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Over the last month, I have spent time listening to and asking questions of our Community Managers, our Engineers who are long-time community members, and those throughout the company with community involvement. I have been digging into our data and the feedback from our Site Satisfaction Survey and The Loop. I have been reading what you’ve said to us publicly including your posts on Meta and the Open Letter to Stack Exchange. Please consider what I write below to be a response to the Open Letter along with some of the other issues I’ve seen.

Over the last month, I have spent time listening to and asking questions of our Community Managers, our Engineers who are long-time community members, and those throughout the company with community involvement. I have been digging into our data and the feedback from our Site Satisfaction Survey and The Loop. I have been reading what you’ve said to us publicly including your posts on Meta and the Open Letter to Stack Exchange. Please consider what I write below to be a response to the Open Letter along with some of the other issues I’ve seen.

• We have defined a standard process for new policy or process review that includes Community Managers, employees who are long-time community members, and Moderators before being shared and put into place. Our plan is to provide new policies to the planned Moderator Council for feedback periods before they are made official. We will then share it with all Moderators through the Stack Moderators Team for advance notification. We value the deep understanding that moderators on the network have of their communities and users, and welcome honest, respectful feedback from the greater Stack Exchange Community.
• We are encouraging employees to be active within the community, both officially on metas and for fun in their areas of expertise or interest, and will be providing simple guidelines and a helpful FAQ for employees in the next week (update: the guidelines and FAQs were shared with employees on Feb 25).
• We are defining our commitment to responding to Meta posts & Moderators questions through our new standard process and will be sharing that with a group of Moderators for feedback. We will share it with you all within the next two weeks (update: our commitment to responding to Meta and Moderators was posted on March 4).
• We have drafted our followup and clarification on the Content Licensing issue and will be publishing that within the next two weeks (update: our followup regarding content licensing was posted on March 3).
• We will be creating a Moderator offboarding process, including a survey and interviews with departing Moderators. Our goal is to take the time to listen to and understand why a Moderator has chosen to resign and how we can improve the site, processes, and policies. We will send this survey to the recently-resigned moderators so that their suggestions can be considered.

• We have defined a standard process for new policy or process review that includes Community Managers, employees who are long-time community members, and Moderators before being shared and put into place. Our plan is to provide new policies to the planned Moderator Council for feedback periods before they are made official. We will then share it with all Moderators through the Stack Moderators Team for advance notification. We value the deep understanding that moderators on the network have of their communities and users, and welcome honest, respectful feedback from the greater Stack Exchange Community.
• We are encouraging employees to be active within the community, both officially on metas and for fun in their areas of expertise or interest, and will be providing simple guidelines and a helpful FAQ for employees in the next week (update: the guidelines and FAQs were shared with employees on Feb 25).
• We are defining our commitment to responding to Meta posts & Moderators questions through our new standard process and will be sharing that with a group of Moderators for feedback. We will share it with you all within the next two weeks (update: our commitment to responding to Meta and Moderators was posted on March 4).
• We have drafted our followup and clarification on the Content Licensing issue and will be publishing that within the next two weeks (update: our followup regarding content licensing was posted on March 3).
• We will be creating a Moderator offboarding process, including a survey and interviews with departing Moderators. Our goal is to take the time to listen to and understand why a Moderator has chosen to resign and how we can improve the site, processes, and policies. We will send this survey to the recently-resigned moderators so that their suggestions can be considered (update: The survey was sent to moderators on April 3rd and made available on MSE on April 7th).

• We have defined a standard process for new policy or process review that includes Community Managers, employees who are long-time community members, and Moderators before being shared and put into place. Our plan is to provide new policies to the planned Moderator Council for feedback periods before they are made official. We will then share it with all Moderators through the Stack Moderators Team for advance notification. We value the deep understanding that moderators on the network have of their communities and users, and welcome honest, respectful feedback from the greater Stack Exchange Community.
• We are encouraging employees to be active within the community, both officially on metas and for fun in their areas of expertise or interest, and will be providing simple guidelines and a helpful FAQ for employees in the next week (update: the guidelines and FAQs were shared with employees on Feb 25).
• We are defining our commitment to responding to Meta posts & Moderators questions through our new standard process and will be sharing that with a group of Moderators for feedback. We will share it with you all within the next two weeks.
• We have drafted our followup and clarification on the Content Licensing issue and will be publishing that within the next two weeks (update: our followup regarding content licensing was posted on March 3).
• We will be creating a Moderator offboarding process, including a survey and interviews with departing Moderators. Our goal is to take the time to listen to and understand why a Moderator has chosen to resign and how we can improve the site, processes, and policies. We will send this survey to the recently-resigned moderators so that their suggestions can be considered.

• We have defined a standard process for new policy or process review that includes Community Managers, employees who are long-time community members, and Moderators before being shared and put into place. Our plan is to provide new policies to the planned Moderator Council for feedback periods before they are made official. We will then share it with all Moderators through the Stack Moderators Team for advance notification. We value the deep understanding that moderators on the network have of their communities and users, and welcome honest, respectful feedback from the greater Stack Exchange Community.
• We are encouraging employees to be active within the community, both officially on metas and for fun in their areas of expertise or interest, and will be providing simple guidelines and a helpful FAQ for employees in the next week (update: the guidelines and FAQs were shared with employees on Feb 25).
• We are defining our commitment to responding to Meta posts & Moderators questions through our new standard process and will be sharing that with a group of Moderators for feedback. We will share it with you all within the next two weeks (update: our commitment to responding to Meta and Moderators was posted on March 4).
• We have drafted our followup and clarification on the Content Licensing issue and will be publishing that within the next two weeks (update: our followup regarding content licensing was posted on March 3).
• We will be creating a Moderator offboarding process, including a survey and interviews with departing Moderators. Our goal is to take the time to listen to and understand why a Moderator has chosen to resign and how we can improve the site, processes, and policies. We will send this survey to the recently-resigned moderators so that their suggestions can be considered.