On Site Server Field Application Engineer (FAE), Eindhoven

Tasks

Your Role

As a FAE, you will be tasked with assisting customers in resolving Pre & after-sales technical issues including product usage and hardware/software related topics.

You will also be expected to coordinate internal resources and cross-functional team communication in the process of finding needed solutions/information for Customers' technical inquiries.

In turn you will also provide customer feedback to Product Management and Marketing Teams to enhance future product development and promotion strategies.

Therefore, a problem-solving mindset, on-site customer support abilities, technical presentation/communication skills will enable you to be successful in the FAE role.

Job Responsibilities

• Develop hands-on experience with GIGABYTE Enterprise products, with support from Taiwan HQ teams (BIOS & Firmware & Drivers, Mechanical, Quality Assurance, Design & Validation, Production, Product Management).
• Collaborate with Taiwan HQ and local FAE team to identify root causes of reported technical issues.
• Provide technical presentation/explanation to Customers for reported technical issues and report on follow-up progress of implemented resolution.
• Configure and set up test server systems to reconstruct/simulate reported technical issues; configure and set up test server systems for remote access by Customers for Proof-of-Concept (PoC).
• Carry out on-site visits at Customers' facilities to understand Customers' operations and enable solution integration and issue resolution.
• Support business Events when necessary. You will teamwork with EMEA local Customers and Partners, EMEA Sales Team and Marketing Team.
  
  

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Requirements

• Fluency in English speaking is required.
• Fluency in a 2nd European language is highly preferred (German, French, Dutch or Spanish).
• Prefer Bachelor’s degree in Electrical/Electronic engineering or related engineering field like Computer Science, Computer Engineering, etc.
• MBO level with proven working experience in related field is also welcome.
• Background & experience with PC or server architecture.
• Skills for Ansible/Redfish/software system diagnostics is preferred.
• Experience with Linux OS required.
• Skills of leading technical investigations with engineers of multiple disciplines
• Ability to excel both independently and collaboratively within a team environment
• Proactive attitude and abilities to handle and prioritize multiple tasks.
• Regular travel is required for on-site customer support.
  
  

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Benefits

• A challenging position in a leading international company
• Training to advance your technical expertise at a leading technology company.
• A company phone and laptop.
• Pension scheme
• 25 days holiday a year and 8% holiday allowance
  
  

Salary will be evaluated based on academic backgroun

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