![](https://cdn.statically.io/img/play-lh.googleusercontent.com/a-/ALV-UjXX54sHLAIlb7T-SdsXL0D4Bxp8nTCpVUbdAvWHzOaImDnd9Qk=s32)
Rin Kaneko (HVT)
So, the connect to a new phone doesn't appear in the settings for me which is a huge pain to figure out how to get my phone set up for it again. It has the accounts moved over, but all access is denied unless the old phone shows the feature. Both say version 4.67. Is it only supposed to appear when you prompt it on a new device or is something wrong with the app? It only has restore and notifications in settings.
3 people found this review helpful
![](https://cdn.statically.io/img/play-lh.googleusercontent.com/a/ACg8ocKuOroKyp7_C9Uw2nH-pq9me0q2PMWSajVnM7jzpB76i1SCPA=s32-mo)
Dennis molchak
Easy to connect with the other person and picture quality is naturally affected due to lighting. If the room is dimly lit, it's pretty hard to see the other person. However when the room is lit well, you can see the other person just fine. And I feel like that's just naturally the case. So it's not the apps fault. All and all, it's been a pretty good experience so far. I did lose picture to the other person a few times while communicating with people and the only reason why I rated 4 out of 5.
4 people found this review helpful
![](https://cdn.statically.io/img/play-lh.googleusercontent.com/a-/ALV-UjUezxkOShObtCGugb_tB8EN386TNAOAnXgtZht8uggRU9Jx1Vw=s32)
Emily Sanders
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Useless when reinstalling. I had to remove and reinstall it on my cell phone, but though it found my backup file it insists I'm using a new phone and requires me to "scan a QR code" from my "old phone" to receive access. It's the same phone, there is nothing to scan! It doesn't provide the option for the same phone! Nor can I access my workplace's IT support as Duo disabled that option! I'm unable to get into my work email to access time-sensitive material nor contact IT!
74 people found this review helpful