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What do you do if your remote customer service team feels disconnected?
Without the watercooler chats and shared lunch breaks of a traditional office, remote teams can often feel isolated. To combat this, organize regular virtual meetups that go beyond work-related topics. These can be weekly video calls where team members share personal updates, celebrate birthdays, and discuss hobbies. This not only breaks the monotony of work but also helps in building rapport and understanding among team members, leading to a more cohesive unit.
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What do you do if a customer requests a custom solution or modification?
Once you understand the customer's request, you need to evaluate whether it's feasible to fulfill it. Consider the technical capabilities, resources required, and potential costs involved. You must also weigh the request against your company's policies and product strategy. If the modification is possible, outline the steps needed to achieve it. If it isn't, communicate the reasons clearly and explore alternative solutions that could meet the customer's needs.
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🎓 Another milestone achieved! Yesterday, I proudly graduated from the CFGDegree (Data Stream), sponsored by Lloyds Bank. Had the honour of…
🎓 Another milestone achieved! Yesterday, I proudly graduated from the CFGDegree (Data Stream), sponsored by Lloyds Bank. Had the honour of…
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I don’t know who needs to hear this today, but I started with zero connections and zero experience in an industry where people reject you quickly…
I don’t know who needs to hear this today, but I started with zero connections and zero experience in an industry where people reject you quickly…
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View my verified achievement from Microsoft.
View my verified achievement from Microsoft.
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TGIF!🎉 This week, we paid a courtesy visit to Zenith Heights, the corporate HQ of one of Africa's foremost financial services powerhouses, Zenith…
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I am proud of my job 😄 . #TechnicalSupportEngineer
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