Question Base

Description Features Permissions Security & Compliance

Question Base is an AI autoresponder for Slack. It captures, organizes, and makes use of the tribal know-how in your Slack and it automatically builds a knowledge base for your team, as they chat.Features:
:writing_hand: Smart Capture:
80% of the company's know-how never makes it to the wiki. Most team members find it hard to document and organize information. Question Base uses AI to auto-capture know-how as the team chats and builds a solid knowledge base of verified content with zero effort.:white_check_mark: Auto Responder:
Question Base AI auto-answers employees' questions instantly. With verified from the experts on the team know-how. It saves busy Product Managers 30-60min every day answering questions in #channels.How to use Question Base:
1. Simply add the bot to the channels you want.
2. Question Base will detect work-related questions and it will start capturing know-how.Question Base uses LLMs to generate draft answers and can sometimes make mistakes. Make sure to double check before verifying an answer

Permissions

Question Base will be able to view:

Question Base will be able to do:

Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.

General

Privacy & data governance

Data retention policy

We may retain your personal information as long as you continue to use the Services, have an account with us, have Question Base installed on your Slack workspace, or for as long as is necessary to fulfill other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements.. You can ask to close your account by contacting us at the details below, and we will delete your personal information on request. Upon deletion, data is retained for 35 days after the account is closed for legal and compliance purposes.

Data archiving and removal policy

Either if you are a customer, a professional, or a third party, you have the right to withdraw your consent at any time. You also have the right to request access to, and rectification of, or erasure of your personal data, or restriction of processing, or to object to processing, as well as the right to data portability. Please note that if you choose to cancel your data and you are a customer, your account will be deleted and all data in your account will be permanently deleted from our systems.

Data storage policy

Question Base is working with a high industry level of standards, like the SOC2 protocol, to maintain a secure, compliant Service to its customers. High Availability. Every part of the Services utilizes properly-provisioned, redundant servers (e.g., multiple load balancers, web servers, replica databases) in case of failure. We take servers out of operation as part of regular maintenance, without impacting availability. Business Continuity. We keep backups of data in AWS. While never expected, in the case of production data loss (i.e., primary data stores loss), we will restore organizational data from these backups. Physical Access Controls. Question Base is hosted on AWS. Their data centers feature a layered security model, including extensive safeguards such as custom-designed electronic access cards, alarms, vehicle access barriers, perimeter fencing, metal detectors, and biometrics. Our employees do not have physical access to AWS data centers, servers, network equipment, or storage. Logical Access Controls. Question Base is the assigned administrator of its infrastructure on AWS, and only our designated authorized team members have access to configure the infrastructure on an as-needed basis.

Data center location(s)

United States

Data hosting company

AWS

App/service has sub-processors

Certifications & compliance

Security