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Select the issue you're having.The easy transfer QR code doesn't appear on my previous deviceYou can use easy transfer QR codes on LINE version 12.10.0 or later. Please update LINE to the latest version and try again.If you are unable to update LINE to the latest version, please refer to the I want to know more about transferring LINE accounts section of this Help article and try a different transfer method. An error appears when I scan the easy transfer QR codeIt's possible:• The QR code expired. Once the easy transfer QR code appears, you have up to 15 seconds to scan it before it expires. Regenerate the code and try scanning it again. • You aren't using the dedicated QR code reader. Easy transfer QR codes can only be scanned with the QR code reader that appears after selecting Log in with QR code. Try scanning it again with the dedicated QR code reader. I can't proceed after scanning the easy transfer QR codeIf you see the "Did you just scan this QR code?" screen, confirm the message content, check Yes, I scanned the QR code myself, and tap Continue. |
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We recommend transferring your account with an easy transfer QR code. Simply scan the QR code that appears on your previous device with your new device, then follow the instructions to finish transferring your account. Also, the last 14 days of your chat history will be restored even if you haven't backed up your chat history or are transferring your account to a different OS. | |
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An error may have occurred because the Apple ID or Google account that you're entering is different from the one registered to your LINE account. • If you have another Apple ID or Google account: Please try all possible IDs or accounts you think are linked to your LINE account. • If you deleted the Apple ID or Google account that is linked to your LINE account: You cannot log in to your LINE account with a deleted Apple ID or Google account. In this case, please sign up for a new LINE account. If you still can't log in to your LINE account with the Apple ID or Google account you believe is linked, there will be no way to transfer your LINE account. In this case, please sign up for a new LINE account. To prevent the same situation from occurring in the future when transferring your account, be sure to check your registered information regularly. Note: Please understand that if you send us an inquiry, the support we provide will be the same information as above. |
If you get an error message, the method to troubleshoot your issue will differ depending on the error. • Unable to sign up. • An unknown error occurred. Please try again later. • Verification is temporarily blocked. Please try again later. • Invalid phone number. To troubleshoot: Please wait at least 24 hours from the time the error message appeared and try again. If you get the same error after waiting at least 24 hours, please contact us via the Inquiry Form. • We couldn't find any accounts registered to the email address you entered. • Please enter a valid email address. • Invalid email address or password. To troubleshoot: Please check if: - You entered the email address or password correctly. - Your email address or password doesn't include any unnecessary spaces. - You entered only half-width characters. - You accidentally entered a similar looking character. E.g. - 1 (one), I (capital 'i'), and l (lower-case 'L') - 0 (zero), o (alphabet 'O') - 9 (nine), q (lower-case 'Q') If you still get the same error after following the troubleshooting tips above, you will not be able to transfer your LINE account. In this case, please sign up for a new LINE account. To prevent the same situation from occurring in the future when transferring your account, be sure to check your registered information regularly. Note: Please understand that if you send us an inquiry, the support we provide will be the same as the above information. • An error appeared when restoring from iTunes/iCloud. See the following Help article. [iOS] I can't use LINE after restoring from an iTunes or iCloud backup |
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If the phone number you verified is registered to a LINE account belonging to the previous owner, it is possible that the display name associated with that account appeared on your screen. If the LINE account that appeared isn't yours, please tap No, that's not me. |
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If you're having issues on the "Enter verification code" screen, please see Not receiving the verification code via text to my phone number/I get an error message when verifying my phone number. | |
If the "How to finish transferring your account" screen appears, see the information below that matches your current situation.You're using LINE for PC or iPadThe account transfer code will be sent to you from the LINE official account. If you can use LINE on your iPad or PC, please check there for the account transfer code.If you're not using LINE for PC or iPadCan the email address registered to your LINE account receive emails?NoWe're sorry to say that in your situation, there is no way to transfer your account. If this is the case, please sign up for a new account.To prevent the same situation from occurring in the future when transferring your account, be sure to check your registered information regularly. Note: Please understand that if you send us an inquiry, the support we provide will be the same as the above information. |
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Please reset your password by selecting Forgot your password? below the password entry field, and set a new one. When setting a new password, please make sure that: • Your password doesn't include any unnecessary spaces. • You entered only half-width characters. • You didn't accidentally enter a similar looking character. E.g. - 1 (one), I (capital 'i'), and l (lower-case 'L') - 0 (zero), o (alphabet 'O') - 9 (nine), q (lower-case 'Q') If your password still doesn't match after several attempts, please enter or display your password into a notes app and make sure there are no mistakes. If you're not receiving the password reset email, it may be because: • An email address wasn't registered to your LINE account. • The email address entered is different from the one registered to your LINE account. • The registered email address was not entered correctly. • The email was sent to your spam, junk, or another folder instead of your inbox. • You have spam filters in place (e.g. blocking emails that contain URLs; emails sent from computers). • You have settings in place to only receive emails from certain domains. If you have domain filters in place, please add "line.me" to your list of accepted domains. If you're still not receiving the password reset email at the email address you think is registered to your account, or if you are unable to enter the correct password, there will be no way for you to transfer your LINE account. In this case, please sign up for a new LINE account. To prevent the same situation from occurring in the future when transferring your account, be sure to check your registered information regularly. Note: Please understand that if you send us an inquiry, the support we provide will be the same as the above information. |
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When choosing a login method, tap either Continue with Apple or Continue with Google to proceed with transferring your LINE account. Transferring your LINE account with your Apple ID Transferring your LINE account with your Google account If you can't log in to your LINE account with your linked Apple ID or Google account, please check the details in No. 3. |
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Please try entering the password you think may have been registered to your LINE account. If you still can't verify your account, we're sorry to say that in this situation, there is no way to transfer your account. In this case, please sign up for a new LINE account. To prevent the same situation from occurring in the future when transferring your account, be sure to check your registered information regularly. Note: Please understand that if you send us an inquiry, the support we provide will be the same as the above information. |
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Some devices automatically enter the verification code that is sent via SMS.
If you can see your friends and chats lists after starting LINE, it means your account has been successfully verified.
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There are a few reasons why you may not be receiving the email to reset your LINE password or the email to finish registering your email address.
You will be restricted from registering your email address for a certain amount of time if you repeatedly have a verification code sent. In this case, please try again after at least 24 hours have passed.
To resolve the issue, please check all of the following details.
1. Check if an email address is registered to LINE.
The password reset email is sent to the email address registered to LINE. You won't receive a password reset email if you don't have an email address registered to LINE. When you register an email address to LINE, you're sent an email containing a verification code with "LINE Email Address Verification Message" as the subject line.
Email address registration is completed by entering the verification code contained in the above email or tapping the enclosed link.
If you received an email with the above subject line and registered the email address to LINE, please enter the email address you received the above email at.
If you haven't received or can't confirm the email, it's possible you don't have an email address registered to LINE. If you don't remember your password and you don't have an email address registered, you won't be able to log in with your phone number. In this case, please try another login method.
2. Check if you entered your email address registered to LINE correctly.
If the email address you entered is different from your email address registered to LINE, you won't receive the reset email. Enter your email address correctly while making sure that:
• You are careful entering characters that are similar (e.g. the letter "o" and the number "0").
• Uppercase and lowercase letters are entered correctly.
If you saw an error message when you entered your email address, please check the email address you entered because it's possible that:
• You used full-width alphanumeric characters.
• There were spaces included.
• You used more than one dot in a row (e.g. ab..cd@example.com).
• You used a hyphen at the beginning (e.g. -abcd@example.com).
• You used a dot just before the @ sign (e.g. abcd.@example.com).
3. Check all of your email folders.
Check if the password reset email with "[LINE] Password reset for LINE" as the subject line, was misplaced in your spam folder or other non-inbox folder.
4. Check your email settings.
If you have filters in place, such as ones that block emails containing URLs or block emails from PCs, please try disabling them.
If you have domain filters in place, please add "line.me " to your list of accepted domains.
5. Resend the email.
After you check the potential issues above, send the password reset email again, and check if you receive it. If you don't receive the email, you won't be able to log in with your phone number. In this case, please try another login method.
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If you get an error when you try transferring your LINE account, the method to troubleshoot your issue will differ depending on the error.
See the following information for details.
• Unable to sign up.
• An unknown error occurred. Please try again later.
• Verification is temporarily blocked. Please try again later.
• Invalid phone number. (This only applies to LINE accounts created with LINE versions earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.)
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