Customer Support and Admin

1. POSITION SUMMARY

• Work collaboratively across the organization to support the daily administrative tasks of HR, Finance, and the Sales and Marketing department.
• Provide assistance in monitoring of financial management, general administrative support
• Front line support for customers (hospitals) to fix general issues they might face in invoices, orders, etc.

2. KEY ROLES AND RESPONSIBILITIES

• Front line support for customer requests and inquiries
• First point of contact for requesting urgent deliveries, returns to logistics provider
• Monitor and collect accounts receivable by contacting customers via telephone, email, and mail
• Processing and following up with different groupware requests (RFA and RFPs)
• Support in any IT and technical issues, with support from HQ IT team
• Organizing & following-up local and international meetings
• Managing budget requests and invoices, preparing RFA/RFP in internal system
• Following-up agreements and contracts
• Processing and following-up files, contracts, official documents
• Archiving and filing documents
• Register & follow up on new suppliers and customers according to the guidelines
• Handling general office affairs such as telephone calls, post and emails
• Organizing travels
• Monitoring and managing office supplies
• Maintain proper records of employee attendance and leaves
• Responsible for handling general affairs and office management
• Procurement/inventory control of office stationeries and pantry supplies
• Manage agendas/travel arrangements/appointments etc.
• IT support – helping staff to iron out any IT issues with the support of HQ IT dept.

3. WORK EXPERIENCE

• +4 years of experience working as an office administrator, finance assistant or relevant role
• Familiarity with office management procedures and basic accounting principles

4. SKILLS AND SPECIFICATIONS

• (Must) Fluent in Dutch and English
• Ability to multitask and prioritize daily workload
• Excellent organizational and time management skills with attention to detail
• Strong Administrative Skills
• Excellent knowledge of MS Office
• Good communication skills
• Personality: driven, hands on, can-do attitude, stress resistant, service-oriented, determined to make a difference
• Comfortable interacting with employees across all levels of seniority and within different company departments.
• Knowledge and experience in accounting and bookkeeping tasks
• High attention to detail, accuracy essential and diligent personality

5. EDUCATION

• Bachelor's Degree in office administration or relevant field is preferred

6. CORE COMPETENCIES

• Problem solving skill
• Priority setting
• Proactive attitude