This October 8-11 at #EMACS24: Learn how CPS Energy made a remarkable recovery from a significant drop in customer satisfaction following a record-breaking winter storm, which impacted all 254 Texas counties in 2021, in addition to the impacts of a pandemic and rate request. CPS Energy’s President & CEO and Chief Customer Strategy Officer will share insights into the utility’s strategies for regaining trust and satisfaction including investments in customer experience, weatherization, reliability and power restoration. Explore more session highlights here: https://ow.ly/6ujo50SCC9Y
Chartwell, Inc.
Information Services
Atlanta, Georgia 2,334 followers
Insight for Tomorrow’s Utility
About us
For 30 years, Chartwell has been helping utilities improve customer experience and satisfaction as well as operational efficiency. Chartwell collects and analyzes industry data to develop benchmarks, publish key insights, and identify best practices. Chartwell also provides opportunities for utility professionals to share groundbreaking ideas and work together to problem-solve. Chartwell leads innovation through its in-depth research, leadership councils, and strategic industry contacts. Our wide range of services ensure that our members have access to the best, most timely information available to make the most informed and cost-effective business decisions. Chartwell is dedicated to helping the utility industry get the critical and timely information they need to innovate and lead the utility industry into the future.
- Website
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http://www.chartwellinc.com/
External link for Chartwell, Inc.
- Industry
- Information Services
- Company size
- 11-50 employees
- Headquarters
- Atlanta, Georgia
- Type
- Privately Held
- Founded
- 1993
- Specialties
- utility research, utility conferences, utility contact centers, utility customer satisfaction, utility customer service, utility marketing programs, utility outage communications and utility customer communications
Locations
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Primary
3715 Northside Pkwy NW
Suite 3-615
Atlanta, Georgia 30327, US
Employees at Chartwell, Inc.
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Eddie Patterson
Data Analytics @ Chartwell, Inc. | Power BI, Tableau, DAX, SQL
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Keith Pierce
Research and Insights for the Utility, Energy, and Sustainability fields.
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Victor Fleites Sr. CBCP
Partner, Fleites deLeon-Fleites, Inc.
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Heather Siebken
Product and Marketing Leader | Customer Experience Expert | Long-term Thinker | Innovator | Natural Born Futurist | Public Speaker
Updates
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Nobody likes surprises, especially on their utility #bill. Do your customers know you offer high bill alerts? Experienced #utility industry experts share insights and best practices on the Chartwell Billing and Payment Leadership Council all year long. LEARN MORE: http://ow.ly/3tya50LTKz2
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Experience the magic of San Antonio, Texas at Chartwell's #EMACS24 Customer Experience Conference! Stroll along the picturesque River Walk, step back in time with a visit to the iconic Alamo, and savor the flavors of authentic Tex-Mex cuisine, all while learning and networking with your peers! Join us this October 8-11 for an unforgettable blend of education, inspiration, and excitement in the heart of Texas! LEARN MORE HERE: https://ow.ly/uLwl50SCAQN
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Tomorrow's free #webinar: The impact of Hurricane Beryl in Texas is one recent event among many that highlight the urgent need for robust emergency management and outage communications in the utility industry. Utilities today are tasked with predicting and preparing for the unpredictable. This webinar will cover proactive planning, real-time response, and post-event recovery. Industry expert Don Daigler will share best practices, including risk assessment, incident response, community engagement, and continuous improvement. Join us to learn how to optimize resource allocation, strengthen crisis communication, and build resilience in the face of natural disasters. REGISTER NOW: https://ow.ly/y13450SBWbL
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Complimentary Chartwell webinar: Hurricane Beryl exposed the urgent need for utility resilience. Join expert Don Daigler on July 17 from 2-3 PM ET to learn how to predict, prepare for, and recover from major outages. Discover best practices for risk assessment, crisis communication, and building a stronger grid. #utilityindustry #emergencymanagement #outagecommunication #hurricaneberyl REGISTER NOW: https://ow.ly/yBxE50Sy33w
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Major outages demand exceptional emergency response. Learn from the experts. Collaborate with 30+ utilities on Chartwell's #Outage Communications Leadership Council to unlock best practices and insights for a #resilient #emergency response structure. LEARN MORE: http://ow.ly/R4Gy50Lsvex
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Break new ground with #Tranzact by pinpointing gaps in your #outage communications to ensure the highest #CSAT. It's the only #study in North America that enables you to compare your outage performance against other utilities. Learn more: http://ow.ly/ep3R50LwAyA
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We have another exceptional speaker lineup at #EMACS24 - the 27th annual Chartwell Customer Experience Conference this October in San Antonio! Don't miss your chance to listen, learn and get your questions answered by the best in the business! Register Today to save your seat: https://lnkd.in/ddNkQPZ
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Tomorrow's Free Innovation Series #webinar: Join us for an exclusive follow-up webinar with Paul Watkins from Message Broadcast and Chris Huff from Base64.ai Document AI as they expand on AI technologies from the #PowerUp Conference. Featuring demos of ChatGPT and Computer Vision AI, this webinar will showcase how these tools create engaging virtual assistants. Register now to see how AI can transform your communication strategy! REGISTER NOW: https://ow.ly/zulq50Syn19
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Utility leaders: Ensure resilience!⚡Join our FREE webinar on building strong #emergency management for your #utility. Gain insights on proactive planning, real-time response & recovery. #webinar #utilities #emergencypreparedness REGISTER NOW: https://ow.ly/yBxE50Sy33w