Genesys

Business results are in for Genesys Q1 Fiscal Year 25!    Highlights include: 💲 #GenesysCloud continued substantial growth, surpassing $1.5B ARR for the quarter, up more than 40% YoY 🚨 Genesys Cloud new bookings from standalone AI products were up 2x YoY 🌎 More than $55 million in new & sustained business influenced by Genesys sustainability practices 💬 Nearly 5 billion conversations were orchestrated on Genesys Cloud during the quarter, a 60% year over year increase    "Through Genesys Cloud and our industry leading AI, we’re paving the way for a future where universal orchestration can transcend customer-facing activities across the front- and back-office, enabling organizations to reimagine the contact center, customer and employee experiences, and their business overall. Our customers have confidence that Genesys will prepare them for a new era of AI.”  - Tony Bates, Genesys CEO and chairman.   Learn more about these accomplishments ↓ https://lnkd.in/eCkAYCxv

It's time to say, ⚡"𝙔𝙤𝙪 𝙨𝙝𝙖𝙡𝙡 𝙣𝙤𝙩 𝙥𝙖𝙨𝙨!"⚡️ to contact center security risks. With megatrends like generative #AI being rapidly adopted by contact centers, it's time to ensure cloud network security. Learn more about the pros and cons of current megatrends, how to overcome threats, and questions to ask cloud network #security vendors: https://lnkd.in/enNUUW8E

🇮🇳 Genesys India takes ranks 34th in India's Top 50 Great Mid-Size Workplaces 2024 – our highest ranking yet! With 1200+ organizations participating, we showcased our dedication to a positive and supportive work culture. From rank #90 in 2023 to #34 in 2024 📈 This journey wouldn't be possible without each and every team member, our leaders, people managers, councils, and central functions at Genesys India. A big thank you to all who made Genesys, a Great Place to Work! 🎉🥳 #GreatPlaceToWork #GenesysIndia #WorkplaceCulture #OneGenesys

AI doesn't just transform #CX, it also engages your workforce. By automating contact center processes and equipping managers with actionable insights, AI-powered #WEM tools are boosting employee performance. Learn more: https://gsys.cx/4d5Bfvb

👂 We listened. Customers and employees answered. 🎙️ Join us LIVE in the #CXGreenRoom to get the 411 on what they are doing to create remarkable experiences. This insightful LinkedIn Live event featuring Dr Nicola Millard, Ph.D., Principal Innovation Partner at BT, will delve into how to navigate customer and employee demands—from empathy, expediency, and personalization—and deliver loyalty-building experiences that resonate with both customers and employees.

🎥🍿 𝘾𝙊𝙈𝙄𝙉𝙂 𝙎𝙊𝙊𝙉: Experiences in the Fast Lane! We're teaming up with Arrow McLaren IndyCar to bring you a series of videos showcasing the perfect blend of human expertise, data, and cutting-edge #technology. You’ll hear from Arrow McLaren subject-matter experts on everything from pinpointing the right #data at the right time and preparing for the future, to creating personalized experiences and generating loyalty. Tune in next week! #DrivenByExperiences

There's no single path to success when it comes to integrating #AI into #CX transformation. However, insights from others' journeys can be invaluable. 🌟 ☕ In this Cup of G, we look at our recent #ForrCX discussion with Kyle Johnson of Lighthouse Works and Aron Meyer of Unisys for insights on how AI has helped them overcome barriers and enhance agent efficiency.

Early adopters of ✨#CX Cloud from Genesys and Salesforce ✨ are paving the way for streamlined, effective customer experiences. Hear from Valley Strong Credit Union and Benify as they discuss the challenges they aim to solve with CX Cloud—from reducing the number of programs used by agents to improving efficiencies and morale: https://gsys.cx/3S7EJFt

After facing challenges updating and customizing its legacy on-premises contact center, Beyond Bank Australia transformed its #CX and #EX by adopting the #GenesysCloud™ AI-powered experience orchestration platform. This led to bank agents being trained 5️⃣0️⃣% faster and improved customer satisfaction scores. After activating Genesys Cloud #AI functionality, handle times have decreased by 13% and a chatbot now handles 60% of incoming chats. Read more on how Genesys is helping Beyond Bank optimize customer experiences: https://lnkd.in/g8Y7eqc2

Taking advantage of #AI is ✨table stakes✨ for businesses. Tune into this Tech Talks in 20 episode as Kyle Kuntz, our VP of #CX evolution, dives into the benefits of cloud migration, and how it's revolutionizing #CustomerExperience — from enhancing data access to leveraging AI. This episode is packed with insights for CX leaders: https://lnkd.in/e9vGg53T