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How can we set Service Level Agreements (SLA) for a new ticket? #533

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disenopinnacle opened this issue Jan 15, 2024 · 2 comments
Open

How can we set Service Level Agreements (SLA) for a new ticket? #533

disenopinnacle opened this issue Jan 15, 2024 · 2 comments
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enhancement

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@disenopinnacle
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Can we add deadline for tickets? and track the time for ticket?
@dalonsod
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Hello, please check those functionalities e.g. running runboat for the desired Odoo version.

Time tracking could be achieved with helpdesk_mgmt_timesheet addon and SLA support with helpdesk_mgmt_sla one, both availables for some but not every Odoo version.
@flotho
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flotho commented Apr 3, 2024

please @disenopinnacle this issue could be closed
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Labels
enhancement
3 participants
@flotho @dalonsod @disenopinnacle