Did you miss our GenAI webinar in June? 👀 Get the webinar recap and watch the recording to learn about how the Authenticx platform is expanding its capabilities and insights powered by conversation data. See Authenticx's GenAI product updates 🔃 and get more resources and news to share by reading July's The Pulse. With The Pulse 📰, you can expect: - Blogs, articles, and important news - Reports, e-books, and other downloadable content - Helpful hints, tips, and Authenticx product insights - Upcoming events and webinars from Authenticx Join The Pulse 💓 by subscribing today! #Authenticx #Newsletter #Subscribe #ArtificialIntelligence #GenAI #AIinHealthcare #ProductUpdates #Webinar #Podcast #HealthTech #HealthcareInnovation
Authenticx
Software Development
Indianapolis, Indiana 23,662 followers
On a mission to help humans understand humans
About us
Authenticx was founded to be a solution for healthcare to listen at scale. Turn conversations into actionable insights with Authenticx + AI. Why? We wanted to reveal transformational opportunities in healthcare. With a combined 100+ years of leadership experience in pharma, payer, and healthcare organizations, we know first-hand the challenges and opportunities that our clients face because we’ve been in your shoes. In 2023, Authenticx was ranked No. 349 on the Inc. 5000 recognized as one of America and Indiana’s fastest-growing private companies.
- Website
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https://authenticx.com/
External link for Authenticx
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- Indianapolis, Indiana
- Type
- Privately Held
- Founded
- 2018
- Specialties
- Market Research, Healthcare, Insurance, Customer Experience, Customer Service, Quality, Marketing, Compliance, Software-as-a-Service (SaaS), Pharmaceutical, Artificial Intelligence (AI), B2B Enterprise Software, Patient Experience, Data Analytics, Healthcare Providers, and Healthcare Payers
Products
Authenticx
Machine Learning Software
Authenticx is a healthcare-focused software platform that ultilizes the power of everyday conversations to listen at scale. Authenticx makes it possible to combine existing customer interactions across channels that are organized around your specific needs, interests, sources, and categories. Why is listening at scale important? The ability to analyze large samples of conversation data with AI provides invaluable context and insight into an entire customer population. Analyzing conversation data allows for faster business pivots and effective identification of opportunities and challenges. How do we do it? With the help of AI, Authenticx aggregates conversation data (calls, texts, chats, emails, and more) into one place so you can exponentially identify opportunities for your organization to enhance business outcomes. Authenticx builds specialized, reliable AI trained by healthcare professionals for healthcare professionals to drive confidence in evaluations and insights.
Locations
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Primary
9405 Delegates Row
Indianapolis, Indiana 46240, US
Employees at Authenticx
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Ben Dahl
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Jeff Paschen
Delivering immersive, data-driven insights to healthcare provider organizations.
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Mike Gower, PMP®
Director of Implementations | Program & Project Management | Business Analyst | PMP | Enterprise SaaS Delivery | SDLC Facilitator
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Amanda K Haase, CPA
Business Manager | FP&A Specialist | Process Improvement | Project Management | Operational Analysis
Updates
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Did you listen in on Part 1? Well, now's the moment because Part 2 is now live! Our founder & CEO Amy Brown was featured on Forbes Book Publishing Smarter Healthcare with AI 🎧 podcast with Dr. Hassan Tetteh MD MBA FAMIA. In this follow-up episode, Amy and Hassan dive deeper into how AI is understanding the patient experience, the power of conversation data and the importance of sharing the positive impacts made by frontline workers. “This conversation data plays a very important role in pointing out the reality of what consumers are facing — and it goes beyond a research paper or ‘this lobby here’ and ‘this lobby there’ — because we’re literally listening to the consumer base directly and you can start to see the interconnectedness and responsibility that we all bear. We all have a part to play in simplifying and making it better.” 🗣️ Amy Brown ➡️ Listen to Part 2 here: https://hubs.li/Q02GZ18J0 ➡️ Or catch-up on Part 1 here: https://hubs.li/Q02GZ1pP0 #Podcast #CustomerVoice #Founder #ListenAtScale #Authenticx
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Join us in congratulating our leader, Amy Brown on being named to the IBJ Media Indiana 250 as a technology & media honoree! This list highlights our state's most influential and impactful leaders across multiple business categories. Kudos and shoutouts to all who are included on the list this year, your work is making a difference throughout the state of Indiana! You can find the list of all honorees here: https://hubs.li/Q02GYbs50 #Indiana250 #Authenticx #NothingReplacesListening
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🔟 Tip #10: To reach audience resolution, data-backed stories might be “unfinished stories”. Dr. Sally Perkins, Sr. Manager of Storytellers 📖 at Authenticx, shares tips to improve and enhance storytelling through data. Each week, Authenticx will share a new data-backed storytelling tip from Sally. 💡 Want to get them all? ➡ Follow along weekly! #DataBackedStorytelling #DataStorytelling #Storyteller #StorytellingTips #StorytellingTechniques #DataAnalysis #VoiceOfTheCustomer #NothingReplacesListening #Authenticx
Tip #10: To reach audience resolution, data-backed stories might be “unfinished stories”.
Authenticx on LinkedIn
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Hello from Boston! Our team is attending Dynamic Global Events (DGE)’s 4th Chief Patient Officer Summit this week. We're excited to connect about the power of conversation data in healthcare and how we can help you harness your data to streamline operations and improve the patient experience. If you're also on-site don't hesitate to stop by and say hello! Or if you want to learn more about how we are, visit our website: https://hubs.li/Q02GCmsC0 #DGEvents #CPOSummit #PatientExperience #ListenatScale #Authenticx Steven Cox Eddie Cmehil Kayci Spandau
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Connect and bring customer feedback data 🔃 to life by sharing real audio samples to establish empathy across your organization. 🔊 Montage Builder™ brings the voice of the customer directly to healthcare leaders. 💡 Learn how to prompt meaningful change with context and data storytelling: https://hubs.li/Q02Fwbkt0 #VoiceOfCustomer #CustomerVoice #NothingReplacesListening #Authenticx #MontageBuilder
Montage Builder™ | Hear the voice of the customer
https://authenticx.com
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Recently, Founder & CEO Amy Brown was featured on the Smarter Healthcare with AI 🎧 podcast with Dr. Hassan Tetteh MD MBA FAMIA, on Forbes Books. ➡️ Listen to the episode now: https://hubs.li/Q02Fw6K40 In Part 1 of this episode, Amy and Hassan discuss: - Her founder’s story of starting Authenticx - The purpose and intentionality of the Authenticx product - How Authenticx impacts healthcare organizations by humanizing data - How listening at scale to the literal voice of the customer leads to action “What we found is that the marriage of visualized, quantified data with the literal patient voice is what is driving people to act within their organizations. When you can connect with them, it makes you want to act. And the data comes to life in the human form—and you can unhear it anymore.” 🗣️ Amy Brown #Podcast #CustomerVoice #Founder #ListenAtScale #Authenticx
Authenticx Founder Amy Brown on the Future of Patient-Centric Healthcare with AI (Part One) | Forbes Books
https://books.forbes.com
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Authentizens continue to amaze us! 🔦 In this #EmployeeSpotlight, Taylor Stein discusses the importance of collaboration, support, and fun. If helping was a contest, Taylor would podium finish.🥇 His exceptional ability to step up and complete difficult tasks for each department makes Authenticx a better place to work each day. 💙 Thank you, Taylor! #WeBelongHere
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Why is it so important healthcare leaders understand the value and immense opportunity of data-backed storytelling? 💡 Context. Comprehension. Connection Sr. Manager of Storytellers, Sally Perkins has been sharing her tips to understand the opportunities in storytelling by exploring it in parts. 🏃 Catch up with Sally's Tips before #10 next Tuesday: Tip #1: https://hubs.li/Q02FStfH0 Tip #2: https://hubs.li/Q02FSsPP0 Tip #3: https://hubs.li/Q02FSGh20 Tip #4: https://hubs.li/Q02FSvh00 Tip #5: https://hubs.li/Q02FSx720 Tip #6: https://hubs.li/Q02FSSvJ0 Tip #7: https://hubs.li/Q02FSsTn0 Tip #8: https://hubs.li/Q02FSsrk0 Tip #9: https://hubs.li/Q02FSsNW0 #DataBackedStorytelling #DataStorytelling #Storyteller #HealthcareStory #Authenticx
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9️⃣ Tip #9: To drive change, bring the audience into the pain. Dr. Sally Perkins, Sr. Manager of Storytellers 📖 at Authenticx, shares tips to improve and enhance storytelling through data. Each week, Authenticx will share a new data-backed storytelling tip from Sally. 💡 Want to get them all? ➡ Follow along weekly! #DataBackedStorytelling #DataStorytelling #Storyteller #StorytellingTips #StorytellingTechniques #DataAnalysis #VoiceOfTheCustomer #NothingReplacesListening #Authenticx
Tip #9: To drive change, bring the audience into the pain.
Authenticx on LinkedIn