Veja como você pode promover relacionamentos positivos com colegas e funcionários usando inteligência emocional.

Self-Awareness: Recognizing your own emotions and how they might affect your interactions with others. Social Awareness: Understanding the emotions of others and picking up on social cues. Relationship Management: Building rapport, resolving conflict constructively, and providing support. Self-Regulation: Managing your own emotions in a healthy way, even under pressure. Motivation: Staying focused on your goals and inspiring others.

En la Gestión de Salud, la inteligencia emocional es la base de las interacciones interpersonales efectivas. Las habilidades como la empatía, la autoconciencia y la regulación emocional son necesarias para fomentar relaciones positivas. Los líderes deben inculcar actitudes emocionales saludables y fomentar un entorno de apoyo y respeto. Todo el personal debe recibir capacitación en inteligencia emocional con un enfoque en la comunicación y la resolución de conflictos. Es importante realizar evaluaciones de clima organizacional con frecuencia. Estas estrategias mejoran la moral y la cohesión del equipo y mejoran el cuidado al paciente.

Emotional intelligence isn't just about understanding feelings, it's about using that knowledge to navigate complex social situations. Through self-awareness, healthcare professionals can identify their own biases and limitations, fostering better patient interactions. Effective self-regulation allows them to stay calm under pressure, delivering care with a steady hand. Motivation fuels the perseverance needed to advocate for patients and navigate complex healthcare systems. Ultimately, emotional intelligence equips healthcare professionals to build trusting relationships, leading to better patient outcomes.

Foster positive relationships with colleagues and staff using emotional intelligence by actively listening to their concerns and perspectives, showing empathy and understanding in interactions, effectively managing conflicts with diplomacy and respect, providing constructive feedback that considers their emotions, and recognizing and appreciating their contributions and achievements. These actions cultivate a supportive and harmonious work environment built on trust and collaboration.

To get started, understand what makes you express emotion in the office. Remaining self-aware is the key to self-regulation. Reflect on your emotions and the impact they have on your behavior. Use this as a baseline before transitioning your focus on to others in the workplace. Once established, practice active listening when communicating across the enterprise. This should allow you to build genuine relationships and positive interpersonal communication with your colleagues. Offer yourself as support to your colleagues, when they are facing professional challenges. Most importantly, show appreciation to your teammates and find common ground.

Una parte fundamental de la inteligencia emocional es la escucha activa, que puede mejorar las relaciones con los colegas y el personal. La escucha activa implica prestar atención plena, mostrar empatía y responder de manera constructiva. Organizar reuniones regulares para discutir problemas y sugerencias puede ayudar a crear un entorno donde se valoren las opiniones de todos. Para garantizar que se comprenda correctamente el mensaje del interlocutor, use métodos como la retroalimentación reflexiva. Además, fomenta la escucha activa y las habilidades de comunicación. Además de mejorar la cohesión del equipo y la satisfacción laboral, implementar estas prácticas conduce a una atención al paciente más eficaz y humana.

In healthcare management, active listening transcends fostering positive relationships. It cultivates an environment of transparency within teams, enabling earlier detection of potential problems and collaborative solutions. This translates to a more streamlined and supportive work environment. Ultimately, staff who feel heard and acknowledged are more likely to be engaged, leading to demonstrably better patient care.

Make a point to truly listen to what your colleagues and staff are saying without interrupting. Show that you value their opinions and concerns by giving them your full attention. This kind of active listening helps build trust and respect in your professional relationships.

Active listening is sadly a lost art in today's healthcare delivery system, partly because of the focus on the EHR and charting while the patient is in the room. We have created an incentive for clinicians to not listen to their patients with the requirement to chart quickly and rack up as many RVUs as possible. The ability to truly actively listen to not only our patients but also to our teams is essential to leadership!

In so many ways does active listening fuel collaboration and sense of belonging that ignoring it a leader must do at his own peril. In a day and age of reduced attention spans someone patiently listening to you is a welcome breath of fresh air. We must suspend all activities (physical and mental) when someone comes to us to share their predicaments and given them a patient hearing and after fully understanding the issues offer solutions.

La capacidad de comprender y compartir las emociones de los demás es una herramienta poderosa para gestionar la salud. Realizar acciones de empatía mejora la comunicación y fortalece las relaciones con colegas y personal. Organise talleres de desarrollo emocional y sesiones de juego para fomentar la empatía. Crea un ambiente seguro donde los empleados puedan expresar sus preocupaciones y experiencias. Para encontrar áreas de mejora en la dinámica del equipo, utilice evaluaciones de clima laboral. Es posible aumentar la resiliencia y la satisfacción laboral mediante la implementación de programas de apoyo emocional y bienestar. Estas estrategias mejoran el entorno laboral y mejoran la calidad del cuidado y la satisfacción del paciente.

Put yourself in others' shoes to understand their perspectives and feelings. Demonstrating empathy can help you respond more effectively to their needs and concerns. This practice can significantly improve the emotional climate of your workplace.

Every staff member has my personal cell number. I make sure they know they can call day or night. I have the staff organize clinic wide events for them and their families like Go-Karting or birthday celebrations. When one of my employee's brother was hit by a car as a pedestrian she instinctively called me. I had her hang up and call 911, but that shows the power of creating a bond with your team and within your team. I later visited her brother in the hospital and spoke to the trauma team and explained to her what was happening.

Empathy is an amazingly powerful tool to have and it can help leaders overcome even the most difficult situations that they might encounter during the course of their careers. Empathy also allows us to make a personal connection with others, which is powerful!

El gestionar talentos o personas aplicando la retroalimentación constructiva es una herramienta eficiente de mejora. Siendo sensible a los sentimientos del destinatario, implica ofrecer recomendaciones claras, específicas y procesables. Para promover esta práctica, cree una cultura de comentarios constantes donde se valore el desarrollo mutuo. Los líderes y el personal deben recibir capacitación en técnicas de comunicación asertiva y empatía. Utilice el modelo de sandwich de comentarios para equilibrar comentarios positivos y críticos. Las evaluaciones y reuniones individuales regulares promueven un diálogo abierto y constructivo. Estas técnicas mejoran el desempeño individual y mejoran la cohesión del equipo y la atención al paciente.

When providing feedback, focus on being constructive rather than critical. Offer specific suggestions for improvement and highlight strengths as well. This balanced approach helps others grow while maintaining positive relationships.

Constructive feedback is critical. I do not believe in regimented performance reviews. I notice people slack off right up until the performance review because they have been programmed by other employees that that meeting will determine if they get a raise. I hold mini performance reviews when a staff member does something really well or if they do something poorly or need some constructive criticism. They way to present that constructive criticism depends on the employee. This is where I owing your staff is important. Can you just come right out of the gate and they will take it to heart and make the change or do you need a lighter touch or to sandwich the criticism.

Constructive and timely feedback allows others to act, develop, and learn. It can demonstrate our interest in the other party, especially if they are our direct report, and help to invest in their development.

Conflict is inevitable, but not always a bad thing. For example, during the Storming and Forming phases of team development, conflict is both expected and natural. It creates a healthy tension that can help develop a strong, cohesive team dynamic.

With so many diverse kinds of individuals working under the same roof from the egos of a neurosurgeon to the humble janitor, conflicts are bound to be there. You as a leader need to address them promptly and fairly and also not be someone who brushes issues under the carpet assuming they shall resolve on their own. It shall come back to bite in the face very soon. Deep dive well enough to know the story from all sides and give your unbiased opinion for it to be accepted universally.

Address conflicts promptly and with a calm demeanor. Aim to understand all sides of the issue and work towards a mutually beneficial resolution. By handling conflicts with emotional intelligence, you can prevent minor issues from escalating and maintain a harmonious work environment.

In my experience conflicts typically arise from non workplace issues. If someone is going through something at home, for example, they tend to take it out on coworkers. Resolving the conflict at work is typically easy because someone made a mistake which started the avalanche of emotions. Addressing the underlying cause can be very difficult because you or your employee may not have control over their situation outside of work. Sometimes all you can just let them know you are there to support them and help them weather the storm.

Continuously work on your own emotional intelligence by seeking feedback and reflecting on your interactions. Attend workshops or read up on EI to keep improving. Your commitment to personal growth sets a positive example for others.

Remember that fostering positive relationships is an ongoing process. Regularly check in with your colleagues and staff to see how they are doing and if they need any support. Building a culture of open communication and emotional intelligence can lead to a more engaged and productive team.