CareAR, A Xerox Company

CareAR, A Xerox Company

Software Development

Norwalk, Connecticut 5,703 followers

Transforming the Service Experience

About us

CareAR, supported by Xerox and ServiceNow, is the Service Experience Management (SXM) leader.  We make expertise accessible instantly for users through remote, live visual augmented reality (AR) and AI interactions, instructions and insights as part of a seamless digital workflow experience. CareAR sets the benchmark for the SXM category by bridging skills gaps, accelerating knowledge transfers, providing greater operational efficiencies, and enhancing customer outcomes and safety.

Website
https://www.carear.com
Industry
Software Development
Company size
201-500 employees
Headquarters
Norwalk, Connecticut
Type
Public Company
Specialties
Augmented Reality, Remote Support, Field Services, IT Service Management, Mobile Applications, machine learning, IoT, Customer Service Management, field service, Artificial Intelligence, machine learning, and Digital Transformation

Locations

Employees at CareAR, A Xerox Company

Updates

  • View organization page for CareAR, A Xerox Company, graphic

    5,703 followers

    Are your work instructions clear and visually engaging? One of the major challenges in creating effective work instructions is to ensure accurate content and consistent visuals while minimizing costs and maintaining efficiency. Introducing our new AI Image Generation feature integrated into CareAR Experience Builder!  With this powerful tool, you can create custom images that illustrate complex tasks or components without needing a designer. Simply input your prompts within your digital work instructions, and generate detailed images tailored to your specific needs. Save time and resources while increasing your service delivery effectiveness using our newest AI Image Generation capability. 💡 Ready to revolutionize your work instructions? Learn more https://lnkd.in/gmn_VFsG #CareAR #AI #DigitalWorkInstructions #GenAIInnovation

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  • View organization page for CareAR, A Xerox Company, graphic

    5,703 followers

    Don’t miss this insightful podcast featuring CareAR with NTT Data. Kamran Khan, VP of Partner Alliances, provides insights about the power of CareAR’s AI and augmented reality capabilities, its impacts on business innovation, and future AR trends. #CareAR #NTTDATA #AugmentedReality 🎧 Listen Now: https://lnkd.in/g5BMZpsm

  • View organization page for CareAR, A Xerox Company, graphic

    5,703 followers

    Tired of outdated, heavy paper manuals required to solve simple tasks? Struggling to train junior workers quickly? Join our upcoming webinar on CareAR Experience Builder and learn how to create dynamic visual work instructions effortlessly with our no-code platform.   PRODUCT WEBINAR: Create AR/AI Digital Work Instructions with CareAR Experience Builder  📅 Date: Tuesday, July 30, 2024  ⌚ Time: 12:30 pm EST | 9:30 am PST    Key Reasons to Attend:  ◾ See a live demonstration of CareAR Experience Builder’s easy-to-use features.  ◾ Learn how to create an impactful AI instructional experience from scratch in minutes, not hours or days.  ◾ Gain insights into the benefits of digital work instructions to enhance productivity, reduce downtime, and elevate customer satisfaction.    Register now to reserve your spot and take the first step towards revolutionizing your customer and field services with CareAR Experience Builder! https://lnkd.in/d8My6H22 #AugmentedReality #NoCode #AIWebinar #DigitalWorkInstructions #CareAR #ARInnovation #ServiceTransformation

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  • View organization page for CareAR, A Xerox Company, graphic

    5,703 followers

    Exciting developments in telecom customer service and field service! In a recent partner webinar, Kamran Khan, CareAR, and Jay S., Tata Consultancy Services, showcased how we work together to empower telecom customer service and field service organizations with improved remote and self-solve solutions. Interactive step-by-step AR guidance, visual 3D models and instructions, AI verification, and remote support lead to more efficient problem-solving and reduce on-site visits. This innovative approach enhances support capabilities and reduces emissions by minimizing the need for dispatches and large ground teams. Join the movement towards smarter, more sustainable telecom services with CareAR’s transformative #AR #AI technology. 🌎 View the full webinar on demand: https://lnkd.in/dwKZ85P6 #TelecomInnovation #AugmentedReality #Sustainability #CustomerService #FieldService #RemoteSupport #CareAR

  • View organization page for CareAR, A Xerox Company, graphic

    5,703 followers

    Can you imagine a workplace where safety checks are seamless, compliance is guaranteed, and efficiency is at its peak? Introducing CareAR Instruct Visual Verification! This new feature uses AI computer vision object detection and state detection to transform the future of worker safety and compliance. CareAR’s Visual Verification leverages AI computer vision to monitor the state of machinery, environments, or processes. The AI analyzes data and detects anomalies or deviations from set parameters to ensure workers operate within safe limits. These capabilities, combined with CareAR Instruct, make creating step-by-step procedures with compliance checks possible to: ⚠ Prevent accidents before they happen.  ✅ Reduce the risk of noncompliance with industry regulations.  💯 Enhance operational continuity. With CareAR Instruct Visual Verification, it’s not just a vision; it’s reality. Learn more about visual verification for safety and compliance here https://lnkd.in/dzY3RgT3 #AI #SafetyFirst #Compliance #Innovation #BusinessTransformation #CareAR #ObjectDetection #MachineLearning #StateDetection #AIComputerVision

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  • View organization page for CareAR, A Xerox Company, graphic

    5,703 followers

    Exciting News! We are thrilled to share how Sapphire Utility Solutions transforms utility operations using CareAR. Using CareAR Experience Builder, Sapphire empowers their field service technicians with instant access to digital work instructions and real-time visual support.  This innovative approach reduces damage to critical network monitors, increases service uptime, and contributes to sustainability goals. Discover how Sapphire has achieved near-zero equipment damage and elevated customer service with CareAR. 🌟 Read the full case study https://lnkd.in/gym4H_an #AugmentedRealtiy #FieldService #UtilitiesSector #Sustainability #CareAR #ARTransformation  

  • View organization page for CareAR, A Xerox Company, graphic

    5,703 followers

    Need a custom image for your digital work instructions? Introducing our new AI Image Generation feature on the CareAR platform! It's as easy as typing a description of what you need to create the perfect visual. Whether you're documenting step-by-step instructions for machine installation or illustrating a self-solve process for a customer, just enter your prompt and let our AI generate a unique image tailored to your specifications. Say goodbye to generic stock photos and hello to precise, detailed images that enhance the clarity and effectiveness of your instructions.  Learn more https://lnkd.in/gmn_VFsG #CareAR #AI #DigitalWorkInstructions #GenAIInnovation 

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  • View organization page for CareAR, A Xerox Company, graphic

    5,703 followers

    CareAR can extend a variety of ServiceNow workflows with immersive visual instructions and remote guidance. In our recent webinar, we demonstrated how you can address common support scenarios with CareAR for ServiceNow. View the full webinar and demo to learn how CareAR’s seamless integration with ServiceNow can help you impact your service organization. https://lnkd.in/gpF-xhuV “CareAR is providing the tools that allow your customers or technicians to resolve issues on their own or with remote assistance. CareAR provides the power to do this visually using augmented reality and artificial intelligence. “ #AR #AI #augmentedreality #CareAR #ServiceNow

  • View organization page for CareAR, A Xerox Company, graphic

    5,703 followers

    CareAR’s own Ben Pinkerton, Sr. Director, Product Management, along with Ami Barzelay, Director, Solutions Consulting, demonstrated how CareAR works with ServiceNow to extend a variety of workflows, empowering field and service technicians to utilize remote and self-guided assistance. With CareAR integration into ServiceNow: “You can resolve the issue on the first visit. And you don’t have to have repeat dispatches to resolve the problem for the customer.” View the full webinar and demo to learn how CareAR can help you extend your ServiceNow Workflows to impact your service organization.  https://lnkd.in/gpF-xhuV #AI #AR #augmentedreality #CareAR

  • View organization page for CareAR, A Xerox Company, graphic

    5,703 followers

    Attend Today’s Webinar! Extend ServiceNow Workflows with CareAR: AR Transforms Service Experience at 2 pm EST | 11 am PST. Discover how CareAR’s #AR and #AI platform enhances ServiceNow workflows revolutionizing field service and customer support. In this session:   ▪ See a live demonstration of CareAR’s ServiceNow integration  ▪ Experience the impact of remote visual support for service teams  ▪ Learn how CareAR can help you transform field service and customer support    ⏲ It’s not too late to Register Now! https://lnkd.in/ggk5372Z 

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Funding

CareAR, A Xerox Company 1 total round

Last Round

Corporate round

US$ 10.0M

Investors

ServiceNow
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