Specialist
#DPG #SISA Radar
Job Description: Customer Success Team
Experience: 2 to 5 Years
Business Requirements
· Good Communication Skills which include verbal and non-verbal communication skills.
· Previous Experience in handling multi-geographical clients.
· Good to have experience in the Cyber Security Domain.
· Willing to travel to the customer locations and SISA premises (includes SDC) on-need basis.
· Good interpersonal skills and to be a team player.
· Strong Learning Curve, ability to understand the requirements and support the customers.
Technical Requirements
· Hands-on experience in handling the Windows and Linux Servers.
· Must have experience in the L1/L2 Support/Operations Background.
· Prior knowledge in handling the IIS configurations and supporting the same.
· Good to have prior product installations and configurations experience.
· Ability to understand the customer requirements and support them.
· Ability to provide walk-through about the product to the customers/end-users.
· Basic understanding of the Networking concepts.
· Good to have Cloud Support Experience (Azure, AWS and GCP etc.).
· Strong Troubleshooting and problem-solving experience.
· Good understanding of database concepts and hands-on experience in any of the RDBMS databases (Oracle, SQL Server, MySQL, PostgreSQL etc.).
· Basic understanding about the Load balancers, SSL certificates etc.
Sekaran Arumugam Srinivasan Seetharaman