International Key Account Manager

ABOUT TRUEBLUE

At Trueblue, we have a singular mandate: to disrupt the commercial experience within the life sciences industry via artificial intelligence and entrepreneurial vision.

Our deep knowledge of commercial excellence and AI-driven cloud-based suite of customer experience solutions help life sciences organizations harness data, analytics, and AI as a catalyst for competitive advantage, transforming the way they create value for their business.

THE ROLE

As part of our growth strategy, we are on a journey to expand internationally, particularly within regions across Europe and the US.

We are looking for a driven Key Account Manager who will be leading engagements with our International client base to develop and nurture strong relationships with key clients, identify new business opportunities with new and existing clients, and generate revenue in line with our commercial targets.

KEY RESPONSIBILITIES:

Client Relationship Management:

• Build and maintain strong, long-lasting relationships with key multi-national clients
• Serve as the main point of contact and advocate for assigned key accounts
• Understand clients' business needs and objectives to effectively position our products and services
• Identify and pursue opportunities for up-selling and cross-selling additional products and services, and expanding services into additional territories
• Collaborate with the sales team and cross-functional leadership to ensure client retention and expansion
• Monitor account health and delivery progress to proactively identify and address potential issues
• Manage contract renewals and negotiate terms to maximize revenue and client satisfaction.

Lead Generation and New Business Development:

• Proactively identify new business opportunities within existing key accounts and new prospects
• Collaborate with the marketing and sales teams to generate leads and qualify prospects
• Develop and execute strategies to expand the customer base and drive revenue growth to meet commercial targets

Business Development:

• Manage the end-to-end sales cycle, from lead qualification to closing deals
• Develop compelling proposals and presentations tailored to clients' needs that effectively communicate the value proposition of our products and services
• Work closely with cross-functional teams to develop competitive and profitable pricing models
• Negotiate contracts, terms, and conditions to ensure mutually beneficial agreements
• Update and maintain accurate records in our Customer Relationship Management (CRM) system.

Strategic Planning:

• Develop and implement account strategies aligned with the company's overall objectives to drive account growth and expansion
• Conduct regular account reviews and provide insights to improve client satisfaction, product adoption, and business value delivered

Collaboration & Customer Advocacy:

• Transform satisfied clients into advocates by gathering testimonials, case studies, and referrals
• Collaborate with internal teams, including Sales, Marketing, Product Development, and Customer Success, to address client needs and concerns
• Leverage client feedback to contribute to product improvements and enhancements.

ABOUT YOU

Desired requirements:

• Bachelor’s degree in Business, Marketing, or a related field
• Proven experience as a Key Account Manager or relevant role, particularly with developing new business opportunities and expanding existing accounts
• Experience working in a SaaS and/or data and analytics company, preferably with a commercial function (e.g. solutions in CRM, Marketing Automation, Event Management, AI, Data, and analytics tools)
• Experience working with the life science industry
• Exceptional relationship management skills, able to communicate, build rapport, negotiate and influence effectively
• Excellent presentation skills to develop and deliver value propositions to prospective clients
• Proven track record of meeting and exceeding sales targets
• Strategic thinker with the ability to analyze data and market trends
• Excellent organizational and time-management skills
• Self-starter with a bias for action
• Good collaboration and teamwork
• Fluent in English; other European language skills desirable, particularly Italian
• Willingness to travel up to 25% of the time

BENEFITS

• Competitive salary and commission structure
• Professional development opportunities
• Dynamic and collaborative work environment

I candidati ambosessi (L.903/77) sono invitati a leggere l’informativa sulla privacy ai sensi dell'art. 13 del Regolamento (UE) 2016/679 sulla protezione dei dati (GDPR).