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CW Innovation Awards: Sime Darby ups ante on service management
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In this case study, learn how Sime Darby Industrial's inService Suite has returned more than 100,000 hours to the company in a digitisation initiative that has improved efficiency and customer engagement.
Table Of Contents
- How the company’s top management created a clear alignment between the chief technical sponsor and business owner for a digitisation project.
- How the company integrated the project's key functions with its existing ERP system.
- The role of agile methodology in re-engineering business processes and implementing changes without having to reiterate later.