Forbes Travel Guide Learning & Development

When considering staff appearance, it is important to acknowledge that one's overall demeanor and behavior are also integral aspects. Actions such as placing hands in pockets, crossing arms, consuming food or beverages, chewing gum, excessive yawning or engaging in personal conversations within view of guests can significantly influence the perception of professionalism. It is vital to keep in mind that staff members are consistently in the spotlight, even from a distance. Therefore, maintaining a consistently polished and respectful demeanor is essential to uphold the high standards of service we strive to deliver. Photo: Michelle and Cherise of Sandy Lane Hotel #ForbesTravelGuide #hospitality #hospitalityindustry #hotels #hotelsandresorts #hotelindustry #serviceexcellence #servicematters

When we discuss staff appearance, it is common to direct attention to uniforms, facial expressions and grooming. It encompasses all of those, but it also includes posture. How we present ourselves with body language is equally part of our uniform and appearance, making it ever so important to stand tall and proud, facing toward the guest. Photo: Chase at The Canyon Suites at The Phoenician, A Luxury Collection Resort #ForbesTravelGuide #hospitality #hospitalityindustry #hotels #hotelsandresorts #hotelindustry #serviceexcellence #servicematters The Phoenician Resort

Bars are great venues to showcase a creative concept. In mesm Tokyo, Autograph Collection, the bar Whisk offers a variety of cocktails inspired by the concept of a painter's atelier. The carefully crafted and flavorful drinks are like masterpieces. For example, Venus, the libation in the box that rests on a shell, nods to Botticelli’s “Birth of Venus” and features elderflower, muscat and orange liqueurs and champagne syrup. The lime-and-salt-foam-topped Hokusai pays homage to Katsushika Hokusai’s “Under the Wave off Kanagawa.” Made with gin, yogurt whey syrup and kabosu citrus, the blue libation mimics the foamy waves in the woodblock print and sits in a wooden boat, similar to the fishermen in the famous artwork. #ForbesTravelGuide #hospitality #hospitalityindustry #hotels #hotelsandresorts #hotelindustry #serviceexcellence #servicematters #foodandbeverage #bars

Look good, feel good. How you choose to show up for the day sets the mood and energy you will bring. When we take our time to ensure we are following our grooming, uniform and posture standards, we say we are ready for each guest who interacts with us. When we take pride in our appearance, it also shows our pride in our place of work. Stick your best foot forward and always be ready for your close-up. Photo courtesy of JALIN DESIGN LTD, featuring The Balmoral, a Rocco Forte Hotel #ForbesTravelGuide #hospitality #hospitalityindustry #hotels #hotelsandresorts #hotelindustry #serviceexcellence #servicematters

Executive chef Philip Flath at The Mansion at Ocean Edge shares a part of his culinary experiences by providing the freshest ingredients, coming directly from his own garden at the Cape Cod property. "My culinary philosophy: Create experiences utilizing the highest quality ingredients, cooked to perfection on a consistent basis and presented in an artistic fashion,” Flath says. “At Ocean Edge Resort & Golf Club, the focus of each menu is to utilize ingredients indigenous to the region, centered around seafood." #ForbesTravelGuide #hospitality #hospitalityindustry #hotels #hotelsandresorts #hotelindustry #serviceexcellence #servicematters #foodandbeverage #restaurants

#TGIFF! Thank gosh its #FORBES Friday! The amazing leadership team at Park Lane New York takes the opportunity to create a culture of #hospitaltiy trainings every Friday that translates to all team members of this iconic hotel in Midtown Manhattan. Even the #revenue team led by Laura Isakson got in on the action! Forbes Travel Guide Learning & Development

In the world of food and beverage, luxury can mean taking a distinctive, fresh approach to the standard services typically offered at a dining venue. At Forbes Travel Guide Five-Star The Inn at Little Washington in Washington, Virginia, the team of whimsical and talented masterminds reinvented bread service. Wow factors and luxury don't have to be physical gifts given to your guests—they can be gifts of memories, stories and photos to take home and cherish again and again, until of course, the guests can ultimately return. #ForbesTravelGuide #hospitality #hospitalityindustry #hotels #hotelsandresorts #hotelindustry #serviceexcellence #servicematters #foodandbeverage #restaurants

A plate of food is a work of art. When a beautiful dish first comes out of the kitchen and is laid on the table, like this one from Forbes Travel Guide Five-Star L’Envol at The St. Regis Hong Kong, we see the artistic vision of the chef. This means that plating needs to be executed flawlessly with each item receiving care.   #ForbesTravelGuide #hospitality #hospitalityindustry #hotels #hotelsandresorts #hotelindustry #serviceexcellence #servicematters #foodandbeverage #restaurants

Service excellence requires hard work, dedication and lots of training. Congratulations to the Cayo Levantado Resort team on its pursuit of excellence. #ForbesTravelGuide #hospitality #hospitalityindustry #hotels #hotelsandresorts #hotelindustry #serviceexcellence #servicematters

We live in the age of “phone eats first,” thus we want to ensure our food and beverage presentations are dynamically interesting and photogenic so they are always ready for their closeup. Cocktails and mocktails, in particular, offer moments where most of us want to pull out our cell phones to share with the world what we are about to enjoy. Forbes Travel Guide Four-Star The Ritz-Carlton, San Francisco’s Golden Gate Karl is a libation that every guest should capture on a phone, especially the tableside finish of Karl the Fog (the personification of the city’s famous thick clouds) making a special appearance. #ForbesTravelGuide #hospitality #hospitalityindustry #hotels #hotelsandresorts #hotelindustry #serviceexcellence #servicematters #cocktails