Business results are in for Genesys Q1 Fiscal Year 25! Highlights include: 💲 #GenesysCloud continued substantial growth, surpassing $1.5B ARR for the quarter, up more than 40% YoY 🚨 Genesys Cloud new bookings from standalone AI products were up 2x YoY 🌎 More than $55 million in new & sustained business influenced by Genesys sustainability practices 💬 Nearly 5 billion conversations were orchestrated on Genesys Cloud during the quarter, a 60% year over year increase "Through Genesys Cloud and our industry leading AI, we’re paving the way for a future where universal orchestration can transcend customer-facing activities across the front- and back-office, enabling organizations to reimagine the contact center, customer and employee experiences, and their business overall. Our customers have confidence that Genesys will prepare them for a new era of AI.” - Tony Bates, Genesys CEO and chairman. Learn more about these accomplishments ↓ https://lnkd.in/eCkAYCxv
Genesys
Software Development
Menlo Park, CA 275,087 followers
Orchestrating billions of remarkable experiences in more than 100 countries – through cloud, digital and AI technology.
About us
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com. Genesys recruiters will never ask for sensitive personal or financial information during the application phase. Initial inquiries might come through LinkedIn, but all communication thereafter is through an official Genesys portal. Continue to stay alert and safe.
- Website
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http://www.genesys.com
External link for Genesys
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- Menlo Park, CA
- Type
- Privately Held
- Specialties
- Call Center Software, Cloud Contact Center, Customer Experience Software, Contact Center as a Service, Customer Self-Service, Workforce Engagement Management, Workforce Planning, Enterprise Call Center, Outbound Call Center Services, Digital Customer Engagement, Conversational AI, Chatbots, Automated Routing, Web Messaging, SMS Messaging, and IVR Self-Service
Products
Genesys Cloud CX
Customer Engagement Software
Genesys Cloud CX is our all-in-one, composable cloud contact center solution. Genesys Cloud CX helps businesses offer fluid, effortless interactions that are faster, smarter, and more personalized, all via an easy-to-use proven cloud product. With the flexibility to configure CX and EX capabilities that are built, bought, or brought – you can adapt, scale, and create impactful customer experiences with confidence.
Locations
Employees at Genesys
Updates
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It's time to say, ⚡"𝙔𝙤𝙪 𝙨𝙝𝙖𝙡𝙡 𝙣𝙤𝙩 𝙥𝙖𝙨𝙨!"⚡️ to contact center security risks. With megatrends like generative #AI being rapidly adopted by contact centers, it's time to ensure cloud network security. Learn more about the pros and cons of current megatrends, how to overcome threats, and questions to ask cloud network #security vendors: https://lnkd.in/enNUUW8E
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🇮🇳 Genesys India takes ranks 34th in India's Top 50 Great Mid-Size Workplaces 2024 – our highest ranking yet! With 1200+ organizations participating, we showcased our dedication to a positive and supportive work culture. From rank #90 in 2023 to #34 in 2024 📈 This journey wouldn't be possible without each and every team member, our leaders, people managers, councils, and central functions at Genesys India. A big thank you to all who made Genesys, a Great Place to Work! 🎉🥳 #GreatPlaceToWork #GenesysIndia #WorkplaceCulture #OneGenesys
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AI doesn't just transform #CX, it also engages your workforce. By automating contact center processes and equipping managers with actionable insights, AI-powered #WEM tools are boosting employee performance. Learn more: https://gsys.cx/4d5Bfvb
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👂 We listened. Customers and employees answered. 🎙️ Join us LIVE in the #CXGreenRoom to get the 411 on what they are doing to create remarkable experiences. This insightful LinkedIn Live event featuring Dr Nicola Millard, Ph.D., Principal Innovation Partner at BT, will delve into how to navigate customer and employee demands—from empathy, expediency, and personalization—and deliver loyalty-building experiences that resonate with both customers and employees.
What customers & employees tell us about delivering remarkable experiences
www.linkedin.com
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🎥🍿 𝘾𝙊𝙈𝙄𝙉𝙂 𝙎𝙊𝙊𝙉: Experiences in the Fast Lane! We're teaming up with Arrow McLaren IndyCar to bring you a series of videos showcasing the perfect blend of human expertise, data, and cutting-edge #technology. You’ll hear from Arrow McLaren subject-matter experts on everything from pinpointing the right #data at the right time and preparing for the future, to creating personalized experiences and generating loyalty. Tune in next week! #DrivenByExperiences
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There's no single path to success when it comes to integrating #AI into #CX transformation. However, insights from others' journeys can be invaluable. 🌟 ☕ In this Cup of G, we look at our recent #ForrCX discussion with Kyle Johnson of Lighthouse Works and Aron Meyer of Unisys for insights on how AI has helped them overcome barriers and enhance agent efficiency.
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Early adopters of ✨#CX Cloud from Genesys and Salesforce ✨ are paving the way for streamlined, effective customer experiences. Hear from Valley Strong Credit Union and Benify as they discuss the challenges they aim to solve with CX Cloud—from reducing the number of programs used by agents to improving efficiencies and morale: https://gsys.cx/3S7EJFt
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After facing challenges updating and customizing its legacy on-premises contact center, Beyond Bank Australia transformed its #CX and #EX by adopting the #GenesysCloud™ AI-powered experience orchestration platform. This led to bank agents being trained 5️⃣0️⃣% faster and improved customer satisfaction scores. After activating Genesys Cloud #AI functionality, handle times have decreased by 13% and a chatbot now handles 60% of incoming chats. Read more on how Genesys is helping Beyond Bank optimize customer experiences: https://lnkd.in/g8Y7eqc2
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