Canopy reposted this
If you haven't heard, today's black swan is the Blue Screen of Death. 𝗪𝗵𝗮𝘁 𝗵𝗮𝗽𝗽𝗲𝗻𝗲𝗱? A single content update from Crowdstrike has caused what could be the biggest IT outage in history. Here's the rundown: Customers of Crowdstrike, a cybersecurity company out of Austin, were "impacted by a defect found in a single content update for Windows," according to CEO George Kurtz. That single update, which wasn't related to a cyberattack or security incident, went out to millions of remotely managed PCs, laptops, and similar services running Windows. The problem that #Crowdstrike seems to have caused results in a "boot loop", meaning that impacted devices cannot boot all the way back into the Operating System before crashing. 𝗛𝗲𝗿𝗲'𝘀 𝘁𝗵𝗲 𝘄𝗼𝗿𝘀𝘁 𝗽𝗮𝗿𝘁: The fix for impacted devices most likely will require a physical visit for a manual patch to be applied. Millions of impacted devices may now need someone to lay hands on them to get them up and running again. Think of the expense, the distraction, the disruption, and the opportunity costs for these systems being down. 𝗔 𝘀𝗶𝗻𝗴𝗹𝗲 𝗰𝗼𝗻𝘁𝗲𝗻𝘁 𝘂𝗽𝗱𝗮𝘁𝗲 𝗱𝗶𝗱 𝘁𝗵𝗶𝘀. This outage has affected banks, airlines, and even hospitals. People can't buy things, book flights, or even see their doctors because of the problem. It's a mess... I know that behind the scenes, right now, tens of thousands of talented people are working tirelessly to understand and remedy from this incident. We rely so much on these unsung heroes, and we're all grateful for their efforts to help us recover. Thank you to all those that are scrambling right now to help recover these essential systems. 𝗧𝗵𝗲 𝗯𝗶𝗴 𝗽𝗶𝗰𝘁𝘂𝗿𝗲? We are so incredibly reliant on technology today, and we need it to always be up and running. Not only will this downtime impact the employees at Crowdstrike — and every organization running Windows devices that received the update — but it also impacts millions more people who rely on that technology to "just work". - People are missing once-in-a-lifetime events. - People are unable to work. - People are stuck. … All because of technology falling down. Today, keeping devices up and running is simply not a "nice to have." I think about this every day, as does the team at Canopy. We ask ourselves, constantly, how do we help organizations keep their critical technology up and running, 24/7, so the pain and expense of down devices is avoided? It's a hard problem to solve and it's not going away any time soon. If today's black swan teaches us anything, ensuring technology stays up and running is more critical than ever. If you want to know more, in the comments you'll find some posts that go into more detail, including from Crowdstrike If keeping devices up is something you think about for your connected products (kiosks, digital signs, POS systems, and on and on), find more at www.goCanopy.com At Canopy, we've got you covered #goCanopy #connectedproducts #BSOD