🔍 Are you measuring customer experience the right way? Introducing the Unified Interactions Index – a revolutionary approach to understanding and improving CX! 📊 Dive into our latest blog post and transform your customer service strategy: https://buff.ly/3YbEqgK #CustomerExperience #CX #UnifiedInteractionManagement #Banking #Insurance #CreditUnions
Glia
Technology, Information and Internet
New York, New York 27,345 followers
Unified Interaction Management: Redefine How You Interact with Customers. We're hiring! Head to Glia.com/jobs
About us
Glia is the leader and pioneer of Unified Interaction Management—redefining how companies interact with their customers. Our ChannelLess™ platform architecture powers seamless customer interactions across call center, digital, web, and AI automation.
- Website
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http://www.glia.com
External link for Glia
- Industry
- Technology, Information and Internet
- Company size
- 201-500 employees
- Headquarters
- New York, New York
- Type
- Privately Held
- Founded
- 2012
- Specialties
- Consultative Sales, Inbound Sales, SaaS, Platform, Engagement Centers, Customer Experience, Acquisition, Customer Support, Customer Service, Online Sales, and Contact Center
Locations
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Primary
30 W 21st St
New York, New York 10010, US
Employees at Glia
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David Atmaram Satterwhite
CEO | Board Member | Investor | Advisor | Culture-First Leader | Mentor | Developer of People
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Tejus Korde
Marketing
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Lisa Paccione
Executive Vice President of Sales at Glia | ex Twilio
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Bill Staikos
Ranked #15 CX Leader, globally (CX Magazine). I help companies drive revenue, reduce costs, and improve their culture through an experience…
Updates
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“Through working with hundreds of #banks, #insurance carriers, and #creditunions, we’ve recognized that measuring customer experience alone isn’t enough to indicate concrete business outcomes. We’ve created the Unified Interactions Index to deliver a new, more effective way to define and measure the value of customer interactions – it’s the first benchmarking tool of its kind.” Discover where you rank among similar organizations with our Unified Interactions Index, unveiling a new way to benchmark your #customerinteractions strategy: https://buff.ly/3xSvQcd
Glia Launches Unified Interactions Report and Index, Unveiling New Industry Benchmarking Tool for Customer Interactions
glia.com
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As the insurance industry continues to evolve, carriers must remain agile and responsive to changing agent preferences and needs. In Insurance Innovation Reporter, our own Ryan Baillargeon discusses how prioritizing #digitalinteraction opportunities and offering seamless #serviceexperiences can help carriers strengthen agent relationships, increase efficiencies and carve out a competitive advantage. Check out more here:
Enhancing P&C Agent-Carrier Relationships with Digital-First Experiences | Insurance Innovation Reporter
https://iireporter.com
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Glia and Insurity are on a mission to elevate digital engagement for insurance! We are proud to announce the launch of the Insurity Interaction Platform, powered by Glia. This collaboration enables carriers and MGAs to interact with their customers and agents more effectively and efficiently. Learn more: https://lnkd.in/euMn-Yeu
Insurity is pleased to announce the launch of a new cloud-native, digital engagement platform that will revolutionize how carriers and MGAs connect with their policyholders and agents. The Insurity Interaction Platform, powered by Glia, benefits customers by helping to reduce call center average handle times, and increasing both policyholder satisfaction and online application conversions. “We are thrilled to introduce the Insurity Interaction Platform, powered by Glia, which will revolutionize how carriers and MGAs connect with their policyholders and agents,” said Sylvester Mathis, Chief Insurance Officer at Insurity. “This platform not only boosts efficiency and customer satisfaction but also creates new revenue opportunities by facilitating smoother and more intuitive interactions. It’s a significant step forward in our commitment to delivering exceptional digital solutions to the insurance industry.” To read the full announcement, please visit: https://lnkd.in/euMn-Yeu
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On the heels of the recent announcement of our partnership with CU*Answers, we're excited to share we'll be joining an upcoming CU*Answers webinar, featuring our joint customer Illinois Community Credit Union! Register now to learn more about the partnership and hear how ICCU is using Glia to drive member growth and community education: https://buff.ly/3Y84Wrg #CreditUnions #CreditUnionTechnology #Webinar
Join CU*Answers and Glia to Learn About Our Latest Integration! | CU*Answers
https://www.cuanswers.com
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Glia is thrilled to announce Tethr, a Creovai company as an Innovation Spotlight sponsor at this year’s Glia Interact conference, taking place in San Antonio, Oct. 27-30. #Interact2024 attendees will learn how together, Tethr and Glia revolutionize the customer journey, turning data from customer and member conversations into a fast and reliable source of business intelligence. Learn more about Interact and register here: https://buff.ly/3z1RDhx Creovai #financialinstitutions #Interact2024, #tethr #creovai
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Ensure smooth sailing as you embrace new technologies: #ResponsibleAI keeps you in control and keeps your compliance team happy. Check out our latest blog to learn more: https://buff.ly/4d3TEsb
Catch The Banking AI Wave Without Wiping Out - Glia
https://blog.glia.com
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We're excited to share the power of #ResponsibleAI for financial institutions on a webinar with our partner, Access Softek, on July 16th. Reserve your seat today: https://hubs.la/Q02FmHRF0 #DigitalBanking #BankTechnology #AI
Responsible AI for Financial Institutions: Introducing Glia Cortex Does your FI want AI’s efficiency, speed, and ease—without the risk? At Glia, we're excited to introduce Cortex — our Responsible AI solution designed specifically for financial institutions. Cortex empowers banks, credit unions, and insurance carriers to harness the power of AI. Join our webinar to learn about Cortex and Glia's latest packaging! Register now! Join our webinar on July 16, 2024, 10:00 AM Pacific https://hubs.la/Q02FmHRF0 #digitalbanking
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We’re excited to share our own Andrea Argueta was featured in Finopotamus' Women in Technology series. Learn more about how her career journey led her to the #fintech industry, why she has a deep passion for bringing innovation to #creditunions, and her take on #ResponsibleAI:
Women in Technology: Glia’s Andrea Argueta
finopotamus.com
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Where does your organization rank? There’s a new unified way to benchmark the value of your customer interactions–digital, phone, and AI. Register for our July 24 webinar to see how to measure the efficiency, effectiveness and experience that you are creating for your customers, policyholders, and members: https://buff.ly/4bICzDc #CreditUnions #Banks #Insurance #CX
A New Way to Measure And Demonstrate Your Value
go.glia.com