Last updated on Jul 12, 2024

Here's how you can use emotional intelligence to resolve workplace conflicts.

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Conflicts at work are inevitable, but how you handle them can make all the difference. Emotional intelligence (EQ) is your ability to understand and manage your own emotions, as well as recognize and influence the emotions of others. In a business management context, leveraging EQ can transform conflict resolution from a dreaded task into an opportunity for growth and improved teamwork. By being mindful of emotions and using them to guide constructive interaction, you can navigate through workplace disputes effectively and with empathy.