ESG (Customer Success as a Service®️)

We 💖 CSMs! Join us as #CSMAppreciationWeek 2024 draws to a close by celebrating your team of CSMs https://hubs.li/Q02wfV140

We 🏆 CSMs! Share the love, win swag, and bask in the admiration of this talented workforce during #CSMAppreciationWeek https://hubs.li/Q02wfPD20

We 😍 CSMs! Join ESG in giving a shout-out to a CSM who represents the heart of your business at https://hubs.li/Q02wfP1C0 #CSMAppreciationWeek

We 🤗 CSMs! The retention chasers. The ROI masters. The unsung heroes. Join us in celebrating #CSMAppreciationWeek 2024 by telling your favorite CSM what makes them special on the appreciation board - https://hubs.li/Q02wfGxm0

We ❤️ CSMs! ESG is a proud partner of #CSMAppreciationWeek 2024, and we encourage everyone to participate! Discover the appreciation board, CSM webinars, daily prizes, and more - https://lnkd.in/gSFUAB-V

You know how everyone in #customersuccess is scrambling this year to get their business practice to a point at which it can measure the value that its delivered for customers and for the company? It's contagious, and it's overdue. It's amazing what a downturn can do to sharpen the senses and get people rowing in the right direction. Well, at ESG, service excellence has always been our strength and this year we're hyper-focused on making sure we can prove it so much that we've given it a name. We call it our program PROVE IT. Please listen to how our CEO, Michael Harnum, describes how all of our work for clients this year will be tied to a "specific, positive, defined financial outcome." Strong stuff, great rallying vision. We love it!

This week's Moments that Matter highlights just one short snippet from a conversation that Peter Armaly had with Edward Chiu, CEO of Catalyst, and Michael Harnum, CEO of ESG, last Tuesday, March 19. In this clip, Edward offered up a crystal clear answer to Peter's question about how, as an executive, he inspires his company to rally around a mission. To illustrate, Edward described how he announced to the company late on a Friday that it was merging with Totango. #customersuccess #gtm #clg

On Feb 21, Mark Stouse, CEO of ProofAnalytics.ai, returned to the Customer Success Unlocked webinar series as a guest speaker alongside Stephen Streich, GVP of Product at Oracle. For this week's Moments that Matter (MtM) we want to highlight one powerful clip out of many from that episode. In this one, Mark responded to Peter Armaly's question about true customer success versus perceived customer success. ➡ the first clue is in the name of the function; it's not called company success ➡ customers are the ones that get to decide what success looks like ➡ it's like the difference between brand and brand reputation; the former is what the company believes and the latter is what the market believes about it Mark is one the world's leading thinkers in the subject of marketing and customer engagement efficiency and effectiveness. Follow him on LinkedIn. But first, watch this 2 minute clip.

We're pretty jazzed about what we have scheduled for two weeks from today. Please consider joining us for a special extra episode of the Customer Success Unlocked webinar series (we're scheduling two in March). You've undoubtedly heard that Customer Success Platform providers, Totango and Catalyst, have merged. It's exciting news for us at ESG and it's partly because we're a partner to both companies but also because we think it heralds significant change that's about to come to #customersuccess. And the change we see has something to do with this acronym... #gtm... and this phrase... revenue pursuit. We've invited Edward Chiu, CEO of Catalyst, and Michael Harnum, CEO of ESG, to have a wide-ranging conversation about the topic with Peter Armaly, VP of Customer Success at ESG. Please register at the link below and plan to join us on Tuesday March 19 at 3:30pm ET. https://lnkd.in/gGijsKzk

In our most recent webinar on February 21st, Peter Armaly hosted Stephen Streich of Oracle and Mark Stouse of ProofAnalytics.ai in a session that is emblematic of the quality of conversation we hope to deliver in all of our webinars. In this clip, Stephen responds to Peter's question, "How do root cause and causality influence the way you think about leading your teams?" He framed his response in how, as a leader, he needs to help people appreciate the value of having enough clean data that drives statistically relevant, reliable, or repetitive #sustainable results. Because it's sustainability that business leaders should aspire to. There's so much more wisdom in this short video and we hope you watch the entire 2+ minutes. #customersuccess #sales #marketing