Client Advisor - Milano, la Rinascente

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

POSITION: CLIENT ADVISOR

We are currently seeking a highly motivated Client Advisor with a strong passion for creating an exclusive experience for our customers. We value results oriented individuals who have willingness to learn, always up-to-date on fashion trends and with a strong interest for our Brand and our Product.

Responsibilities will include:

Client

• Master the Client Journey;
• Create Customer emotion and desire;
• Engage existing and prospect clients as per weekly plan defined by Store Management;
• Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell);
• Focus on development and retention of existing clients, recruitment of new and potential ones;
• Engage the client through every selling opportunity - walk in, private appointment, phone consignments;
• Actively participates to the sales in partnership and OTO appointment routine.
  
  

Operations and Visual

• Deal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints;
• Ensure product good maintenance, replenishment on the floor;
• Know the warehouse stock of all categories in order to ensure re-stock shelves and maximize sales;
• Respect administration and operations procedures;
• Liaise with the In-Store Visual to follow display guidelines; verifies and reports all relevant information to store management.
  
  

Qualifications:

• Must have strong retail experience
• Excellent interpersonal and effective communication skills
• Fluency in English is essential, second language is preferred
• Be a team player with a pro-active attitude
• High fashion knowledge
• Ability to adapt to changing needs of the Company as necessary
• Must have client network in luxury environment
  
  

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.