Viser la qualité dans le Lean Manufacturing. Comment favoriser une communication d’équipe efficace ?

In Lean Manufacturing, fostering effective team communication is key to achieving quality. Embrace clarity by implementing regular, structured communication practices such as daily stand-up meetings and clear visual management systems. Ensure that information flows seamlessly between all team members by using standardized work instructions and clear, concise documentation. Encourage an open culture where team members feel comfortable sharing ideas and concerns. Provide training on effective communication techniques and use simple, direct language to avoid misunderstandings. By prioritizing transparency and inclusivity, teams can collaborate more efficiently, leading to higher quality outcomes.

Según mi experiencia, una herramienta importante es escuchar activamente. La información que recibimos es poder y ese poder sin duda puede ser usado como solucionador de conflictos o un camino a alcanzar metas del grupo que puedan retroalimentar el trabajo grupal. Escuchar activo significa no sólo usando el lenguaje oral y escrito, sino la comunicación corporal, gestual e involuntaria. Un buen registro de esta información implica inmediatez. Se trata de información difícil de recordar en detalle por lo cual mientras más rápido se registre mayor riqueza en calidad y cantidad de información.

Excellent communication leads to great collaboration. This high collaboration results in clear accountability and responsibility and higher Lean Manufacturing performance. As a leader, seek even the quietest voice for ideas and improvements. Visual management tools record the collaborative output and allow anyone to get "up to speed" on the status and progress without asking another member.

High-performance teams spend time listening to each other in a continuous improvement mindset. In my experience, a successful discussion builds on the ideas rather than an individual providing the entire solution.

Feedback loops, like after-action reviews, are essential for documenting all improvements with accountability and responsibility. The best teams complete these actions as a habit-strength process rather than as a particular requirement of the process.

Use interactive dashboards to communicate team about top contributors. Keep the team informed of key metrics - cost of good quality, cost of poor quality; and their impact.