SESTEK

We Don't Just Talk About #WorkLifeBalance— We Make It Happen.🌅 We know how important it is to take a break and spend quality time with loved ones. That's why we offer our employees an exclusive one-week vacation at Pilos Suites in Marmaris, Türkiye. 🏖️One of our team members shared their experience: "Thanks to SESTEK, my vacation at #PilosSuites with my spouse was refreshing and energizing. It made me feel more motivated at work." 💙We're proud to support our employees' happiness and success. We believe happy employees do great work!🌟💪 Thank you to all our work-hard, play-hard superstars! It's inspiring to work together🙌 #EmployeeWellbeing #Motivation #EmployeeBenefits #SESTEK

We’ve been recognized as #HighPerformer once more in the #G2SummerReport2024. Our speech analytics solution is the most comprehensive and best value-for-money solution in the market today! Check out our outstanding reviews on G2: https://lnkd.in/dkjcwT5D Thank you to our customers for your invaluable feedback! #CustomerSuccess #ProudMoment #SESTEK

We are proud to share that our customer Teknosa, a leading electronics retail store chain, won the Gold award in the Best Contact/Call Center category at Turkey CXA'24 by Awards International. As SESTEK, we are happy to bring automation to the workflow of our customer with our Speech Analytics solution. Key features that made this possible:   🥇AQM (Automated Quality Management): Enhancing customer interactions with AI-driven analytics and providing actionable insights to both supervisors and agents. 🥇AI-Powered Categorization: Efficiently organizing conversations to identify customers' top reasons to reach the call center. 🥇Conversation Summaries & Ask GenAI: Providing comprehensive overviews and interactive AI assistance for superior customer support and better agent performance.   Discover how our Speech Analytics solutions outshine the competition.  Visit https://lnkd.in/e3-Fb2SA to see why we’re the best in the field! #Teknosa #TCXA24 #Customerexperience #ContactCenter #SpeechAnalytics

We develop market-leading products for customer service and we are proud that more than 550 brands in 20 countries are using our AI-powered solutions to serve their customers better. Here are some of their stories. Visit success stories for more details: https://lnkd.in/dbqS5YKk Check how our solutions compete in the market: https://lnkd.in/e3-Fb2SA

Yesterday, we were at Eureka Global Innovation Summit 2024 to network for R&D collaboration and to present our “Breaking Barriers” project which is selected as one of the three success stories of Eurostars Programme! Breaking Barriers is an e-learning project designed specifically for kids with special educational needs (SEN). We are a proud partner, presenting our speech recognition and text-to-speech solutions for this close-to-our-heart project. Special thanks to SESTEK Engineering teams, to our project partner smile&learn and to Debi Çakar and Alp Biberoğlu for representing us. Click to learn more about this project: https://lnkd.in/e3mQGMGM Click for our R&D focus: https://www.sestek.com/r-d

We have been doing this for more than 20 years and we are the voice experts. Our speech recognition engine leads the market. We won't be humble 😉 Here is our reasoning; The latest Speech Accuracy test in one of the most difficult languages in the world; Arabic, where we performed with a near-zero error rate!🎉 Thank you SESTEK Development teams, and Debi Çakar from our Product team for the test and the blog post. Click to read more : https://lnkd.in/eSr5ShWu See why we are different: https://lnkd.in/e3-Fb2SA

This week, we thoroughly enjoyed showcasing our AI-driven Customer Service solutions at the Customer Contact Week #CCW in Las Vegas. We are the voice experts, explore what makes us unique at sestek.com/whysestek A special thanks to our US team for presenting SESTEK: Yalım Eristiren, Aileen Garcia, Jeff G., Muhammed Yusen, Michael Kellermann, and David Barthelemy. And our CEO, Levent Arslan, and GM A. Serdar KARADAYI for their attendance. #SESTEK #CCWLasVegas #AI #Automation #CallCenters #CustomerService

Next week, we will be attending #CCW Las Vegas like it's our own organization! 😉 From our CEO, Levent Arslan and our GM A. Serdar KARADAYI, to our US team, Yalım Eristiren, David Barthelemy, Jeff G., Michael Kellermann,Aileen Garcia and Muhammed Yusen will be there to answer all your questions about GenAI, LLM, Automation and will AI save us or end us by this time next year? 😂 Maybe you want to win a pair of Apple AirPods in our raffle or interested to hear the latest developments in AI-powered conversational automation for call centers, either way we would be happy to see you in our booth #438. To explore why we are built different, www.sestek.com/whysestek For event details, https://lnkd.in/eQAFb9gi See you next week! #sestek #ccwlasvegas #AI #Automation #callcenters

From basic terminologies, to how to start investing/advancing AI projects at your organization, at this webinar we are putting the AI hype train under the spotlight.💡 Our own Ahmet Subaşı, Ph.D. MBA is asking about fundamentals of GenAI to our founder & CEO Prof. Levent Arslan and our head of AI Research Mustafa Erden.🎙️ Key takeaways; 1. GenAI is changing the future but is not a turnkey solution. Clean data, clean flows and constant monitoring are still your responsibilities. 2. Use GenAI for daily tasks but when it comes to complex tasks, rule-based algorithms are vital for enterprise image. So going hybrid is key. 3. Delivery and professional services are crucial so work with experienced vendors with perfect delivery record like SESTEK. Enjoy. https://lnkd.in/e3R9U4yn #sestek #GenAI #chatGPT #AI #automation

Happy to be a part of #Xperience24 by our long-time partner #Genesys. Together, we develop innovations to accelerate the impact #AI on customer service, elevate agent performance and drive continuous improvement for customers. We help Genesys with; - Our market-leading Speech Recognition rate of 97% in English - Speech analytics solutions including feat. like Automated Quality Management for supervisors and real-time guidance for agents. - Voice Biometrics solutions that decreases calls requiring customer authentication by 20-30 seconds. Thank you for having us, thank you to our US team representing us. Next we have Genesys UK event in beautiful London. See you there!