📣 Hot off the press! 🚀 eGain Corporation is named as a representative vendor in the 2024 Gartner Market Guide for Customer Service Knowledge Management Systems! 🎉 eGain got the top rating overall and across all the three key categories considered by the authors: - End-user engagement - Curation and contextualization - Knowledge lifecycle management At eGain, we're committed to delivering trusted answers, which have become even more critical in the Gen AI era. And trust ignites user adoption and quick business value! View the report today: https://lnkd.in/gUqEJB7S Contact us today and gain the edge with top-rated knowledge!😊👍 #eGain #Gartner #MarketGuide #KnowledgeManagement #KM #CustomerService #CX
eGain Corporation
Software Development
Sunnyvale, CA 69,738 followers
Knowledge-powered customer engagement platform
About us
Infused with AI and analytics, eGain Knowledge Hub improves customer experience and reduces agent effort with virtual assistance, self-service, and modern agent desktop tools. Visit www.eGain.com for more info.
- Website
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https://www.egain.com
External link for eGain Corporation
- Industry
- Software Development
- Company size
- 501-1,000 employees
- Headquarters
- Sunnyvale, CA
- Type
- Public Company
- Founded
- 1997
- Specialties
- customer service software, knowledge management software, contact center software, web self-service software, customer engagement, customer experience, web self-service, analytics, customer support software, digital engagement, and artificial intelligence
Locations
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Primary
1252 Borregas Avenue
Sunnyvale, CA 94089, US
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St Catherine’s House, Oxford Street
Newbury, Berkshire RG14 1JQ, GB
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14502 N Dale Mabry Hwy
Tampa, Florida 33618, US
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Office number 702, 7th Floor B-1, The Cerebrum IT Park, Vadgaon Sheri, Kalyani Nagar
Pune, Maharashtra 411014, IN
Employees at eGain Corporation
Updates
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👓Vision to Wow: Specsavers Success Story with eGain-Powered Customer Service👓 Per 2024 Forrester CX Index 📉, retail CX has declined over the last 12 months. Not surprising since 56% of shoppers still say they get different answers from retailers for the same question across touchpoints. Implementing unified customer service channels is important, but if a retailer cannot give accurate and consistent answers to shopper queries, moving the needle on CX will be next to impossible. 👓 Discover how Specsavers, the global optical retail giant, delivers exceptional digital-first customer service, backed by trusted answers from the eGain Knowledge Hub, to over 43 million consumers across 11 countries🌍! 🎟️Register for the upcoming webinar on July 25, 2024, 3 p.m. BST to learn more! https://lnkd.in/dAFH8FpX #RetailCX #CX #CustomerExperience #KM #Knowledgemanagement #Specsavers #eGain
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🚀 eGain Named to the KMWorld AI 100! 🌟 💡 We are honored (and not surprised!). A pioneer in AI reasoning for customer service, we have been at the forefront of harnessing Gen AI for customer service, with a trusted knowledge foundation. Join us in celebrating this recognition!🥂 Want to get going on delivering trusted answers in customer service in the Gen AI era? Contact us now! Find our inclusion in the list here: https://lnkd.in/ewfHTwKZ #eGain #KMWorldAI100 #AI #GenAI #KnowledgeManagement #CustomerEngagement #Innovation #TechTrends #DigitalTransformation
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🌟 Join us for our upcoming webinar🌟 "How Tax Agencies Can Translate CX and EX Vision to Value" on July 24 at 11 a.m. PST, featuring real-world success: • Improve taxpayer experience 💼 • Reduce advisor training time and accelerate speed to competency 📉 • Improve operational metrics such as call wait time, first-contact resolution, and digital adoption 📊 • Improve tax collection and compliance 💵 • Comply with agency policies and procedures 📜 • Adhere to federal guidelines and standards on security and auditing 🔒 Discover how eGain is helping the IRS to take its strategic operating plan from vision to reality with its top-rated AI Knowledge platform. And we can do the same for you! 🔗 Register now to secure your spot: https://lnkd.in/g5cmSJbA #TaxAgency #CX #EX #AI #Webinar #eGain #IRS #DigitalTransformation
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⭐ Unlock transformational success in customer service with insights from Global 1000 leaders! Discover how they achieved it using #eGain's top-rated knowledge management platform for customer service!⭐ Check it out for yourself below⬇️ #KM #KnowledgeManagement #Contactcenter #customerservice
The Global 1000 rave about #eGain!🤩 Listen to their transformational success stories in customer service, powered by eGain’s #1 knowledge platform, in their own words! Check it out for yourself below⬇️ Contact us now to learn how we can help you with your 2024 CX and KM initiatives! https://lnkd.in/dUGCFt87 #Global1000 #CustomerExperience #KnowledgeManagement #CX #KM #KMWorld
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eGain Corporation reposted this
Legacy KM systems have failed to deliver on the promise of good CX and AX (contact center agent experience) since they struggle to find answers and provide contextual assistance to agents when the customer is on the line. So much so that 84% of agents hate them, according to Gartner🤯 Ranked #1 by analysts and enterprise clients, eGain’s AI knowledge platform—the eGain Knowledge Hub™—delivers quick business value at scale. Why not make the switch with our unique, no-brainer procurement and adoption program? But hurry—the offer expires on June 30, 2024! Talk to us now➡️ https://lnkd.in/g6yz8Rmq #eGain #SafeSwitch #KnowledgeManagement #KM #CustomerExperience #CX
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eGain Corporation reposted this
📣 Hot off the press! 🚀 eGain Corporation is named as a representative vendor in the 2024 Gartner Market Guide for Customer Service Knowledge Management Systems! 🎉 eGain got the top rating overall and across all the three key categories considered by the authors: - End-user engagement - Curation and contextualization - Knowledge lifecycle management At eGain, we're committed to delivering trusted answers, which have become even more critical in the Gen AI era. And trust ignites user adoption and quick business value! View the report today: https://lnkd.in/gUqEJB7S Contact us today and gain the edge with top-rated knowledge!😊👍 #eGain #Gartner #MarketGuide #KnowledgeManagement #KM #CustomerService #CX
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🚀 Per Gartner, 35% of organizations with a CX initiative will see EX (employee experience) success as being critical to sustainable CX success by 2025. Join us at a virtual panel discussion on June 20, 2024, featuring industry leaders: 🌟 Evan Siegel, VP at eGain 🌟 Chad McDaniel, Execs In The Know 🌟 Michael Jones, Sr. Director, Home Depot Don't miss out and register today! https://lnkd.in/g_9pzmnh #CX #EmployeeExperience #KM #eGain Execs In The Know eGain Corporation
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Virginia529 the largest 529 plan, selects eGain AI Knowledge to elevate customer and advisor experience!🚀 Virginia529’s leadership knew that robust knowledge management (KM) is critical to good customer service and sought to replace legacy KM systems to improve the consistency of knowledge across the enterprise. Virginia529 selected the eGain Knowledge Hub for its comprehensive functionality, composable architecture, pre-built connectors to their Five9 call center, and managed services. With eGain AI Knowledge, the Virginia529 contact center and operations team will have correct and compliant knowledge in one place. Read the full press release here➡️ https://lnkd.in/gpUx39-w #eGain #Virginia529 #KnowledgeManagement #KM #CustomerExperience #CX #PressRelease
Virginia529 Selects eGain AI Knowledge to Elevate Customer and Advisor Experience - eGain
egain.com
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Legacy KM systems have failed to deliver on the promise of good CX and AX (contact center agent experience) since they struggle to find answers and provide contextual assistance to agents when the customer is on the line. So much so that 84% of agents hate them, according to Gartner🤯 Ranked #1 by analysts and enterprise clients, eGain’s AI knowledge platform—the eGain Knowledge Hub™—delivers quick business value at scale. Why not make the switch with our unique, no-brainer procurement and adoption program? But hurry—the offer expires on June 30, 2024! Talk to us now➡️ https://lnkd.in/g6yz8Rmq #eGain #SafeSwitch #KnowledgeManagement #KM #CustomerExperience #CX
eGain SafeSwitch - eGain
egain.com
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