Freshsales is a full-featured solution designed to automate the entire sales cycle, from attracting and nurturing leads to generating insights to close deals. Using Freshsales, sales teams can leverage advanced features and technology such as AI to manage contacts, accounts, and pipelines more efficiently.
The software makes contact management easier for sales teams, allowing users to organize contacts into segments based on categories such as email activity, audience behavior, and page visits. Sales teams can also build detailed profiles of contacts and companies they work with. These features allow sales teams to have a 360-degree view of their contacts and deals, making it easier for them to add context to their interactions with leads and customers.
Freshsales also comes with a wide variety of features for managing pipelines. Using Freshsales, sales teams can easily track the progress of all deals in the pipeline and manage multiple pipelines if needed. Through advanced technology such as its built-in Freddy AI, Freshsales provides insights into the deals with the best potential as well as forecasts on revenue. In addition, Freshsales provides access to curated and custom reports. These features help managers study sales performance according to advanced metrics.
Freshsales is also designed to improve the productivity of sales teams. Reps can create follow-up tasks and attach appointment details for leads, contacts, and deals. Managers can also create customized sales activities to accommodate tasks unique to their sales process. Built-in communication features, such as chat and telephony ensure that reps and managers can collaborate without leaving the Freshsales interface.
In addition to all these capabilities, Freshsales also seamlessly integrates with business platforms, including Google Apps, Office 365, and Microsoft Outlook. Sales teams can also access their Freshsales accounts on the go through Android and iOS mobile apps. All these features help ensure that teams have all the technology they need to boost sales productivity.
Show MoreEfficient contact and account management
Through Freshsales, sales teams can easily create and manage lists of qualified contacts, attaching details such as notes, tasks, and activity timelines to each contact. These detailed profiles provide a complete view of each contact. Freshsales also allows teams to create segments based on activities and behaviors, including email activity and form submissions. Moreover, custom filter views allow reps to view contacts based on any field value.
Advanced CRM customization
Using Freshsales, sales teams can efficiently organize their CRM systems. Users can create new fields and modules relevant to their sales processes and update leads and contacts with social profiles if available. CRM customization features also allow sales teams to set workflows, which can be defined to execute on a daily, weekly, or monthly basis for all records.
Easy pipeline management
Through Freshsales, sales teams can create visual sales pipelines to easily track the progress of deals. Multiple sales pipelines can also be created to suit unique sales processes and to ensure that deals are properly organized. For added convenience, pipelines can also be configured to surface deals with the lowest chances of being closed.
Valuable insights through Freddy AI
Freshsales comes with Freddy AI, which offers advanced features for contact scoring, deal insights, and suggestions for the next best action. Freddy AI can provide insights on engagement levels to help sales teams score leads and rank contacts and accounts. The technology also tracks deal activities and predicts which deals have the highest chances of closure, helping improve sales reps’ performance.
Convenient native CPQ capabilities
Freshsales also comes with built-in CPQ capabilities, allowing sales teams to create a wide variety of documents, including quotes, NDAs, and proposals. Templates can also be created to ensure consistency in the documents used by agents. Two-way syncing also ensures that updates on a document are reflected on attached records such as deals. In this way, agents can always work off updated records.
Hassle-free chat and telephony features
Using Freshsales, agents and managers can easily communicate with leads and contacts without leaving the platform. Freshsales comes with built-in phone features, along with capabilities for call routing, call transfers, and setting up phone trees and call queues. The software also supports chat widgets and a Team Inbox so agents and teams can quickly respond to chat queries.
Fully featured mobile apps
Sales teams can also use Freshsales’ iOS and Android mobile apps for on-the-go productivity. Through these mobile apps, users can create and manage contact lists, use filter views on lists, and schedule appointments and tasks. Files can also be uploaded and attached to records through these mobile apps.
Show MoreProblem #1: Complicated workflows with multiple software
Solution: As an all-in-one solution for sales processes, Freshsales integrates CRM features and chat and telephony capabilities into its interface. Sales reps can respond to customers’ calls, emails, and chat queries right from the Freshsales interface and save time on switching between platforms. These features can help sales teams become more efficient and productive.
Problem #2: Poor lead nurturing resulting in fewer closed deals
Solution: Freshsales is designed to help sales reps nurture relationships with leads and customers. The platform can track previous interactions with contacts, so reps can use this information to add context to conversations with leads. This engagement tracking feature can help agents in nurturing leads and closing more deals.
Problem #3: Sales teams fail to meet performance goals
Solution: Freshsales comes with Freddy AI, a technology that helps agents score leads and provides insights on deals’ chances of closure. Through Freddy AI, agents can identify deals with the highest chance of closure and commit to closing these deals to meet performance quotas.
Keeping in mind companies have particular business needs, it is wise that they steer clear of picking an all-in-one, ”best” solution. Regardless, it is difficult to try to discover such an app even among widely used software solutions. The right step to undertake should be to list the numerous essential aspects which necessitate analysis like essential features, packages, skill levels of staff members, business size, etc. Next, you must conduct your research thoroughly. Go over some of these Freshsales review articles and look into the other software options in your list in detail. Such all-encompassing product investigation guarantees you circumvent unsuitable apps and select the system that has all the features your company requires in growing the business.
Position of Freshsales in our main categories:
Freshsales is one of the top 3 CRM Software products
Freshsales is one of the 3 Sales Tools products
There are well-liked and widely used solutions in each software group. But are they necessarily the best fit for your organization’s unique needs? A market-leading software application may have thousands of customers, but does it offer what you need? For this reason, do not blindly spend on popular systems. Read at least a few Freshsales CRM Software reviews and think about the factors that you wish to have in the software such as the fees, main functionality, available integrations etc. Then, choose a few apps that fit your needs. Try out the free trials of these platforms, read online comments, get explanations from the maker, and do your investigation meticulously. This exhaustive groundwork is certain to aid you select the most excellent software platform for your firm’s unique wants.
Freshsales Pricing Plans:
$9/user/month
$39/user/month billed annually or $47/user/month billed monthly
$69/user/month billed annually or $83/user/month billed monthly
Freshsales Pricing Plans:
Free Trial
Growth
$9/user/month
Pro
$39/user/month billed annually or $47/user/month billed monthly
Enterprise
$69/user/month billed annually or $83/user/month billed monthly
Freshsales is available with three paid plans: Growth, Pro, and Enterprise.
Growth – $9/user/month
Pro – $39/user/month billed annually or $47/user/month billed monthly
Enterprise – $69/user/month billed annually or $83/user/month billed monthly
Freshsales’ Growth, Pro and Enterprise plans can also enhance their accounts with the following CPQ add-ons:
We know that when you decide to buy a CRM Software it’s vital not only to learn how professionals rank it in their reviews, but also to discover whether the actual users and enterprises that bought it are genuinely happy with the service. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Freshsales reviews across a broad range of social media sites. The information is then featured in a simple to digest form showing how many users had positive and negative experience with Freshsales. With that information available you will be prepared to make an informed buying choice that you won’t regret.
Devices Supported
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Freshsales integrates with the following apps:
The platform also supports syncing of calendars and contacts from Google Calendar, Office 365, Google contacts, and Outlook contacts.
Freshsales average rating:
Overall impression
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ADD A REVIEWThe most favorable review
PROS: You can quickly and easily use Freshsales, all you have to do is to sign up for an account, change some email options and get started. It doesn’t require too much tweaking because everything is simple and the tool is self-explanatory. I like the integration with Zapier, and I like that sign up request means that you have lead into Freshsales and then you can convert them to contacts as soon as their account is setup.
CONS: The email text box is small and this means that I have to scroll on longer messages in order to find what I’m looking for.
The least favorable review
PROS: Easy to set up and use, lots of features, integrates with Freshdesk ticket system and Freshchat.
CONS: If you customers don't speak english forget about using this CRM as you cannot create a fully internationalized experience for your customers and Freshsales literally don't care. After subscribing as a lead to the CRM there is a ugly non customizable page that customers arrive on which says you subscribed successfully in english and this cannot be changed or styled. When you talk to support they claim this is not a problem and that it is not a priority apparently because not enough customers have requested the change (obviously they have more english speaking customers than non english speaking hence there will never be enough requests to make it a prio over english speaking customers requests). They cannot even say when they will fix this issue, not even say within a year, they literally told us it is not on their agenda and they can do nothing about it. In general any bug or problem you have will never get fixed by support and I don't think they ever even bring it up with there dev team, they will only refer you to documentation and then make excuses for months and months and months until you give up asking. Its a real shame as the CRM has a lot of great features, is easy to us, but is let down by vital missing features and their terrible support, and the dev team who release features and removes them without notifying any customers and don't care that it caused you problems in the process.
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CRM is not suitable for Non English Speaking Customers
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PROS: Easy to set up and use, lots of features, integrates with Freshdesk ticket system and Freshchat.
CONS: If you customers don't speak english forget about using this CRM as you cannot create a fully internationalized experience for your customers and Freshsales literally don't care. After subscribing as a lead to the CRM there is a ugly non customizable page that customers arrive on which says you subscribed successfully in english and this cannot be changed or styled. When you talk to support they claim this is not a problem and that it is not a priority apparently because not enough customers have requested the change (obviously they have more english speaking customers than non english speaking hence there will never be enough requests to make it a prio over english speaking customers requests). They cannot even say when they will fix this issue, not even say within a year, they literally told us it is not on their agenda and they can do nothing about it. In general any bug or problem you have will never get fixed by support and I don't think they ever even bring it up with there dev team, they will only refer you to documentation and then make excuses for months and months and months until you give up asking. Its a real shame as the CRM has a lot of great features, is easy to us, but is let down by vital missing features and their terrible support, and the dev team who release features and removes them without notifying any customers and don't care that it caused you problems in the process.
You can manage all your work from single platform
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PROS: What I like most about this tool is the fact that I can easily manage leads from one place. I cans end emails, track pipelines, winnig deals and managiong calendar in real time from dashboard. I personally like the email tracking feature because It provides me with full information about those who viewed the email.
CONS: I haven’t run into some issues or something that I might dislike about this tool.
I find this to be an exceptional CRM.
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PROS: We run a unique business. We have a differen approach of generating leads and organizing accounts. Freshsales assisted us in every step to create a CRM that functions with the needs of our company. We've scheduled a lot of calls from their team. Their support team is professional, helpful, and very polite in answering all our inquiries.
CONS: There's nothing really wrong with the platform that I hate. Our company had to deal with challenges in landing a CRM that caters to our specific needs. We test most CRMs in the market. Turn out, Freshsales has met a majority of our needs compared to other platforms.
An excellent system with responsive support.
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PROS: We like how easy it is to make customizations. We also like how the Freshsales team is constantly available for phone calls for any tech problems. The flow of the pipeline is clear and prompts that are purposely set up for every deal are on the same page. It also encourages us to push the deal forward.
CONS: The only difficulty that we faced is that there have been times when redundant fields are displayed. Certain glitches can be seen in the Quickbooks integration. It'd be nice if there's a colour cue in case a deal gets stalled at a specific stage.
Freshsales offers great set of features and it has one of the best customer services
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PROS: You can quickly and easily use Freshsales, all you have to do is to sign up for an account, change some email options and get started. It doesn’t require too much tweaking because everything is simple and the tool is self-explanatory. I like the integration with Zapier, and I like that sign up request means that you have lead into Freshsales and then you can convert them to contacts as soon as their account is setup.
CONS: The email text box is small and this means that I have to scroll on longer messages in order to find what I’m looking for.
Smooth as butter and simple to use.
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PROS: I like the Kanban function with deals. I love filtering out my customers/deals or leads filtered according to my preferences. I get to keep my leads/contacts/companies separated while showcasing relationships of all parties. When it comes to online support, Freshsales is fantastic since you get answers almost immediately.
CONS: There's currently no dashboard available in their Garden plan. There are issues connecting customers between this tool and Freshdesk. Training requires further attention regarding content being covered during webinars and taking part in the test. If training is a lot more interactive webinars, then dealing with situations imposed by questions in a test can be answered.
Sales is what we’re about.
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PROS: It gives my team and I the freedom to send out drafted emails with on a customized pattern then setting a timetable for those, and synchonizing them with calendars. I can automatically get them to our contact records to have all the pertinent details exported. I love using it!
CONS: I didn't run into any issues with this tool. As for my team, they're totally happy using it. The best thing with this is that it can help us be more productive.
Samuel Guimaraes
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PROS: The good thing with this is that you can monitor all activities you've made with the customer. It's a big help especiall when trying to meet the goals that our boss has proposed for us. In addition, it lets us know on how we can close a deal. It has loads of information. Plus it has tutorials that are easy to understand.
CONS: It's hard working with its especially when the internet starts to slow down. That means it would entail one to have a very fast internet connection to run this platform. It gets crazy at times when trying to get to the database. We can't export the .CSV information from our own data feed sheet.
It offers lot of features and functionality and it is extremely simple and easy to use
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PROS: As data analyst I need a solution so I can manage CRM without wasting too much time on it. Freshsales does the job because it provides me full set of functionality for sales leads, and it shows me ways to interact with my current customers. I like that I can track potential customers and leads. Its interface is clean and straightforward and it is highly customizable. Thanks to its mobile apps I can keep track of records and track numbers and emails in less than no time.
CONS: It can be really frustrating when I need to delete huge amount of records manually.
Easy to handle and accessible.
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PROS: It gave lots of opportunities to help me concentrate on my sales. When I use it, I saved a ton of resources and time. The app does a tremendous job assigning potential customers. I create my own meetings and tasks while receiving email alerts. I feel like are robust featuers that can help you succeed in business.
CONS: At times, it runs really slow. I'd like it if it runs a little faster. What's more, our customers want to create an integration with social media channels like Facebook, Twitter, and etc... I'm also in need of increasing the comments section while being given the freedom to make font customizations.
A great platform to have for prospecting as well as closing deals.
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PROS: There are a ton of reasons to love this platform. It can actually help in prospecting and closing deals. It comes with a fantastic UI. It's a lot better than other CRMs in today's market. It comes with a great points system to have good leads qualification. It also has an integrated phone number that can be activated for logging and recording calls straight to the CRM platform.
CONS: It'd be nice if you're given the ability to manage system scores for leads qualifications. In addition, customer support could respond a bit quicker when dealing with issues. For instance, we were close to a week with an issue. Answers for every question that we had came every couple or so days when there was something important.
It has wonderful feature and simple set up process
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PROS: Thanks to 2-way email tracking and bulk email functions we can save lot of times and we are able to connect and interact with customers in real time. We are now more focused on our core business. The set up is easy and straightforward and if you run into some issues or misunderstanding you can always rely on product’ support service.
CONS: I’d like to have options to disable or at least hide some standard fields and elements so I can make the workflow even more easier, because there are some functionality that do not serve our business needs so we’d like to hide them.
You can make this excellent tool your own.
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PROS: I like everything it has to offer. I like how you can customize things. The support team has been nothing short of fantastic. Pleasant user interface experience. Functionality is excellent. This is a system that takes a bit of time to develop. I gets better with time. The implementation was helpful for our development.
CONS: One of the biggest difficulties that I had to face was creating everything from scratch. Implementation appears to be a bit slow. The great thing with HubSpot or Salesforce is that they've done those things a million times. As a result, they've got templates for it.
This is wonderful lead solution
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PROS: I like that we can manage leads easily and put all data on each client. This is great solution for team work because I can assign tasks to my co-workers. I get email notifications whenever client checks on an email.
CONS: I don’t like that ranking points of a lead stop rise when changing some information that wasn’t accurate or when I need to add new camps and info. It would be great if the points rise up whenever client shows some interest such as feedback. Also, they could add option to clean data.
Valuable solution with affordable price
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PROS: I really like Freshsales and everything about this solution. I can easily set up account by using its features. The UI is seamless and intuitive onel. It offers great set of features that provide us with neccessary insights that are helpful for closing deals. I personally like the in-app email notifications, website visitor analytics and segmentation and automatic profile enrichment.
CONS: They could make follow-up emails automated based on prospect’s behavior.
Affordable, simple and perfect CRM solution
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PROS: I have tried lot of similar CRM products but Freshsales is something different. It integrates perfectly with other products and it has built-in phone, it has bulk email functionality, gmail integration, provides notifications. You can have lot of options, capabilities and functionalities by paying for one product like Freshsales. The other good thing is that it doesn’t require managing everytime when we have orders and this saves us lot of time and energy.
CONS: They could add more features for reports. Also, I’d like to see the phone interface changed. Before Freshsales we had used other similar solution and as far as I can say that we won’t go back to the previous one or trying to search for new one.
Know your customers thoroughly.
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PROS: It appears to have rapidly improved. You'll realize that it offers a combination of just about every Sales CRM there is. Anything that appears relevant to a contact can be see in the comprehensive page. Interactions with other people that can't be spotted in your contact list can automatically receive additional leads.
CONS: It appears the contact sync isn't available. We wanted to depend on Zapier to synchonize directly with Google. Pricing will be more expensive as you move up to higher tier plans. Its iOS app isn't formatted for the iPhone X and it doesn't look polished.
One of the best CRM solutions
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PROS: I have great experience with Freshsales, I tried Salesforce, Sugar and Nimble and as far as I can tell Freshsales offers huge amount of features that are great for running our services. The system is intuitive, easy to use and its UI is simple and straightforward. There are lot of things that I like about this tool, like email tracking, read receipts, reply notifications. I can respond to emails and keep in touch with our customers in real time.
CONS: They could enlarge the size od the data entry box when replying to an email, I believe they will work on this issue.
Freshsales does the job
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PROS: I was searching for a solution that could help me to manage the CRM. Freshsales offers great tools that are great and valuable for following our leads, converting them and keeping in touch with the existing ones. It is great tool for converting leads into customers and thanks to its score system we are able to highlight those who are interested in our services and products. The UI is fresh, everything in perfect order and seamless.
CONS: They could make the dashboard more powerful when controling data.
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CRM is not suitable for Non English Speaking Customers
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You can manage all your work from single platform
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I find this to be an exceptional CRM.
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An excellent system with responsive support.
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Freshsales offers great set of features and it has one of the best customer services
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