not only validate the person that has done the work, but it also creates a team environment where it fosters the need for others to want to be rewarded as well so their work quality will increase naturally

During my time supervising GBV case workers, many were on the verge of leaving due to the heavy workload affecting their personal lives. This was compounded by difficulties in understanding cases and providing appropriate support. An important strategy I implemented was holding weekly or bi-monthly supervision meetings where case managers could discuss difficult cases and receive guidance. These sessions were important especially for new, inexperienced case workers who benefited from shadowing experienced staff. This approach helped prevent miscommunication and reduced the risk of re-traumatizing survivors. And those meetings provided essential emotional support and professional advice, significantly reducing feelings of isolation.

It is important to build a trusting relationship with your employees. Train them well, provide resources and supports, and create and environment where they feel comfortable speaking up when needed. Then let them be adults and treat them as such. If you have hired, trained, and supported your workers - don't monitor them as if they are children.

I was asked to provide a self care burnout prevention presentation to staff as a wellness project. It was interesting to receive feedback from staff to hear about how they were able to use interventions and shared some of their own.

I am sharing with other team mates on call schedule no trying to be on call all the time. Use your PTO wisely no take all at one time until you really need it. This way you will be avoid any burn out.