Report an Incident
Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      SMS Delivery Delays To Multiple Small Networks in US via subset of Short Codes and Toll Free
      Update - Our monitoring systems have detected a potential issue on SMS Delivery Delays To Multiple Small Networks in US via subset of Short Codes and Toll Free. Our engineering team has been alerted and is actively investigating. We will provide an update within next 8 hours or as soon as we have more information.
      Jul 18, 2024 - 23:33 PDT
      Update - Our monitoring systems have detected a potential issue on SMS Delivery Delays To Multiple Small Networks in US via subset of Short Codes and Toll Free. Our engineering team has been alerted and is actively investigating. We will provide an update within next 4 hours or as soon as we have more information.
      Jul 18, 2024 - 20:21 PDT
      Update - Our monitoring systems have detected a potential issue on SMS Delivery Delays To Multiple Small Networks in US via subset of Short Codes and Toll Free. Our engineering team has been alerted and is actively investigating. We will provide an update within next 2 hours or as soon as we have more information.
      Jul 18, 2024 - 18:33 PDT
      Update - Our monitoring systems have detected a potential issue on SMS Delivery Delays To Multiple Small Networks in US via subset of Short Codes and Toll Free. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 18, 2024 - 17:44 PDT
      Investigating - Our monitoring systems have detected a potential issue on SMS Delivery Delays via a subset of long codes to multiple Small Networks in the US. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 18, 2024 - 17:26 PDT
      MMS And SMS Delivery Delays from US provider to Multiple countries
      Update - We are experiencing MMS and SMS delivery delays when sending messages from US provider to Multiple countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 18, 2024 - 23:31 PDT
      Investigating - We are experiencing MMS and SMS delivery delays when sending messages from US provider to Multiple countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 18, 2024 - 22:42 PDT
      SMS Delivery Delays to AT&T Network in Mexico
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to AT&T Network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 18, 2024 - 23:26 PDT
      Update - We are experiencing SMS delivery delays when sending messages to AT&T Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jul 18, 2024 - 19:48 PDT
      Update - We are experiencing SMS delivery delays when sending messages to AT&T Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 18, 2024 - 18:09 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to AT&T Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 18, 2024 - 16:49 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to AT&T Network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 18, 2024 - 14:35 PDT
      Update - We are experiencing SMS delivery delays when sending messages to AT&T Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
      Jul 18, 2024 - 12:29 PDT
      Update - We are experiencing SMS delivery delays when sending messages to AT&T Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available
      Jul 18, 2024 - 11:29 PDT
      Investigating - Our monitoring systems have detected a potential issue causing SMS delivery delays when sending messages to AT&T Network in Mexico. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 18, 2024 - 11:29 PDT
      Mexico SMS Carrier Maintenance - AT&T
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 18, 2024 - 23:01 PDT
      Scheduled - The AT&T network in Mexico is conducting an emergency maintenance from 18 July 2024 at 23:00 PDT until 19 July 2024 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
      Jul 18, 2024 23:00 - Jul 19, 2024 05:00 PDT
      United States Account Security Carrier Partner Maintenance - AT&T
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 18, 2024 - 21:30 PDT
      Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 18 July 2024 at 21:30 PDT until 19 July 2024 at 07:00 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



      Impacted Product: Verify Silent Network Auth
      Jul 18, 2024 21:30 - Jul 19, 2024 07:00 PDT
      SMS Delivery Failures to Multiple Networks in Bangladesh
      Update - We are observing successful SMS delivery to Robi Network in Bangladesh and we are currently monitoring it. We are also experiencing SMS delivery failures when sending messages over Grameen Network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Jul 18, 2024 - 18:53 PDT
      Investigating - We are observing successful SMS delivery to Robi Network in Bangladesh and we are currently monitoring it. We are also experiencing SMS delivery failures when sending messages over Grameen Network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Jul 18, 2024 - 14:56 PDT
      Identified - Our engineers have identified the issue causing SMS Delivery failurs sending to Robi Network in Bangladesh and are working with our partner carrier to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Jul 18, 2024 - 11:46 PDT
      Update - We have detected that Multiple Networks are experiencing SMS delivery failures in Bangladesh. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jul 18, 2024 - 10:39 PDT
      Investigating - We are experiencing SMS delivery failures sending to Robi Network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jul 18, 2024 - 10:24 PDT
      Multiple Destination MMS Carrier Partner Maintenance
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 15, 2024 - 19:01 PDT
      Scheduled - Our MMS carrier partner in the US, Canada and Puerto Rico is conducting a series of planned maintenances from 15 July 2024 at 19:00 PDT until 19 July 2024 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from US, Canada and Puerto Rico handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      15 July 2024 at 19:00 PDT until 16 July 2024 at 03:00 PDT

      17 July 2024 at 20:00 PDT until 18 July 2024 at 03:00 PDT

      18 July 2024 at 20:00 PDT until 19 July 2024 at 03:00 PDT
      Jul 15, 2024 19:00 - Jul 19, 2024 03:00 PDT
      Multiple Destination US and Canada SMS and MMS Carrier Partner Maintenance
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 10, 2024 - 20:00 PDT
      Scheduled - Our SMS and MMS carrier partner in US and Canada is conducting a series of planned maintenances from 10 July 2024 at 20:00 PDT until 01 August 2024 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      10 July 2024 at 20:00 PDT until 11 July 2024 at 00:00 PDT

      17 July 2024 at 20:00 PDT until 18 July 2024 at 00:00 PDT

      24 July 2024 at 20:00 PDT until 25 July 2024 at 00:00 PDT

      31 July 2024 at 20:00 PDT until 01 August 2024 at 00:00 PDT
      Jul 10, 2024 20:00 - Aug 1, 2024 00:00 PDT
      Russia SMS Carrier Maintenance - Tele2
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 03, 2024 - 13:00 PDT
      Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 03 July 2024 at 13:00 PDT until 31 July 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      03 July 2024 at 13:00 PDT until 03 July 2024 at 17:00 PDT


      08 July 2024 at 13:00 PDT until 08 July 2024 at 17:00 PDT


      10 July 2024 at 13:00 PDT until 10 July 2024 at 17:00 PDT


      15 July 2024 at 13:00 PDT until 15 July 2024 at 17:00 PDT


      17 July 2024 at 13:00 PDT until 17 July 2024 at 17:00 PDT


      22 July 2024 at 13:00 PDT until 22 July 2024 at 17:00 PDT


      24 July 2024 at 13:00 PDT until 24 July 2024 at 17:00 PDT


      29 July 2024 at 13:00 PDT until 29 July 2024 at 17:00 PDT


      31 July 2024 at 13:00 PDT until 31 July 2024 at 17:00 PDT
      Jul 3, 2024 13:00 - Jul 31, 2024 17:00 PDT
      PROGRAMMABLE MESSAGING Operational
      MMS Operational
      SMS Operational
      SMPP Operational
      Messaging Channels Operational
      Notify Operational
      Conversations Operational
      Messaging Insights Operational
      Messaging Services Operational
      Content API Operational
      PROGRAMMABLE VOICE Operational
      PSTN Operational
      SIP Interface Operational
      Client Web Operational
      Client Mobile ? Operational
      Conference ? Operational
      Recording ? Operational
      Queue ? Operational
      Text-to-Speech ? Operational
      Recording Transcriptions Operational
      TwiML Operational
      Voice Insights Operational
      Speech Recognition Operational
      Intelligence Operational
      Pay Operational
      Media Streams Operational
      Dialogflow Operational
      ACCOUNT SECURITY Operational
      Authy 2FA Operational
      Verify ? Operational
      Authy App Operational
      Lookup ? Operational
      ELASTIC SIP TRUNKING Operational
      Origination ? Operational
      Termination Operational
      FLEX Operational
      TaskRouter ? Operational
      Flex Application Platform Operational
      Flex Insights Operational
      Flex Agent Desktop Operational
      Flex Queue Stats Operational
      Flex Teams View Operational
      Flex Admin Console Operational
      Flex Routing Operational
      Flex Conversations Operational
      Flex Programmable Chat Operational
      Flex Programmable Voice Operational
      Proxy Operational
      Flex Plugins Operational
      Flex Billing Operational
      INTERCONNECT Operational
      PHONE NUMBERS ? Operational
      PROGRAMMABLE CHAT Operational
      PROGRAMMABLE VIDEO Operational
      Group Rooms Operational
      Peer-to-Peer Rooms Operational
      Recordings Operational
      Compositions Operational
      Network Traversal Service ? Operational
      Go Rooms Operational
      Video Insights Operational
      PROXY Operational
      SERVERLESS Operational
      Studio Operational
      Functions Operational
      Assets Operational
      TwiML Bins Operational
      Sync Operational
      DEVELOPER TOOLS Operational
      Console Operational
      Event Streams Operational
      Debugger & Alarms Operational
      Documentation Operational
      REST API Operational
      Bulk Export Operational
      TWILIO PLATFORM Operational
      Billing Operational
      Customer Support Center ? Operational
      Other Operational
      Account Insights Operational
      Trust Hub Operational
      Organization Operational
      CARRIER NETWORK Degraded Performance
      SMS Long Code, North America Operational
      MMS Long Code, North America Degraded Performance
      SMS Short Code, North America Operational
      MMS Short Code, North America Under Maintenance
      SMS Toll-Free, North America Operational
      MMS Toll-Free, North America Under Maintenance
      Voice, North America Operational
      Voice, Latin America Operational
      SMS, Latin America Under Maintenance
      Voice, APAC Operational
      SMS, APAC Degraded Performance
      MMS, APAC Operational
      Voice, Europe Operational
      SMS, Europe Operational
      Voice, Middle East & Africa Operational
      SMS, Middle East & Africa Operational
      Verify Silent Network Auth Under Maintenance
      Lookup Identity Match Operational
      Lookup Line Type Intelligence [Legacy API] Operational
      Lookup Line Type Intelligence [Twilio API] Operational
      Lookup SIM Swap Operational
      Legacy Identity MatchAndAttributes Operational
      FRONTLINE Operational
      INTERNET OF THINGS Operational
      Programmable Wireless Operational
      Super SIM Operational
      Wireless Insights Operational
      Operational
      Degraded Performance
      Partial Outage
      Major Outage
      Maintenance
      Scheduled Maintenance
      Twilio Voice Maintenance Jul 19, 2024 22:00 - Jul 20, 2024 05:00 PDT
      Twilio is conducting a planned maintenance from 19 July 22:00 until 20 July 05:00 PDT on the Twilio Network. During the maintenance window there could be intermittent impact on calls to and from the US connecting through Twilio’s US2/umatilla edge location.
      Posted on Jun 20, 2024 - 11:30 PDT
      Twilio Messaging Maintenance Jul 19, 2024 22:00 - Jul 20, 2024 05:00 PDT
      Twilio is conducting planned maintenance from 19 July 22:00 until 20 July 05:00 PDT on the Twilio Network. During the maintenance window, there could be intermittent message delivery failures and delivery delays to and from Twilio in the US.
      Posted on Jun 20, 2024 - 11:31 PDT
      Twilio Interconnect Maintenance Jul 19, 2024 22:00 - Jul 20, 2024 05:00 PDT
      Twilio is conducting planned maintenance from 19 July 22:00 until 20 July 05:00 PDT on the Twilio Network Exchange in San Jose, US. During the maintenance window there could be intermittent impact to services with Interconnects in US2.
      Posted on Jun 20, 2024 - 11:32 PDT
      Italy SMS Carrier Partner Maintenance Jul 20, 2024 01:00-05:00 PDT
      Our SMS carrier partner in Italy is conducting a planned maintenance from 20 July 2024 at 01:00 PDT until 20 July 2024 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Italy handsets.
      Posted on Jul 08, 2024 - 07:01 PDT
      New Zealand SMS Carrier Partner Maintenance Jul 20, 2024 04:50-06:00 PDT
      Our SMS carrier partner in New Zealand is conducting an emergency maintenance from 20 July 2024 at 04:50 PDT until 20 July 2024 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from New Zealand handsets.
      Posted on Jul 18, 2024 - 21:06 PDT
      Twilio Voice Maintenance Jul 21, 2024 00:00-05:00 PDT
      Twilio is conducting a planned maintenance from 21 July 00:00 until 21 July 05:00 PDT on the Twilio Network. During the maintenance window there could be intermittent impact on calls to and from the US connecting through Twilio’s US2/umatilla edge location.
      Posted on Jun 20, 2024 - 11:33 PDT
      Twilio Interconnect Maintenance Jul 21, 2024 00:00-05:00 PDT
      Twilio is conducting planned maintenance from 21 July 00:00 until 21 July 05:00 PDT on the Twilio Network Exchange in San Jose, US. During the maintenance window there could be intermittent impact to services with Interconnects in US2.
      Posted on Jun 20, 2024 - 11:34 PDT
      Twilio Messaging Maintenance Jul 21, 2024 00:00-05:00 PDT
      Twilio is conducting planned maintenance from 21 July 00:00 until 21 July 05:00 PDT on the Twilio Network. During the maintenance window, there could be intermittent message delivery failures and delivery delays to and from Twilio in the US.
      Posted on Jun 20, 2024 - 11:33 PDT
      Italy Account Security Carrier Partner Maintenance - Wind Tre Jul 21, 2024 13:00-23:00 PDT
      Our carrier partner Wind Tre Italy is conducting a planned maintenance from 21 July 2024 at 13:00 PDT until 21 July 2024 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for Wind Tre Italy customers.



      Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes.
      Posted on Jul 18, 2024 - 04:56 PDT
      United Kingdom Account Security Carrier Partner Maintenance - EE Jul 22, 2024 14:00 - Jul 23, 2024 10:00 PDT
      Our carrier partner EE UK is conducting a planned maintenance from 22 July 2024 at 14:00 PDT until 22 July 2024 at 20:00 PDT. During the maintenance window, there could be intermittent API request failures for EE UK customers.



      Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes.
      Posted on Jul 17, 2024 - 08:54 PDT
      Russia SMS Carrier Maintenance - Win Mobile/Volna Mobile Jul 22, 2024 15:00-18:00 PDT
      The Win Mobile/Volna Mobile network in Russia is conducting a planned maintenance from 22 July 2024 at 15:00 PDT until 22 July 2024 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Win Mobile/Volna Mobile Russia handsets.
      Posted on Jul 12, 2024 - 09:23 PDT
      Czech Republic Voice Carrier Partner Maintenance Jul 22, 2024 16:00-20:30 PDT
      Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 22 July 2024 at 16:00 PDT until 22 July 2024 at 20:30 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
      Posted on Jul 01, 2024 - 04:49 PDT
      US SMS and MMS Carrier Maintenance - T-Mobile Jul 22, 2024 20:00 - Jul 23, 2024 04:00 PDT
      The T-Mobile network in the US is conducting a planned maintenance from 22 July 2024 at 20:00 PDT until 23 July 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile US handsets.
      Posted on Jul 18, 2024 - 16:26 PDT
      Multiple Destinations Account Security Service Partner Maintenance - Vodafone Jul 24, 2024 03:00-07:00 PDT
      Our service partner is conducting a planned maintenance from 24 July 2024 at 03:00 PDT until 24 July 2024 at 07:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carrier and countries: Vodafone Germany, Vodafone Italy, Vodafone Spain, Vodafone United Kingdom.



      Impacted Product: Verify Silent Network Auth
      Posted on Jul 18, 2024 - 08:47 PDT
      France Voice Carrier Partner Maintenance Jul 24, 2024 13:00-19:00 PDT
      Our Voice carrier partner in France is conducting a planned maintenance from 24 July 2024 at 13:00 PDT until 24 July 2024 at 19:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio France phone numbers.
      Posted on Jun 24, 2024 - 14:32 PDT
      US SMS Carrier Maintenance - Small US Carriers Jul 24, 2024 21:00 - Jul 25, 2024 01:00 PDT
      A subset of small networks in the US are conducting a planned maintenance from 24 July 2024 at 21:00 PDT until 25 July 2024 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
      Posted on Jul 17, 2024 - 16:09 PDT
      Mexico SMS Carrier Maintenance - AT&T Jul 25, 2024 17:00-23:00 PDT
      The AT&T network in Mexico is conducting a planned maintenance maintenance from 25 July 2024 at 17:00 PDT until 25 July 2024 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
      Posted on Jul 07, 2024 - 05:30 PDT
      Mexico SMS Carrier Maintenance - AT&T Jul 25, 2024 23:00 - Jul 26, 2024 05:00 PDT
      The AT&T network in Mexico is conducting a planned maintenance from 25 July 2024 at 23:00 PDT until 26 July 2024 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
      Posted on Jul 18, 2024 - 15:50 PDT
      Russia SMS Carrier Maintenance - Win Mobile/Volna Mobile Jul 29, 2024 15:00-18:00 PDT
      The Win Mobile/Volna Mobile network in Russia is conducting a planned maintenance from 29 July 2024 at 15:00 PDT until 29 July 2024 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Win Mobile/Volna Mobile Russia handsets.
      Posted on Jul 12, 2024 - 09:24 PDT
      Czech Republic Voice Carrier Partner Maintenance Jul 29, 2024 17:00-21:30 PDT
      Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 29 July 2024 at 17:00 PDT until 29 July 2024 at 21:30 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
      Posted on Jul 09, 2024 - 08:11 PDT
      Australia and New Zealand Voice Carrier Partner Maintenance Jul 30, 2024 07:00-12:00 PDT
      Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 30 July 2024 at 07:00 PDT until 30 July 2024 at 12:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia and New Zealand phone numbers.
      Posted on Jul 16, 2024 - 09:33 PDT
      France Voice Carrier Partner Maintenance Jul 31, 2024 13:00-19:00 PDT
      Our Voice carrier partner in France is conducting a planned maintenance from 31 July 2024 at 13:00 PDT until 31 July 2024 at 19:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio France phone numbers.
      Posted on Jun 24, 2024 - 14:30 PDT
      Czech Republic Voice Carrier Maintenance - T-Mobile Jul 31, 2024 16:00-20:30 PDT
      The T-Mobile network in the Czech Republic is conducting a planned maintenance from 31 July 2024 at 16:00 PDT until 31 July 2024 at 20:30 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
      Posted on Jul 15, 2024 - 10:49 PDT
      Authy and Verify V1 API - Maintenance Aug 3, 2024 15:00-15:30 PDT
      We’re conducting a planned Global maintenance between 15:00 to 15:30 Pacific Time on 08/03/2024. During the maintenance window, all Authy API requests will fail. Communicate to your customers (end users) about this planned downtime for maintenance before August 3, 2024. Due to Authy API’s deprecation (https://www.twilio.com/docs/verify/authy-vs-verify), we strongly encourage migrating to the Verify V2 API. Verify V2 API, specifically SMS/Voice OTP delivery, is unaffected by this maintenance downtime.
      Posted on Jun 26, 2024 - 14:39 PDT
      Twilio Voice Maintenance (Frankfurt, Germany) Aug 16, 2024 13:00-20:00 PDT
      Twilio is conducting a planned maintenance from 16 Aug 13:00 until 16 Aug 20:00 PDT on the Twilio Network Exchange in Frankfurt, Germany (DE1). During the maintenance window there could be intermittent impact on calls to and from Europe.
      Posted on Jul 12, 2024 - 14:51 PDT
      Twilio Interconnect Maintenance (Frankfurt, Germany) Aug 16, 2024 13:00-20:00 PDT
      Twilio is conducting planned maintenance from 16 Aug 13:00 until 16 Aug 20:00 PDT on the Twilio Network Exchange in Frankfurt, Germany (DE1). During the maintenance window there could be intermittent impact to services with Interconnects in DE1.
      Posted on Jul 12, 2024 - 14:52 PDT
      Twilio Interconnect Maintenance (Frankfurt, Germany) Aug 17, 2024 15:00-20:00 PDT
      Twilio is conducting planned maintenance from 17 Aug 15:00 until 17 Aug 20:00 PDT on the Twilio Network Exchange in Frankfurt, Germany (DE1). During the maintenance window there could be intermittent impact to services with Interconnects in DE1.
      Posted on Jul 12, 2024 - 14:53 PDT
      Twilio Voice Maintenance (Frankfurt, Germany) Aug 17, 2024 15:00-20:00 PDT
      Twilio is conducting a planned maintenance from 17 Aug 15:00 until 17 Aug 20:00 PDT on the Twilio Network Exchange in Frankfurt, Germany (DE1). During the maintenance window there could be intermittent impact on calls to and from Europe.
      Posted on Jul 12, 2024 - 14:52 PDT
      System Metrics Month Week Day
      API Response Time - North America
      Fetching
      API Response Time - Europe
      Fetching
      Past Incidents
      Jul 19, 2024
      US SMS Carrier Maintenance - Small US Carriers
      Completed - The scheduled maintenance has been completed.
      Jul 19, 01:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 18, 21:00 PDT
      Scheduled - A subset of small networks in the US are conducting an emergency maintenance from 18 July 2024 at 21:00 PDT until 19 July 2024 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
      Jul 18, 15:06 PDT
      Jul 18, 2024
      Mexico SMS Carrier Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Jul 18, 23:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 18, 17:00 PDT
      Scheduled - The AT&T network in Mexico is conducting a planned maintenance maintenance from 18 July 2024 at 17:00 PDT until 18 July 2024 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
      Jul 7, 05:25 PDT
      Unable To Access Flex Insights Historical Report
      Resolved - Issue with Flex Insights has been resolved and is operating normally at this time.
      Jul 18, 20:19 PDT
      Monitoring - Flex Insights is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Jul 18, 19:58 PDT
      Identified - Our engineers have identified potential issue for Flex Insights with our vendor and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available
      Jul 18, 18:58 PDT
      Portugal SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Jul 18, 18:50 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 18, 15:45 PDT
      Scheduled - Our SMS carrier partner in Portugal is conducting a planned maintenance from 18 July 2024 at 15:50 PDT until 18 July 2024 at 18:50 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Portugal handsets.
      Jul 16, 16:34 PDT
      Errors Received When Sending Messages Via Messaging Services
      Resolved - Messaging Services was degraded between July 15th and Wednesday July 17th. During this period of time customers may have experienced errors when sending messages. The issue has now been resolved.
      Jul 18, 16:12 PDT
      SMS Delivery Delays via a Subset of Short Codes and Long Codes to Multiple Small Networks in US
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to a subset of short codes and long codes to Multiple Small Networks in the US. This incident has been resolved.
      Jul 18, 15:07 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to a Subset of Short Codes and Long Codes to Multiple Small Networks in US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 18, 13:08 PDT
      Identified - Our engineers have identified the issue causing SMS Delivery Delays via a Subset of Short Codes and Long Codes to Multiple Small Networks in US and are working with our partner carrier for resolution. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jul 18, 11:44 PDT
      Investigating - After monitoring for some time, we started seeing a degradation of the service. We're experiencing SMS Delivery Delays to Multiple Small Networks in US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jul 18, 10:44 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to a subset of short codes and long codes to Multiple Small Networks in US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 18, 09:38 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Multiple Small Networks in US via a subset of short codes and long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours as soon as more information becomes available.
      Jul 18, 07:55 PDT
      Investigating - Our monitoring systems have detected a potential issue on SMS Delivery Delays to Multiple Small Networks in US. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 18, 07:44 PDT
      Japan SMS Carrier Maintenance - Rakuten Mobile
      Completed - The scheduled maintenance has been completed.
      Jul 18, 13:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 18, 06:00 PDT
      Scheduled - The Rakuten Mobile network in Japan is conducting an emergency maintenance from 18 July 2024 at 06:00 PDT until 18 July 2024 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Rakuten Mobile Japan handsets.
      Jul 17, 08:01 PDT
      Automated Alert: No Customer Impact on Help Center Assistant Issue
      Resolved - We have fully investigated the Help Center Assistant issue and it was determined that there is no noticeable customer impact. All systems are operational.
      Jul 18, 10:50 PDT
      Investigating - Our monitoring systems have detected a potential issue with Help Center Assistant. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 18, 10:20 PDT
      SMS Delivery Delays to Tunisie Network in Tunisia
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to to Tunisie Network in Tunisia. This incident has been resolved.
      Jul 18, 08:36 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Tunisie Network in Tunisia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 18, 06:47 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Tunisie Network in Tunisia. Our engineers are actively working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Jul 17, 22:22 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Tunisie Network in Tunisia. Our engineers are actively working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jul 17, 18:22 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Tunisie Network in Tunisia. Our engineers are actively working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 17, 16:22 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Tunisie Network in Tunisia. Our engineers are actively working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 17, 14:21 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Tunisie Network in Tunisia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 17, 13:17 PDT
      SMS Delivery Delays to Multiple Small Networks in US to a Subset of Short Codes and Toll Free Numbers
      Resolved - We are no longer experiencing SMS delivery delays affecting a subset of Short Codes and Toll-Free Numbers to multiple small networks in the US. This incident has been resolved.
      Jul 18, 05:58 PDT
      Monitoring - We are observing a recovery in SMS delivery delays affecting a subset of Short Codes and Toll-Free Numbers to multiple small networks in the US. We will continue to monitor the service to ensure full recovery and will provide another update in 2 hours or as soon as more information is available.
      Jul 18, 03:58 PDT
      Update - After monitoring for some time, we started seeing a degradation of service, and we are continuing to experience SMS delivery delays to multiple Small Networks in US to a Subset of Short Codes and Toll-Free Numbers. Our engineers are still working with our carrier partners to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Jul 17, 21:37 PDT
      Update - After monitoring for some time, we started seeing a degradation of the service. We're experiencing SMS Delivery Delays to Multiple Small Networks in US to a Subset of Short Codes and Toll Free Numbers. Our engineers are still working with our carrier partners to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jul 17, 17:37 PDT
      Update - After monitoring for some time, we started seeing a degradation of the service. We're experiencing SMS Delivery Delays to Multiple Small Networks in US to a Subset of Short Codes and Toll Free Numbers. Our engineers are still working with our carrier partners to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jul 17, 15:24 PDT
      Investigating - After monitoring for some time, we started seeing a degradation of the service. We're experiencing SMS Delivery Delays to Multiple Small Networks in US to a Subset of Short Codes and Toll Free Numbers. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jul 17, 14:24 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Multiple Small Networks in US to a Subset of Short Codes and Toll Free Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 17, 12:44 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Multiple Small Networks in US to a Subset of Short Codes and Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 17, 11:25 PDT
      Investigating - After monitoring for some time, we started seeing a degradation of the service. We're experiencing SMS Delivery Delays to Multiple Small Networks in US to a Subset of Short Codes and Toll Free Numbers. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jul 17, 10:11 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Multiple Small Networks in US to a Subset of Short Codes and Toll Free Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 17, 10:02 PDT
      SMS Delivery Delays to Multiple Networks in Italy
      Resolved - We are no longer experiencing SMS delivery delays to multiple networks in Italy. This incident has been resolved.
      Jul 18, 05:53 PDT
      Monitoring - We are observing recovery in SMS delivery delays to multiple networks in Italy. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 18, 03:52 PDT
      Investigating - We are experiencing SMS delivery delays to multiple networks in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 18, 02:52 PDT
      US SMS Carrier Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Jul 18, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 17, 21:00 PDT
      Scheduled - The AT&T network in the US is conducting a planned maintenance from 17 July 2024 at 21:00 PDT until 18 July 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T US handsets.
      Jul 1, 23:30 PDT
      Calls Not Being Signed in accordance to STIR/SHAKEN
      Resolved - The issue affecting Voice calls not being signed in accordance to STIR/SHAKEN protocol in the US has been resolved and the service is functioning normally at this time. This incident has been resolved.
      Jul 18, 02:41 PDT
      Monitoring - We have seen recovery from the issue affecting Voice calls not being signed in accordance to STIR/SHAKEN protocol in the US. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jul 18, 00:41 PDT
      Update - We are observing issues with Voice calls not being signed in accordance to STIR/SHAKEN protocol in the US. We are currently working with our carrier partner to resolve the issue, and we expect to provide another update in 1 hour or as soon as more information becomes available.
      Jul 17, 23:56 PDT
      Update - We are observing unsigned calls by a downstream vendor - Neustar. We are currently working with our carrier partner to resolve the issue, and we expect to provide another update in 1 hour or as soon as more information becomes available. Jul 17, 23:51 PST
      Jul 17, 23:54 PDT
      Investigating - We are observing unsigned calls by a downstream vendor - Neustar. We are currently working with our carrier partner to resolve the issue, and we expect to provide another update in 1 hour or as soon as more information becomes available.
      Jul 17, 23:51 PDT
      SMS Delivery Delays to Grameenphone Network in Bangladesh
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Grameenphone network in Bangladesh. This incident has been resolved.
      Jul 18, 02:02 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Grameenphone Network in Bangladesh. We will continue monitoring the service to ensure a full recovery, and we will provide another update in 2 or as soon as more information becomes available.
      Jul 18, 00:02 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Grameenphone Network in Bangladesh. Our engineers are still working with our carrier partner to identify and resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Jul 17, 23:05 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Grameenphone Network in Bangladesh. Our engineers are still working with our carrier partner to identify and resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jul 17, 19:04 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Grameenphone Network in Bangladesh. Our engineers are still working with our carrier partner to identify and resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 17, 17:01 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Grameenphone Network in Bangladesh. Our engineers are still working with our carrier partner to identify and resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 17, 14:55 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Grameenphone Network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 17, 13:51 PDT
      Flex Insights Failing to Load for Multiple Customers
      Resolved - Issue with Flex Insights has been resolved and it is operating normally at this time.
      Jul 18, 00:04 PDT
      Monitoring - Flex Insights are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
      Jul 17, 22:04 PDT
      Update - We are currently investigating an occurrence of HTTP 500 error while accessing Flex Insights. Our engineers are working on the issue, and we will provide another update in 2 hours or as soon as more information becomes available.
      Jul 17, 20:05 PDT
      Investigating - Our monitoring systems have detected a potential issue on Flex Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 17, 19:05 PDT
      SMS Delivery Failures to T-Mobile Network in the US
      Resolved - We are no longer experiencing MMS/SMS delivery failures to T-Mobile Network in the US. This incident has been resolved.
      Jul 18, 00:00 PDT
      Investigating - We are experiencing SMS delivery failures to T-Mobile Network in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide an update in 1 hour or as soon as more information becomes available.
      Jul 17, 23:23 PDT
      Jul 17, 2024
      SMS Delivery Delays to Nuevatel Network in Bolivia
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Nuevatel Network in Bolivia. This incident has been resolved.
      Jul 17, 22:27 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to Nuevatel Network in Bolivia. We will continue to monitor the service to ensure a full recovery, and will provide another update in 2 hours or as soon as more information becomes available.
      Jul 17, 20:38 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Nuevatel Network in Bolivia. We will continue to monitor the service to ensure a full recovery, and will provide another update in 30 minutes or as soon as more information becomes available.
      Jul 17, 20:30 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Nuevatel Network in Bolivia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 17, 18:40 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Nuevatel Network in Bolivia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 17, 17:40 PDT
      US SMS Carrier Maintenance - Small US Carriers
      Completed - The scheduled maintenance has been completed.
      Jul 17, 21:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 17, 20:00 PDT
      Scheduled - A subset of small networks in the US are conducting a planned maintenance from 17 July 2024 at 20:00 PDT until 17 July 2024 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carrier handsets.
      Jul 17, 15:11 PDT
      Czech Republic Voice Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Jul 17, 20:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 17, 18:00 PDT
      Scheduled - Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 17 July 2024 at 18:00 PDT until 17 July 2024 at 20:30 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
      Jul 14, 23:10 PDT
      Help Center Assistant Intermittent Failure
      Resolved - We've become aware of a potential issues which may occur intermittently when using the Help Center Assistant and certain functionalities like creating a new ticket. Our engineering team has found the problem and the fix has been pushed to production without new occurrences after multiple tests. Incident has been resolved.
      Jul 17, 18:06 PDT
      Investigating - We've become aware of a potential issues which may occur intermittently when using the Help Center Assistant and certain functionalities like creating a new ticket. Our engineering team has found the problem and the fix has been pushed to production but continually testing to see if the issue has been fully fixed. We will update in 1 hour in case any new update.
      Jul 17, 18:00 PDT
      Monitoring - We've become aware of a potential issues which may occur intermittently when using the Help Center Assistant and certain functionalities like creating a new ticket. Our engineering team has found the problem and the fix has been pushed to production without new occurrences after multiple tests. We will update in 1 hour in case any new update.
      Jul 17, 16:51 PDT
      Investigating - We've become aware of a potential issues which may occur intermittently when using the Help Center Assistant and certain functionalities like creating a new ticket. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 17, 16:13 PDT
      Cannot Place IoT Hardware Orders to Newly Added Addresses
      Resolved - When adding a new address to ship Internet of Things (IoT) orders to, the customer name field is not being properly stored. This field is critical for delivering IoT hardware. Any orders placed to addresses missing this field will be rejected. Engineering team has deployed a fix and no issues have been identified at this point.
      Jul 17, 17:30 PDT
      Monitoring - When adding a new address to ship Internet of Things (IoT) orders to, the customer name field is not being properly stored. This field is critical for delivering IoT hardware. Any orders placed to addresses missing this field will be rejected. Engineering team has deployed a fix and no issues have been identified at this point. We will update in 30 minutes to confirm resolution or continue working if needed.
      Jul 17, 16:56 PDT
      Update - When adding a new address to ship Internet of Things (IoT) orders to, the customer name field is not being properly stored. This field is critical for delivering IoT hardware. Any orders placed to addresses missing this field will be rejected.Engineering team is still actively investigating, we will provide another update in 2 hours or as soon as more information becomes available.
      Jul 17, 15:06 PDT
      Investigating - When adding a new address to ship Internet of Things (IoT) orders to, the customer name field is not being properly stored. This field is critical for delivering IoT hardware. Any orders placed to addresses missing this field will be rejected. Engineering team is actively investigating, we will provide another update in 1 hour or as soon as more information becomes available.
      Jul 17, 14:10 PDT
      Russia SMS Carrier Maintenance - Megafon
      Completed - The scheduled maintenance has been completed.
      Jul 17, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 17, 15:00 PDT
      Scheduled - The Megafon network in Russia is conducting a planned maintenance from 17 July 2024 at 15:00 PDT until 17 July 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon Russia handsets.
      Jul 11, 08:15 PDT
      United States Account Security Carrier Partner Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Jul 17, 10:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 16, 16:00 PDT
      Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 16 July 2024 at 16:00 PDT until 17 July 2024 at 10:00 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



      Impacted Product: Verify Silent Network Auth
      Jul 16, 15:23 PDT
      SMS Delivery Delays To Zain Network In Jordan
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Zain Network in Jordan. This incident has been resolved.
      Jul 17, 09:57 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Zain Network in Jordan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 17, 08:52 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Zain Network in Jordan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 17, 07:51 PDT
      Twilio Help Center Issues
      Resolved - Twilio Help Center issue has been resolved and it is operating normally at this time.
      Jul 17, 09:54 PDT
      Monitoring - Twilio's Customer Center is now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.
      Jul 17, 08:55 PDT
      Update - Twilio's Help Center is not online at this time. Our engineering team is investigating to resolve the issue. Customer’s are unable to open support tickets. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jul 17, 08:45 PDT
      Investigating - Our monitoring systems have detected a potential issue with Twilio Support Page, where customers are unable to open Support Tickets. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 17, 08:23 PDT
      SMS Delivery Delays to U Mobile Network in Malaysia
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to U Mobile network in Malaysia. This incident has been resolved.
      Jul 17, 05:53 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to U Mobile Network in Malaysia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 17, 03:53 PDT
      Update - We continue to experience SMS delivery delays when sending messages to U Mobile Network in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jul 16, 23:54 PDT
      Update - We continue to experience SMS delivery delays when sending messages to U Mobile Network in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 16, 21:55 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to U Mobile Network in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 16, 20:55 PDT
      US SMS Carrier Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Jul 17, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 16, 21:00 PDT
      Scheduled - The AT&T network in the US is conducting a planned maintenance from 16 July 2024 at 21:00 PDT until 17 July 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T US handsets.
      Jul 1, 23:30 PDT
      US SMS Carrier Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Jul 17, 02:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 16, 23:30 PDT
      Scheduled - The AT&T network in the US is conducting a planned maintenance from 16 July 2024 at 23:30 PDT until 17 July 2024 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T US handsets.
      Jul 10, 23:36 PDT
      United Kingdom Account Security Carrier Partner Maintenance - EE
      Completed - The scheduled maintenance has been completed.
      Jul 17, 01:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 16, 08:00 PDT
      Scheduled - Our carrier partner EE UK is conducting a planned maintenance from 16 July 2024 at 08:00 PDT until 17 July 2024 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for EE UK customers.



      Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes.
      Jul 8, 08:06 PDT
      Latin America SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Jul 17, 00:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 16, 23:00 PDT
      Scheduled - Our SMS carrier partner in Latin America is conducting an emergency maintenance from 16 July 2024 at 23:00 PDT until 17 July 2024 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Latin America handsets.
      Jul 16, 19:30 PDT
      Jul 16, 2024
      TaskRouter Scheduled Maintenance
      Completed - The scheduled maintenance has been completed.
      Jul 16, 22:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 16, 21:30 PDT
      Scheduled - Details: We will be performing a brief TaskRouter database update in the US1 region, specifically removing a non-essential component from our system. This update is expected to be completed in less than a second and should not affect your service.

      Monitoring: Our team will closely watch the system’s performance during and after the update to ensure everything runs smoothly.

      Contingency Plan: In the unlikely event of any issues, we are prepared to revert the changes immediately. Should a rollback be necessary, there may be a short downtime of approximately 2 minutes.
      Jul 11, 21:42 PDT
      Flex Insights Failing to Load for Multiple Customers
      Resolved - The issue affecting the loading of Flex Insights data for multiple customers has been fixed and the service is now functioning normally. This incident has been resolved.
      Jul 16, 22:14 PDT
      Monitoring - Flex Insights data is now loading normally. We will continue to monitor for system stability. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 16, 21:23 PDT
      Update - We are continuing to experience the issue while loading Flex Insights data. Customers will see the error "Flex Insights has been unable to fetch some of your dashboards". Our engineering team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 16, 20:26 PDT
      Update - We are currently experiencing an issue while loading Flex Insights data. Customers will see the error "Flex Insights has been unable to fetch some of your dashboards". Our engineering team is actively investigating the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jul 16, 19:28 PDT
      Investigating - Our monitoring systems have detected a potential issue on Flex Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 16, 19:19 PDT
      Multiple Destinations Account Security Service Partner Maintenance - Vodafone
      Completed - The scheduled maintenance has been completed.
      Jul 16, 22:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 16, 18:00 PDT
      Scheduled - Our service partner is conducting a planned maintenance from 16 July 2024 at 18:00 PDT until 16 July 2024 at 22:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carrier and countries: Vodafone Germany, Vodafone Italy, Vodafone Spain, Vodafone United Kingdom.



      Impacted Product: Verify Silent Network Auth
      Jul 12, 09:17 PDT
      United Kingdom Account Security Service Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Jul 16, 20:05 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 16, 13:20 PDT
      Scheduled - Our service partner is conducting a planned maintenance from 16 July 2024 at 13:20 PDT until 16 July 2024 at 20:05 PDT. During the maintenance window, there could be intermittent API request failures for the following carrier and country: Vodafone United Kingdom.



      Impacted Product: Verify Silent Network Auth
      Jul 8, 23:42 PDT
      SMS Delivery Report Delays Over A Subset Short Code To AT&T, T-Mobile and Verizon Networks In US
      Resolved - We are no longer experiencing SMS delivery delays when sending messages over a subset of shortcodes in T-Mobile and Verizon Networks in the US. This incident has been resolved.
      Jul 16, 16:51 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages over a subset of short codes to AT&T, T-Mobile and Verizon Networks in US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 16, 14:58 PDT
      Update - We are experiencing SMS delivery delays when sending messages over a subset short code to AT&T, T-Mobile and Verizon Networks in US. After further investigation we are seeing that AT&T is also impacted. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jul 16, 11:39 PDT
      Update - We are experiencing SMS delivery delays when sending messages over a subset short code to T-Mobile and Verizon Networks in US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 16, 10:32 PDT
      Update - We are experiencing SMS delivery delays when sending messages to a subset shortcode to T-Mobile and Verizon Networks in US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 16, 09:35 PDT
      Investigating - Our monitoring systems have detected a potential issue in SMS Delivery Delay over a subset shortcode T-Mobile and Verizon Network in US. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 16, 09:23 PDT
      Flex Messaging Experiencing Increased Rate Limit Errors
      Resolved - The issue where some Flex customers received rate limiting errors with WebSocket connections, has been resolved.
      Jul 16, 16:34 PDT
      Monitoring - We are experiencing an issue where some Flex customers may incorrectly receive rate limiting errors with WebSocket connections. We have deployed a fix to impacted customers and are monitoring for any continued impact. We will provide a status update in the next 2 hours, or as more information becomes available.
      Jul 16, 16:02 PDT
      Investigating - Our monitoring systems have detected a potential issue with Twilsock. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 16, 14:47 PDT
      MMS Delivery Delays to T-Mobile in United States
      Resolved - We are no longer experiencing MMS delivery delays when sending messages to T-Mobile in US. This incident has been resolved.
      Jul 16, 15:01 PDT
      Monitoring - We are observing recovery in MMS delivery delays when sending messages to T-Mobile in US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 16, 13:04 PDT
      Update - We are experiencing MMS delivery delays when sending messages to T-Mobile in US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 16, 12:42 PDT
      Investigating - We are experiencing MMS delivery delays when sending messages to T-Mobile in US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 16, 11:47 PDT
      SMS Delivery Delays to Multiple Small Networks in US
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Appalachian Wireless Network in US. This incident has been resolved.
      Jul 16, 12:50 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Multiple Small Networks in US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 16, 11:06 PDT
      Update - We continue to experience SMS delivery delays to multiple small networks in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jul 16, 07:37 PDT
      Update - We continue to experience SMS delivery delays to multiple small networks in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 16, 05:49 PDT
      Investigating - We are experiencing SMS delivery delays to Appalachian Wireless Network in US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 16, 04:48 PDT
      Malaysia SMS Carrier Maintenance - XOX Com(Red One)
      Completed - The scheduled maintenance has been completed.
      Jul 16, 12:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 16, 09:30 PDT
      Scheduled - The XOX Com(Red One) network in Malaysia is conducting a planned maintenance from 16 July 2024 at 09:30 PDT until 16 July 2024 at 12:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from XOX Com(Red One) Malaysia handsets.
      Jul 16, 08:35 PDT
      Unable to Place IoT Hardware Orders Due to Failures When Retrieving Addresses
      Resolved - An error is occurring when trying to retrieve addresses to ship IoT hardware has been resolved and Programmable Wireless is operating normally at this time.
      Jul 16, 10:21 PDT
      Investigating - An error is occurring when trying to retrieve addresses to ship IoT hardware to blocking users from being able to place orders for Internet of Things products in Console. We are investigating issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 16, 10:03 PDT
      SMS Delivery Delays to Bandwidth Network in US via Subset of Shortcodes
      Resolved - The issue affecting message delays to Bandwidth Network in US via subset of shortcodes has been resolved, and the service is functioning normally at this time.
      Jul 16, 07:41 PDT
      Monitoring - We are observing recovery in SMS delivery delays to Bandwidth Network in the US via subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 16, 05:50 PDT
      Investigating - We are experiencing SMS delivery delays to Bandwidth Network in US via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 16, 04:49 PDT
      US SMS Carrier Maintenance - Small US Networks
      Completed - The scheduled maintenance has been completed.
      Jul 16, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 15, 22:00 PDT
      Scheduled - A subset of small US networks are conducting a planned maintenance from 15 July 2024 at 22:00 PDT until 16 July 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US networks handsets.
      Jul 9, 14:44 PDT
      US SMS Carrier Maintenance - US Cellular
      Completed - The scheduled maintenance has been completed.
      Jul 16, 01:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 15, 22:30 PDT
      Scheduled - The US Cellular network in the US is conducting a planned maintenance from 15 July 2024 at 22:30 PDT until 16 July 2024 at 01:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US Cellular US handsets.
      Jul 11, 00:47 PDT
      Jul 15, 2024
      SMS Delivery Delays to Irancell Network in Iran
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Irancell network in Iran. This incident has been resolved.
      Jul 15, 23:11 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to Irancell network in Iran. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 15, 20:40 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Irancell network in Iran. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 15, 18:30 PDT
      Investigating - We are experiencing SMS delivery delays to Irancell network in Iran . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
      Jul 15, 17:40 PDT
      Czech Republic Voice Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Jul 15, 21:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 15, 17:00 PDT
      Scheduled - Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 15 July 2024 at 17:00 PDT until 15 July 2024 at 21:30 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
      Jun 17, 02:10 PDT
      France Voice Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Jul 15, 19:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 15, 13:00 PDT
      Scheduled - Our Voice carrier partner in France is conducting a planned maintenance from 15 July 2024 at 13:00 PDT until 15 July 2024 at 19:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio France phone numbers.
      Jul 2, 15:54 PDT
      SMS Delivery Delays to MTN Network in Nigeria
      Resolved - We are no longer experiencing SMS delivery delays to MTN Network in Nigeria. This incident has been resolved.
      Jul 15, 17:18 PDT
      Monitoring - We are observing recovery in SMS delivery delays to MTN Network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 15, 15:19 PDT
      Update - We continue to experience SMS delivery delays to MTN Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Jul 15, 09:48 PDT
      Update - We continue to experience SMS delivery delays to MTN Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Jul 15, 01:48 PDT
      Update - We continue to experience SMS delivery delays to MTN Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jul 14, 21:49 PDT
      Update - We continue to experience SMS delivery delays to MTN Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 14, 19:49 PDT
      Investigating - We are still experiencing SMS delivery delays to MTN Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 14, 18:49 PDT
      Monitoring - We are observing recovery in SMS delivery delays to MTN Network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 14, 16:49 PDT
      Update - We are experiencing SMS delivery delays to MTN Network in Nigeria. Our engineers are continuing to work with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 14, 14:45 PDT
      Investigating - We are experiencing SMS delivery delays to MTN Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 14, 13:52 PDT
      Russia SMS Carrier Maintenance - Megafon & Yota
      Completed - The scheduled maintenance has been completed.
      Jul 15, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 15, 13:01 PDT
      Scheduled - The Megafon & Yota networks in Russia are conducting a planned maintenance from 15 July 2024 at 13:00 PDT until 15 July 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon & Yota Russia handsets.
      Jul 10, 07:39 PDT
      SMS Delivery Delays to Small Networks in the US
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to small networks in the US. This incident has been resolved.
      Jul 15, 16:48 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to small networks in the US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 15, 14:47 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to small networks in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 15, 13:48 PDT
      SMS Delivery Delays to Algar Telecom Network in Brazil
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Algar Telecom and Brisanet Networks in Brazil. This incident has been resolved.
      Jul 15, 16:05 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Algar Telecom and Brisanet Networks in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 15, 14:05 PDT
      Update - We continue to investigate the issue causing SMS delivery delays when sending messages to the Algar Telecom and Brisanet Networks in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Jul 14, 16:51 PDT
      Update - We are no longer experiencing SMS delivery delays to Brisanet network in Brazil. We continue to investigate the issue causing SMS delivery delays when sending messages to Algar Telecom network in Brazil. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Jul 13, 16:49 PDT
      Update - We continue to investigate the issue causing SMS delivery delays when sending messages to the Algar Telecom and Brisanet Networks in Brazil. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Jul 13, 03:41 PDT
      Update - We continue to investigate the issue causing SMS delivery delays when sending messages to the Algar Telecom and Brisanet Networks in Brazil. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Jul 12, 19:55 PDT
      Update - We continue to investigate the issue causing SMS delivery delays when sending messages to the Algar Telecom and Brisanet Networks in Brazil. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jul 12, 15:55 PDT
      Update - We are continuing to investigate the issue causing SMS delivery delays when sending messages to the Algar Telecom and Brisanet Networks in Brazil. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 12, 13:55 PDT
      Update - We are experiencing SMS delivery delays when sending messages to the Algar Telecom and Brisanet Networks in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
      Jul 12, 12:56 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to Algar Telecom and Brisanet Networks in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 12, 12:54 PDT
      Russia SMS Carrier Maintenance - MTT
      Completed - The scheduled maintenance has been completed.
      Jul 15, 15:40 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 15, 13:55 PDT
      Scheduled - The MTT network in Russia is conducting a planned maintenance from 15 July 2024 at 13:55 PDT until 15 July 2024 at 15:40 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTT Russia handsets.
      Jul 11, 16:02 PDT
      SMS Delivery Reports Delay to Ethio Telecom Network in Ethiopia
      Resolved - We are no longer experiencing delays receiving message delivery reports when sending to Ethio Telecom network in Ethiopia. This incident has been resolved.
      Jul 15, 15:23 PDT
      Monitoring - We are observing recovery in delays receiving message delivery reports when sending to Ethio Telecom network in Ethiopia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 15, 13:05 PDT
      Update - We are experiencing delays in receiving message delivery reports when sending to Ethio Telecom network in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jul 15, 10:40 PDT
      Update - We are experiencing delays in receiving message delivery reports when sending to Ethiopia Ethio Telecom network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jul 15, 09:36 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Reports Delay to Ethio Telecom Network in Ethiopia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 15, 08:58 PDT
      SMS Delivery delays to Multiple Networks in the US for a Subset of Toll-Free Numbers
      Resolved - We are no longer experiencing message queuing for some toll free phone numbers. This incident has been resolved.
      Jul 15, 13:45 PDT
      Investigating - We've become aware of a potential issue with toll free messaging. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 15, 13:25 PDT
      Australia Voice Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Jul 15, 13:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 15, 07:00 PDT
      Scheduled - Our Voice carrier partner in Australia is conducting an emergency maintenance from 15 July 2024 at 07:00 PDT until 15 July 2024 at 13:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia phone numbers.
      Jul 15, 02:28 PDT
      Multiple Destination SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance by our SMS carrier partner in the US, Canada and Puerto Rico is Cancelled, the mentioned duration was from 16 July 2024 at 22:30 PDT until 17 July 2024 at 01:00 PDT.
      Jul 15, 05:39 PDT
      Scheduled - Our SMS carrier partner in the US, Canada and Puerto Rico is conducting a planned maintenance from 16 July 2024 at 22:30 PDT until 17 July 2024 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US, Canada and Puerto Rico handsets via US, Canada and Puerto Rico short codes.
      Jul 10, 00:52 PDT
      United States Account Security Carrier Partner Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Jul 15, 05:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 14, 18:00 PDT
      Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 14 July 2024 at 18:00 PDT until 15 July 2024 at 05:00 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



      Impacted Product: Verify Silent Network Auth
      Jul 12, 15:37 PDT
      SMS Inbound Delivery Delays to a Subset of Twilio Israel Numbers
      Resolved - We are no longer experiencing SMS inbound delivery delays to a subset of Twilio Israel numbers. This incident has been resolved.
      Jul 15, 04:06 PDT
      Monitoring - We are observing recovery in SMS inbound delivery delays to a subset of Twilio Israel numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 15, 02:06 PDT
      Investigating - We are experiencing SMS inbound delivery delays to a subset of Twilio Israel numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 15, 01:07 PDT
      US SMS and MMS Carrier Maintenance - T-Mobile
      Completed - The scheduled maintenance has been completed.
      Jul 15, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 10, 21:00 PDT
      Update - The T-Mobile network in the US is conducting a series of planned maintenances from 10 July 2024 at 21:00 PDT until 15 July 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile US handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      10 July 2024 at 21:00 PDT until 11 July 2024 at 03:00 PDT

      11 July 2024 at 21:00 PDT until 12 July 2024 at 03:00 PDT

      14 July 2024 at 20:00 PDT until 15 July 2024 at 04:00 PDT
      Jul 10, 16:38 PDT
      Scheduled - The T-Mobile network in the US is conducting a series of planned maintenances from 10 July 2024 at 21:00 PDT until 15 July 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile US handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      10 July 2024 at 21:00 PDT until 11 July 2024 at 03:00 PDT

      11 July 2024 at 21:00 PDT until 12 July 2024 at 03:00 PDT

      14 July 2024 at 20:00 PDT until 15 July 2024 at 04:00 PDT
      Jul 10, 16:06 PDT
      Jul 14, 2024
      SMS Delivery Delays to MTN Network in Ethiopia
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN Network in Ethiopia. This incident has been resolved.
      Jul 14, 21:38 PDT
      Monitoring - We are observing recovery in delivery delays to MTN Network in Ethiopia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 14, 19:38 PDT
      Update - We continue to experience SMS delivery delays to MTN Network in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jul 14, 18:51 PDT
      Update - We continue to experience SMS delivery delays to MTN Network in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 14, 16:53 PDT
      Investigating - We are experiencing SMS delivery delays to MTN Network in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 14, 15:55 PDT
      SMS Delivery Delays to MTN and Swazi Networks in Swaziland (Eswatini)
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN and Swazi Networks in Swaziland (Eswatini). This incident has been resolved.
      Jul 14, 14:22 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN and Swazi Networks in Swaziland (Eswatini). We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 14, 12:35 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to MTN and Swazi Networks in Swaziland (Eswatini). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 14, 11:44 PDT
      Connectivity Lost on ~5% of Super SIM Devices
      Resolved - Connectivity issues on ~5% of Super SIM devices is operating normally at this time. This issue has been resolved.
      Jul 14, 14:19 PDT
      Monitoring - Our engineering team has put in a fix to address the issue causing ~5% of active data sessions on Super SIM being dropped. We are seeing recovery and are continuing to monitor for service performance. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 14, 12:29 PDT
      Update - Beginning at 16:54 UTC, we observed ~5% of active data sessions on Super SIM being dropped. Since then, we have noticed potential continuous re-attachments for devices. We are still investigating what is going on with devices re-attaching, but we see overall recovery. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 2 hours or sooner once more information becomes available.
      Jul 14, 11:49 PDT
      Investigating - We've become aware of a potential issue with Super Sim Loss in Data Sessions on Some Networks. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 14, 11:28 PDT
      SMS Delivery Delays to XL Axiata Network in Indonesia
      Resolved - SMS delivery delays when sending messages to XL Axiata network in Indonesia have been resolved and are operating normally at this time.
      Jul 14, 06:40 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to XL Axiata network in Indonesia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 14, 04:47 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to XL Axiata network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 14, 04:06 PDT
      United States Account Security Carrier Partner Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Jul 14, 05:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 13, 21:00 PDT
      Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 13 July 2024 at 21:00 PDT until 14 July 2024 at 05:00 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



      Impacted Product: Verify Silent Network Auth
      Jul 12, 15:36 PDT
      Inbound Call Failure To a Subset of Indonesia Numbers
      Resolved - The issue affecting inbound calls to a subset of Indonesian numbers has been resolved, and the service is functioning normally at this time.
      Jul 14, 01:06 PDT
      Update - The recovery of inbound calls to a subset of Indonesian numbers continues to progress positively. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jul 13, 23:05 PDT
      Monitoring - We have started seeing recovery for inbound calls to the Subset of Indonesia Numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jul 13, 21:05 PDT
      Investigating - We are observing Inbound Call Failure To a Subset of Indonesia Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jul 13, 20:05 PDT
      Jul 13, 2024
      United Kingdom Account Security Service Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Jul 13, 21:15 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 13, 15:00 PDT
      Scheduled - Our service partner is conducting a planned maintenance from 13 July 2024 at 15:00 PDT until 13 July 2024 at 21:15 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



      Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
      Jul 12, 05:02 PDT
      Italy Account Security Carrier Partner Maintenance - Wind Tre
      Completed - The scheduled maintenance has been completed.
      Jul 13, 20:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 13, 14:00 PDT
      Scheduled - Our carrier partner Wind Tre Italy is conducting a planned maintenance from 13 July 2024 at 14:00 PDT until 13 July 2024 at 20:00 PDT. During the maintenance window, there could be intermittent API request failures for Wind Tre Italy customers.



      Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes.
      Jul 10, 08:16 PDT
      SMS Delivery Delays to MTN Network in Swaziland (Eswatini)
      Resolved - We are no longer experiencing SMS delivery delays to MTN network in Swaziland (Eswatini)]. This incident has been resolved.
      Jul 13, 16:04 PDT
      Monitoring - We are observing recovery in SMS delivery delays to MTN network in Swaziland (Eswatini). We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 13, 14:04 PDT
      Investigating - We are experiencing SMS delivery delays to MTN network in Swaziland (Eswatini). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 13, 13:04 PDT
      SMS Delivery Delays to MTN Network in Nigeria
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to the MTN network in Nigeria. This incident has been resolved.
      Jul 13, 15:20 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to the MTN Network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 13, 13:20 PDT
      Update - We continue to investigate the issue causing SMS delivery delays when sending messages to the MTN Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Jul 13, 04:11 PDT
      Update - We continue to investigate the issue causing SMS delivery delays when sending messages to the MTN Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Jul 12, 20:27 PDT
      Update - We continue to investigate the issue causing SMS delivery delays when sending messages to the MTN Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jul 12, 16:27 PDT
      Update - We continue to investigate the issue causing SMS delivery delays when sending messages to the MTN Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 12, 14:27 PDT
      Update - We are experiencing SMS delivery delays when sending messages to the MTN Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 12, 13:27 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to the MTN Network in Nigeria. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 12, 13:26 PDT
      SMS Delivery Delays To MTN Network In Ivory Coast
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN network in the Ivory Coast. This incident has been resolved.
      Jul 13, 09:06 PDT
      Update - We keep observing recovery in SMS delivery delays when sending messages to the MTN network in the Ivory Coast. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 13, 07:44 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to the MTN network in Ivory Coast. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 13, 05:47 PDT
      Update - We are continuing to experiencing SMS delivery delays when sending messages to the MTN network in Ivory Coast. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Jul 13, 00:34 PDT
      Update - We are continuing to experiencing SMS delivery delays when sending messages to the MTN network in Ivory Coast. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jul 12, 20:45 PDT
      Update - We are continuing to experiencing SMS delivery delays when sending messages to the MTN network in Ivory Coast. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 12, 18:45 PDT
      Update - We are experiencing SMS delivery delays when sending messages to the MTN network in Ivory Coast. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 12, 17:45 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays when sending to the MTN Network In Ivory Coast. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 12, 17:44 PDT
      Jul 12, 2024
      Voice Quality Problems to a Subset of Twilio's Phone Numbers in Colombia
      Resolved - We are no longer experiencing voice quality problems on calls to a subset of Twilio's Phone Numbers in Colombia. This incident has been resolved.
      Jul 12, 23:30 PDT
      Monitoring - We are observing recovery in voice quality problems on calls to a subset of Twilio's Phone Numbers in Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 12, 21:30 PDT
      Update - We continue to investigate the issue causing voice quality problems on calls to a subset of Twilio's Phone Numbers in Colombia. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Jul 12, 19:40 PDT
      Update - We continue to investigate the issue causing voice quality problems on calls to a subset of Twilio's Phone Numbers in Colombia. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jul 12, 17:40 PDT
      Update - We are investigating an issue causing voice quality problems on calls to a subset of Twilio's Phone Numbers in Colombia. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jul 12, 16:41 PDT
      Investigating - Our monitoring systems have detected a potential issue with voice quality problems to a subset of Twilio's phone numbers in Colombia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 12, 16:38 PDT
      SMS Delivery Delays and Failures to Etisalat Network in Egypt
      Resolved - We are no longer experiencing SMS delivery delays and failures when sending to the Etisalat Network in Egypt. This incident has been resolved.
      Jul 12, 23:21 PDT
      Update - We are observing recovery in SMS delivery delays and failures when sending to the Etisalat Network in Egypt. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 12, 21:21 PDT
      Monitoring - We are observing recovery in SMS delivery delays and failures when sending to the Etisalat Network in Egypt. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 12, 19:21 PDT
      Update - We continue to investigate the issue causing SMS delivery delays and failures when sending to the Etisalat Network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Jul 12, 15:37 PDT
      Update - We continue to investigate the issue causing SMS delivery delays and failures when sending to the Etisalat Network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jul 12, 13:38 PDT
      Update - We are experiencing SMS delivery delays and failures when sending to the Etisalat Network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jul 12, 12:39 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays and failures when sending to the Etisalat Network in Egypt. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 12, 12:36 PDT
      SMS Delivery Delays to Multiple Networks in the US for a Subset of Short Codes
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple networks in the US for a subset of short codes. This incident has been resolved.
      Jul 12, 15:00 PDT
      Monitoring - We are observing recovery from the issue causing SMS delivery delays when sending messages to multiple networks in the US for subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 12, 13:00 PDT
      Update - We keep experiencing SMS delivery delays when sending messages to multiple networks in the US for subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 12, 11:03 PDT
      Update - We are experiencing SMS delivery delays when sending messages to multiple networks in the US for subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 12, 10:06 PDT
      Investigating - Our monitoring systems have detected a potential issue SMS Delivery Delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 12, 09:59 PDT
      SMS Delivery Delays to Subset of Twilio Phone Numbers in Australia
      Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to a subset of Twilio phone numbers In Australia. This incident has been resolved.
      Jul 12, 13:01 PDT
      Update - We keep observing recovery in SMS delivery delays to subset of Twilio phone numbers In Australia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 12, 11:02 PDT
      Monitoring - We are observing recovery in SMS delivery delays to subset of Twilio phone numbers In Australia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 12, 09:08 PDT
      Update - We are experiencing SMS delivery delays to subset of Twilio phone numbers In Australia . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 12, 08:24 PDT
      Investigating - Our monitoring systems have detected a potential issue to SMS Delivery Delay. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 12, 08:13 PDT
      Intermittent SMS Delivery Failure to MTN Networks in African Country
      Resolved - We are no longer experiencing SMS delivery failures to MTN Networks In African Country. This incident has been resolved.
      Jul 12, 10:29 PDT
      Monitoring - We are observing successful SMS delivery to MTN Networks in African Country. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jul 12, 08:46 PDT
      Update - We are experiencing intermittent SMS delivery failures to MTN Networks In African Country. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jul 12, 07:42 PDT
      Investigating - Our monitoring systems have detected a potential issue SMS Delivery Failed. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 12, 07:24 PDT
      [SNOC] SMS Delivery Delays To Small Networks In The US Via Subset of Shortcodes.
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Small Networks in the US from a subset of short codes. This incident has been resolved.
      Jul 12, 10:25 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to Small Networks in the US from a subset of Short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 12, 08:41 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Small Networks in the US from a subset of Short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 12, 06:20 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Small Networks in the US from a subset of Short codes . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 or as soon as more information becomes available.
      Jul 12, 05:21 PDT
      Indonesia Voice Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Jul 12, 10:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 12, 08:00 PDT
      Scheduled - Our Voice carrier partner in Indonesia is conducting a planned maintenance from 12 July 2024 at 08:00 PDT until 12 July 2024 at 10:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Indonesia phone numbers.
      Jul 8, 23:59 PDT
      Super SIM Investigating Possible Outage and Change in Data Metrics
      Resolved - We are seeing full recovery and issue has been resolved and operating normally at this time.
      Jul 12, 09:53 PDT
      Monitoring - As of 16:15 UTC We are seeing full recovery and are continuing to monitor for service performance. The team identified the impact was limited to only O2 in the UK. We will provide more information on the root cause of the incident in 30 min or once more information becomes available
      Jul 12, 09:21 PDT
      Update - Since 14:28 UTC, we keep investigating an issue where devices using Super SIM may experience regular data sessions restarts which could disrupt normal customer traffic. We are actively working to identify and resolve the issue. We will provide another update in 2 hours or sooner once more information becomes available.
      Jul 12, 08:51 PDT
      Update - Since 14:28 UTC, we are investigating an issue where devices using Super SIM may experience regular data sessions restarts which could disrupt normal customer traffic. We are actively working to identify and resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.
      Jul 12, 07:58 PDT
      Investigating - Our monitoring systems have detected a potential issue Super SIM. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 12, 07:36 PDT
      SMS Delivery Delays to Movistar Network in Mexico Via Subset of Shortcodes
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Movistar Network in Mexico via subset of short codes. This incident has been resolved.
      Jul 12, 09:43 PDT
      Update - We keep observing recovery in SMS delivery delays when sending messages to Movistar Network in Mexico via subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 12, 08:20 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Movistar Network in Mexico via subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 12, 06:45 PDT
      Update - We keep experiencing SMS delivery delays when sending messages to Movistar Network in Mexico via subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jul 12, 06:23 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Movistar Network in Mexico via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 12, 04:25 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Movistar Network in Mexico via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
      Jul 12, 03:27 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to Movistar Network in Mexico Via Subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 12, 01:34 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Movistar Network in Mexico Via Subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 11, 23:46 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to the Movistar Network in Mexico via subset of shortcodes. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Jul 11, 04:37 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to the Movistar Network in Mexico via subset of shortcodes. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Jul 10, 04:42 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to the Movistar Network in Mexico via subset of shortcodes. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Jul 9, 12:50 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Movistar Network in Mexico via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Jul 9, 04:52 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Movistar Network in Mexico via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jul 9, 01:04 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Movistar Network in Mexico via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 8, 23:13 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Movistar Network in Mexico via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 8, 22:20 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Movistar Network in Mexico via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 8, 22:11 PDT
      SMS Delivery Delays to Appalachian Wireless Networks in United States
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Appalachian Wireless Networks in United States. This incident has been resolved.
      Jul 12, 09:12 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Appalachian Wireless Networks in United States. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 12, 07:07 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Appalachian Wireless Networks in United States. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Jul 12, 03:17 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Appalachian Wireless Networks in United States. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jul 11, 23:24 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Appalachian Wireless Networks in United States. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 11, 21:31 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Appalachian Wireless Networks in United States. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 11, 20:44 PDT
      United States Account Security Carrier Partner Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Jul 12, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 11, 21:02 PDT
      Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 11 July 2024 at 21:00 PDT until 12 July 2024 at 04:00 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



      Impacted Product: Verify Silent Network Auth
      Jul 11, 14:13 PDT
      SMS Delivery Report Delays when sending to Dish Network In United States Over a Subset of Toll Free Numbers
      Resolved - We are no longer experiencing delays in receiving message delivery reports to Dish Network In United States Over a Subset of Toll Free Numbers. This incident has been resolved.
      Jul 12, 02:02 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Dish Network In United States Over a Subset of Toll Free Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 12, 00:15 PDT
      Update - We are experiencing delays in receiving message delivery reports to Dish Network In United States Over a Subset of Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Jul 11, 22:17 PDT
      Update - We are experiencing delays in receiving message delivery reports to Dish Network In United States Over a Subset of Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jul 11, 20:28 PDT
      Investigating - We are experiencing delays in receiving message delivery reports to Dish Network In United States Over a Subset of Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jul 11, 19:43 PDT
      US SMS Carrier Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Jul 12, 02:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 11, 21:01 PDT
      Scheduled - The AT&T network in the US is conducting an emergency maintenance from 11 July 2024 at 21:00 PDT until 12 July 2024 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T US handsets.
      Jul 10, 22:20 PDT
      Jul 11, 2024
      SMS Delivery Delays to Altice Network in the USA
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Altice Network in the USA. This incident has been resolved.
      Jul 11, 23:21 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Altice Network in the USA. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 11, 21:30 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Altice Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 11, 19:50 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Altice Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 11, 18:56 PDT
      SMS Delivery Failures to Spark Network in New Zealand
      Resolved - We are no longer experiencing SMS delivery failures to Spark Network in New Zealand. This incident has been resolved.
      Jul 11, 22:53 PDT
      Monitoring - We are observing successful SMS delivery to Spark Network in New Zealand. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jul 11, 21:04 PDT
      Update - We are updating the symptom to SMS delivery failures when sending messages to Spark Network in New Zealand. The listed symptom was previously described as delivery delays to the same destination. Our engineers are working with our carrier partner to resolve the issue. We will provide another update at 21:20 Pacific time today, or as soon as more information becomes available.
      Jul 11, 16:49 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Spark Network in New Zealand. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Jul 11, 13:20 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Spark Network in New Zealand. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jul 11, 09:22 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Spark Network in New Zealand. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 11, 07:23 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Spark Network in New-Zealand. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 11, 06:24 PDT
      Mexico SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Jul 11, 22:02 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 11, 21:00 PDT
      Scheduled - Our SMS carrier partner in Mexico is conducting an emergency maintenance from 11 July 2024 at 21:00 PDT until 11 July 2024 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Mexico handsets.
      Jul 10, 16:03 PDT
      United Kingdom Account Security Service Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Jul 11, 22:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 11, 14:00 PDT
      Scheduled - Our service partner is conducting a planned maintenance from 11 July 2024 at 14:00 PDT until 11 July 2024 at 22:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carrier and country:EE United Kingdom



      Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
      Jul 9, 08:58 PDT
      Kenya SMS Carrier Maintenance - Safaricom
      Completed - The scheduled maintenance has been completed.
      Jul 11, 22:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 11, 16:00 PDT
      Scheduled - The Safaricom network in Kenya is conducting a planned maintenance from 11 July 2024 at 16:00 PDT until 11 July 2024 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Safaricom Kenya handsets.
      Jul 7, 05:37 PDT
      Console Login Failures After New Account Creation
      Resolved - The issue causing console login failures in the new account signup flow has been resolved and new account creation is operating normally at this time.
      Jul 11, 15:22 PDT
      Monitoring - A fix has been implemented for the issue causing console login failures for customers who are attempting to create new Twilio accounts for the first time, and we are monitoring the results. We will provide another update in 30 minutes.
      Jul 11, 14:52 PDT
      Update - We are continuing to investigate this issue.
      Jul 11, 14:24 PDT
      Update - Our engineers are investigating an issue causing console login failures for customers who are attempting to create new Twilio accounts for the first time. Our engineers are working to resolve the issue. We will provide another update in 30 minutes or as soon as more information becomes available.
      Jul 11, 14:23 PDT
      Investigating - Our monitoring systems have detected a potential issue account creation failures during signup. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 11, 14:08 PDT
      SMS Delivery Reports Delays to Multiple US Network via Subset of Shortcode
      Resolved - We are no longer experiencing delivery report delays when sending SMS to multiple US networks via a subset of Short Codes. This incident has been resolved.
      Jul 11, 14:06 PDT
      Monitoring - We are observing recovery from the issue causing SMS delivery report delays when sending messages to multiple US networks over a subset of short-codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 11, 12:10 PDT
      Investigating - We continue to experience delivery report delays over SMS to Multiple US Network via Subset of short-codes. Our engineering team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 11, 11:15 PDT
      Monitoring - We are observing recovery in delivery report delays over SMS to Multiple US Network via Subset of short-codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 11, 09:31 PDT
      Investigating - We are experiencing delivery report delays over SMS to Multiple US Network via Subset of short-codes. SMS delivery is not impacted at the moment. Our engineering team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 11, 08:31 PDT
      SMS Delivery Failures to Multiple Networks over Multiple Countries
      Resolved - We are no longer experiencing SMS delivery failures to multiple networks and countries. This incident has been resolved.
      Jul 11, 11:47 PDT
      Monitoring - We are observing recovery in SMS delivery failures to multiple networks and countries. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 11, 11:35 PDT
      Update - We are experiencing SMS delivery failures to multiple networks and countries. Our engineers are investigating the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jul 11, 10:52 PDT
      Investigating - Our monitoring systems have detected a potential issue with Programmable Messaging. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 11, 10:50 PDT
      SMS Delivery Delays to AWCC Network in Afghanistan
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to AWCC Network In Afghanistan. This incident has been resolved.
      Jul 11, 11:28 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to AWCC Network In Afghanistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 11, 09:43 PDT
      Update - We continue to experience SMS delivery delays when sending messages to AWCC Network In Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 11, 08:58 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to AWCC Network In Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 11, 07:59 PDT
      SMS Delivery Delay to Xphone Network in Israel
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Xphone Network in Israel. This incident has been resolved.
      Jul 11, 06:36 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Xphone Network in Israel. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 11, 04:46 PDT
      Update - We are continuing to experience SMS Delivery Delays to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jul 11, 01:02 PDT
      Update - We are continuing to experience SMS Delivery Delays to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 10, 23:17 PDT
      Investigating - We are experiencing SMS Delivery Delay to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 10, 22:17 PDT
      SMS Delivery Failure To Telefonica Network In Peru
      Resolved - We are no longer experiencing SMS Delivery Failure To Telefonica Network In Peru. This incident has been resolved.
      Jul 11, 06:31 PDT
      Update - We are observing recovery in SMS Delivery Failure To Telefonica Network In Peru. We will continue monitoring the service to ensure a full recovery. And, we will provide another update in 2 hours or as soon as more information becomes available.
      Jul 11, 04:38 PDT
      Investigating - We are continuing to experience SMS Delivery Failure To Telefonica Network In Peru. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jul 11, 03:40 PDT
      Update - We are observing recovery in SMS Delivery Failure To Telefonica Network In Peru. We will continue monitoring the service to ensure a full recovery. And, we will provide another update in 2 hours or as soon as more information becomes available.
      Jul 11, 01:47 PDT
      Monitoring - We are observing recovery in SMS Delivery Failure To Telefonica Network In Peru. We will continue monitoring the service to ensure a full recovery. And, we will provide another update in 2 hours or as soon as more information becomes available.
      Jul 10, 23:49 PDT
      Update - We are continuing to experience SMS Delivery Failure To Telefonica Network In Peru. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jul 10, 22:14 PDT
      Investigating - We are experiencing SMS Delivery Failure To Telefonica Network In Peru. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jul 10, 21:14 PDT
      Jul 10, 2024
      Jul 9, 2024
      Jul 8, 2024
      Jul 7, 2024

      No incidents reported.

      Jul 6, 2024

      No incidents reported.

      Jul 5, 2024

      No incidents reported.

      ← Incident History Powered by Atlassian Statuspage