What are the most effective ways to report airport performance?

1 Define the purpose and scope of the report

Before you start collecting and analyzing data, you need to define the purpose and scope of your airport performance report. This will help you to select the most relevant and meaningful indicators, benchmarks, and targets for your report. For example, you may want to report on the performance of a specific airport function, such as security, or on the overall performance of the airport as a whole. You may also want to report on the performance of your airport compared to other airports, or to the industry standards and norms.

2 Choose the appropriate indicators and methods

Once you have defined the purpose and scope of your report, you need to choose the appropriate indicators and methods to measure and evaluate your airport performance. Indicators are quantitative or qualitative measures that reflect the performance of a specific aspect or dimension of your airport, such as operational efficiency, financial viability, customer satisfaction, or environmental impact. Methods are the techniques and tools that you use to collect, process, and analyze data for your indicators, such as surveys, audits, or statistical models.

3 Follow the reporting standards and guidelines

To ensure the quality, consistency, and comparability of your airport performance report, you need to follow the reporting standards and guidelines that are established by the industry and the regulators. These standards and guidelines provide the definitions, formulas, and formats for the indicators and methods that you use in your report, as well as the criteria and principles for the presentation and disclosure of your data and results. For example, you may follow the standards and guidelines of the Airports Council International (ACI), the International Civil Aviation Organization (ICAO), or the International Air Transport Association (IATA).

4 Use the best practices and tools for reporting

To make your airport performance report more effective and user-friendly, you need to use the best practices and tools for reporting. These practices and tools help you to communicate your data and results in a clear, concise, and compelling way, using visual aids, narratives, and summaries. For example, you may use dashboards, charts, tables, or infographics to display your data and results, and explain the key findings, trends, and implications of your report. You may also use software applications, such as Excel, Power BI, or Tableau, to create and manage your report.

5 Engage with your stakeholders and solicit feedback

To ensure the relevance and usefulness of your airport performance report, you need to engage with your stakeholders and solicit feedback. Your stakeholders are the parties that have an interest or influence in your airport performance, such as passengers, airlines, regulators, and local communities. By engaging with them, you can understand their needs and expectations, and tailor your report accordingly. By soliciting feedback, you can improve your report quality, and identify the areas and actions for improvement.

6 Review and update your report regularly

To maintain the accuracy and validity of your airport performance report, you need to review and update your report regularly. This will help you to keep track of your airport performance over time, and adjust your indicators, methods, and targets as needed. You may also want to compare your report with other airports, or with the industry standards and norms, to benchmark your performance and identify the best practices and opportunities for learning. You may review and update your report annually, quarterly, or monthly, depending on your purpose and scope.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?