Infocenter

Enhancing your overall Customer Experience? It's a 'shoe'-in! 👟 Check out this awesome event hosted by Infocenter + ServiceNow, where local #Dallas customers learned about #CX + #AI and designed their own custom Nike shoes. https://lnkd.in/ewW2cwbm Nick Macchiaroli Tim Reuber Jason Ross JP Bovaird Alayna Bolyard, MBA Nick Arredondo Matt Doherty Brittany Lowry Jack Coughlin Miguel Donayre

Wow...that was quick! Such a great group of people to work with. Looking forward to many more of these! Let's Go! Infocenter

ServiceNow + Amazon Web Services (AWS)'s combined integrated solutions empower organizations to accelerate their cloud transformation journey while delivering superior customer experience. 💡 👏 https://lnkd.in/eiB-E-7m

Office views for the morning. Excited to host customers and a few prospects with ServiceNow here at Dormie Network #VictoriaNational. 🌄 #OfficeViews #ServiceNow #Networking

Transform Your Customer Service with ServiceNow CSM Greetings, ServiceNow Customer Service Management (CSM) can revolutionize your customer service operations. Over the coming weeks, I’ll dive into each key area, showing you how ServiceNow CSM can elevate your customer experience. Our first topic is: Centralized Case Management ServiceNow CSM brings all customer interactions into one interface, ensuring prompt and efficient service. Key Benefits: 1. Unified Interface: Manage all customer interactions in one place. 2. Improved Efficiency: Reduce platform switching and focus on solving problems. 3. Enhanced Visibility: Full visibility into case status and history. Remarkable Improvements: • Case Resolution Time: Reduced by 30%. • Customer Satisfaction Scores: Increased by 25%. • First Contact Resolution Rate: Improved by 20%. Practical Implementation Tips: 1. Assess Your Processes: Identify areas where ServiceNow CSM can add value. 2. Plan Your Implementation: Develop a detailed plan with timelines and resources. 3. Train Your Team: Invest in comprehensive training for a smooth transition. 4. Monitor and Optimize: Continuously improve using performance metrics and feedback. For more details on this topic and sources, check out my latest blog post. Stay tuned for my next post on automating workflows in ServiceNow CSM. https://lnkd.in/gyivw4r8 #ServiceNow #CustomerServiceManagement #CSM #ITSM #CustomerExperience #CaseManagement #Infocenter #Insight Infocenter Insight

Elevate Your Customer Service with ServiceNow CSM Greetings, I'm excited to share insights on how ServiceNow Customer Service Management (CSM) can transform your customer service operations. Over the next few weeks, I will dive into each of these areas in more detail to demonstrate how ServiceNow CSM can elevate your customer service experience. Key Areas of ServiceNow CSM: 1. Streamline Case Management: Centralize all customer interactions to track and manage cases from multiple channels in a single interface. 2. Automate Workflows: Automate routine tasks and workflows, freeing up agents for high-value interactions and enhancing efficiency. 3. Empower Your Agents: Provide agents with a 360-degree view of the customer to resolve issues faster and deliver personalized service. 4. Proactive Customer Service: Use predictive intelligence to identify and address potential issues before they escalate. 5. Integrate with IT and Operations: Ensure your customer service team is in sync with IT and operations for quicker issue resolution. 6. Drive Continuous Improvement: Use analytics and reporting tools to gain insights, identify areas for improvement, and optimize processes. Having implemented and customized ServiceNow CSM for various organizations, I’ve witnessed the transformative impact it can have. From improving first contact resolution rates to enhancing customer satisfaction scores, ServiceNow CSM helps businesses achieve their customer service goals. Stay tuned as I delve deeper into each of these areas in upcoming posts, sharing insights, best practices, and real-world examples. If you’re looking to enhance your customer service operations, ServiceNow CSM might be the solution you need. Feel free to reach out if you have any questions or need advice on implementing ServiceNow CSM in your organization. #ServiceNow #CustomerServiceManagement #CSM #ITSM #CustomerExperience #Automation #ProactiveService #Infocenter #Insight Infocenter Insight

We hope everyone has a safe and enjoyable day today. Happy Fourth of July! 🇺🇸❤️

Learn why (and how) #HR executives will lead the charge in advancing digital transformation 🚀 over the next 18 months, according to research by ServiceNow and ThoughtLab. https://lnkd.in/e5EhC-72

Great turnout by Insight and Infocenter teammates for conversations in Charlotte. Excited about the impact these capabilities bring to clients!