One Medical 12+

In general, the One Medical app is a great way to quickly communicate with my medical provider. But there are two super frustrating bugs I hope the team could fix. One, the app frequently deletes draft messages when you switch to another app. If you’re writing a message with long prescription names answering detailed questions from your medical provider, then lose everything, it’s brutal. Secondly, the app disabled basic copy and paste when you’re writing messages. So don’t bother trying to compose messages in another app to avoid losing your data. You won’t be able to share that information with your medical provider. Please fix these minor bugs, One Medical team, and your otherwise great app will be wonderful for your patients. Thanks!

This has been issue I’ve raised for a few years. And was told it would be changing. With our first child we where told that I would need to use a different email address, and log in and out of the app to go between their information and mine. Two separate accounts.

Then with the second child three years later, it continues to be unresolved and we have to use a THIRD email address, logging in and out. Add my partners membership and this one App has us logging in and out with FOUR different email addresses in order to access a significant aspect of what we are paying One Medical to be a part of: convenience. Making and changing appointments, video visits , lab results, messaging care providers etc.

Permissions and multiple accounts under one login has been solved. It is wild to me as someone who works in Tech that this is still the experience for One Medical. If My Chart and our local hospital systems can figure this out, why is One Medical not making similar changes. HIPPA already addressed child/parent privacy concerns so that cannot be the issue. Please please please fix this. I want to switch profiles within the App without having to log in and out. And remember which email address I used for which person.

My experience with this medical provider has been nothing short of a nightmare. I wouldn't wish this kind of frustration on anyone. From the very beginning, they displayed a complete lack of transparency, double billing me for services rendered. Despite numerous attempts to resolve the issue, they were extremely uncooperative and showed no urgency in addressing the matter.

To make matters worse, when it came to repayments for the overcharged amounts, the process was unbearably slow. It took an exorbitant amount of time and persistent follow-ups just to get a partial reimbursement, leaving me feeling utterly ignored and taken advantage of.

Their lack of professionalism and unwillingness to rectify their mistakes are inexcusable. I expected better from a medical provider, but they have disappointed me beyond measure. I strongly advise everyone to steer clear of this establishment and seek a more reputable and reliable healthcare provider. Save yourself the headache and find someone who respects their patients and values their reputation.