GUIDEcx

The best salespeople pass along key deal data to onboarding teams by doing this...🎥 The handoff from Sales to Onboarding is crucial. A poor handoff can lead to churn. Efficient teams have their CRM configured to make it easy for Sales to capture key data and pass it downstream. Watch the full webinar, "Nailing Customer Lifecycle Transitions: Part 2" with Jeff Kushmerek, to learn more strategies to successfully move customers from sales, to onboarding, to long-term success. ➡ https://bit.ly/3Wv1k1i

Make onboarding a profit center. 📈 Are you charging for onboarding as a part of your sales pricing? 💵 How much should you charge? If you aren't charging for onboarding, what's holding you back? Join us for a webinar on 🗓️ July 23 at 12:30 PM ET to unpack this hot topic with Martin Evans, Head of Data & Analytics at Enerflo. He'll share how he was able to add over $500k in new revenue from onboarding! Register here ➡️ https://bit.ly/3WcgV5U

📣 Webinar alert: Jeff Kushmerek is back by popular demand! On July 16 at 12:30 pm ET, Jeff will join Dave Thompson for a webinar exploring key transitions in the second half of the customer lifecycle. Key Discussion Points: ✅ How to successfully transition post-implementation to Customer Success 🔄 Additional customer lifecycle transition points to consider and plan for 📈 Tips to mature your implementation process Register here: https://bit.ly/4cq2IrI

Introducing GUIDEcx BI: your AI-powered analytics platform 📊 Edit layouts and create cards in your own analytics environment. Drag & drop from hundreds of charts in our library, or define totally new visualizations from scratch in seconds. Our AI assistant intelligently guides you through your data analysis with natural-language conversation, contextualized insights, and meaningful visualizations to help answer key business questions. #AI #BusinessIntelligence #Reporting #TheGUIDEcxAdvantage

Our first Lunch & Learn in a series focused on customer journey mapping was a success! ✨ Thanks to all who joined us at the GUIDEcx office to discuss strategies for earlier CS involvement in the consideration & conversion stages. ❓Why does early CS involvement matter? It leads to improved customer outcomes, reduced time to value, consistency in the customer lifecycle, and increased expansion opportunities. Key Takeaways: ▶ Make your customer journey map customer facing. Train your Sales team on how to present it during the sales cycle. ▶ Involve your customer facing team pre-signature. Have them share success stories of similar customers and collect desired outcomes from the prospect. #CustomerJourneyMapping #CustomerSuccess #CustomerExperience

Yesterday, Rob Zambito and Dave Thompson hosted a webinar exploring key fundamentals of customer expansion and strategies to turn CSMs into expansion rockstars! 🌟 You can now watch the webinar on-demand. 🎥 ⬇️ Key Topics: ▶ Making the case on who should own expansion ▶ Preparing CSMs to sell ▶ Talk tracks to be successful + objection handling #CustomerSuccess #CustomerExpansion https://bit.ly/3W0ECha

We are excited to see you at our Lunch & Learn this Thursday! 🍽️ Genevieve Easterling and Harris Clarke will be leading a discussion on customer journey mapping and the importance of early customer success involvement for long-term retention. ➡ RSVP here: https://bit.ly/3KE0CIl Where: 3451 Triumph Blvd # 400, Lehi, UT 84043 When: June 27, 12-1 pm

👋Peter Ord joined Kevin Metzger and Roman Trebon on the latest episode of the Customer Success Playlist podcast! This episode delves into the world of customer onboarding and implementation, exploring how GUIDEcx is revolutionizing the way companies engage and support customers during onboarding. The three discuss the importance of transparency, communication, and technology in creating an exceptional onboarding experience. Tune in to learn about: ▪️The challenges of customer onboarding ▪️The significance of effective communication ▪️How technology can enhance the onboarding process ▪️Tips for improving customer satisfaction and loyalty Listen here ➡️ https://lnkd.in/eYyG_raZ #CustomerSuccess #CustomerOnboarding #CustomerExperience #CustomerSuccessPlaybook #OnboardingStrategies #TechnologyInOnboarding 

Want to learn how involving Customer Success early during the "Consideration" stage can help close more deals + boost long-term retention? Join our Lunch & Learn on June 27, from 12-1 pm at the GUIDEcx office in Lehi! 🍽️ ➡ RSVP here: https://bit.ly/3KE0CIl 🗣️ Key Discussion Points: · Importance of early customer success engagement · Strategies for integration · Overcoming challenges & real-world success stories

📣 Webinar Alert: "Turning CSMs Into Expansion Rockstars". Mark your calendars for Tuesday, June 25 at 12:30pm ET. 🗓️ Rob Zambito, Founder & CEO of Scaled Success, will join Dave Thompson to explore key fundamentals of customer expansion. This webinar will cover: ✅ Making the case on who should own expansion ✅ Preparing CSMs to sell ✅ Talk tracks to be successful Register here: https://bit.ly/3RlLK5e