PolyAI

🌍 It's World AI Day! Today we recognize the forward-thinking leaders who are using AI to improve customer experience and drive business innovation 🙌. 👋 Say hello to PolyAI's 75 innovative leaders in AI - https://bit.ly/3Wq4Mui #AI #CustomerExperience

Viral headlines of rogue generative bots show the risks of using generative AI in customer support without proper safeguards. Building AI assistants for your contact center is an exciting opportunity to innovate. But it’s essential to recognize the work required to deploy something safely 🔐. #GenerativeAI #AISafety

At PolyAI VOX 2024: Horizons, we're taking a realistic look at how AI is already transforming contact centers and offering practical advice from contact center and CX leaders who've been where you are. 🗓️ The event will take place virtually on Thursday, November 14th, 2024. Join us in figuring out how to build the contact center of the future today. 👉 Register now: https://bit.ly/3XG0TSW #PolyAIVOX2024

Analyzing your customer data in real-time enables your contact center to provide immediate support and flag potential problems that occur much sooner in the customer journey 🚩. With this insight, decisions quickly become data-driven, not based on assumptions 🔎. 🔮 The future of your customer data is not just about improving customer support; it’s about understanding and using insights for the success of your whole business. #CustomerData #CustomerInsights

The best applications of voice AI don’t feel like talking to robots 🤖. The key is to create an experience where the technology’s artificial nature fades into the background. 🗣️The first thing a voice assistant says plays a huge role in how (and if) a customer will interact with the system. That's why when we build a voice assistant, we need to pay special attention to the first ‘turn’ of the conversation to earn callers’ trust. 🤝 #CustomerTrust #CustomerEngagement #VoiceAI

Sometimes customer service interactions go wrong 😕. Maybe the customer had unrealistic expectations, maybe the agent was having a bad day, maybe everybody decided to call at once, or there was a technical issue. It happens. Here's how these bad experiences can be avoided with a customer-led voice assistant 👇

This chart shows call volume to one of our British pub clients during Wednesday's England match. Absolutely silent during gameplay, a quick burst of calls during half time, and then, as soon as England secures a win, a surge in calls from customers looking to book a table for the final. Luckily, this pub uses PolyAI to take reservations over the phone, so its staff could focus on pouring pints for the fans celebrating on site. The moral of the story? You can't always predict spikes in call volume, but you can still be there for your customers when they need you. Big shout out to the optimistic customers who secured a table booking at half time 👏 We're glad you weren't disappointed!

"When we heard PolyAI's solution in Croatian, we knew that was what we wanted for our customers" 👀 🇭🇷 Find out how Zagrebačka banka improved NPS by 14 points with the first-ever Croatian enterprise voice assistant - https://bit.ly/4bCzJ2H #VoiceAI #VoiceAssistant #CustomerSupport

True. gets it: voice AI is pivotal in accelerating next-gen customer service. Appreciate the feature in their latest insight report, Customer Contact 3.0.

🚨 We're live with another episode of Deep Learning. This week, we're diving deeper and getting more technical! Join Kylie Whitehead and Tsung-Hsien Wen as they talk through the multilayered anatomy of an AI voice assistant. In this episode, we take you through: 🧠 Understanding the AI tech stack 🧱 Building and buying voice assistants 🗣️ Speech recognition challenges 🕵️ Voice activity detection (VAD) 🔮 Future of end-to-end models 🎧 Check out the full episode here: https://lnkd.in/eNHjBbbt #ai #voiceai #texttospeech #asr #aitechnology #deeplearning